Maintenance Infrastructure Update Jan 30th

Please review the following information for the GoGrid Scheduled Maintenance

Monday, January 30th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

GoGrid CloudStorage - Resolved

Some customers have reported connections issues with GoGrid CloudStorage. Our Team is investigating this now. If you have any questions or concerns, please submit a case through your portal and our Support Team will follow up with you.

Update: The issue with CloudStorage access has been resolved. Please contact the GoGrid Support Team if you experience any issues.

GoGrid Job Processing - Resolved

Some GoGrid users may notice slower than normal GoGrid job processing times. Our Systems Team is looking into the cause of this now. If you have any issues please open up a Support Case in your portal and our Support Team will work directly with you.

UPDATE:
Issue is resolved and jobs are processing at normal speeds now. Please contact our GoGrid Support Team if you are having any issues.

GoGrid - Maintenance Notification January 25

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
January 25, 2012 18:00  - 20:00 PST (GMT-8)

Customer Impact:
Precautionary notice only for US-East-1 customers. Some customers may experience a brief interruption or degradation in service during this maintenance window.

Data Center:
US-East-1

Maintenance Details:
The GoGrid Networking Team is installing additional modules in the switching infrastructure.

---------------------------------------------------------------

GoGrid Network Maintenance Window:
January 25, 2012 23:00  - January 26 02:00 EST (GMT-5)

Customer Impact:
Precautionary notice only for US-East-1 customers. Some customers may experience an interruption or degradation in service during this maintenance window.

Data Center:
US-East-1

Maintenance Details:
One of the GoGrid uplink providers will be performing maintenance on the routers serving the US-East-1 location.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Sincerely,
The GoGrid Team

GoGrid – Case Management System Maintenance

Maintenance Window:
Saturday, January 21st 2012 21:00 – 22:00 PST (GMT –8)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

The heavy traffic on both West and East coasts has been completely mitigated.

The heavy traffic on both West and East coasts has been completely mitigated. If you are still experiencing some packet loss problem, please do not hesitate to submit a case. Thank you very much for your patience.

GoGrid Network Update – Jan 19 and Jan 23 - Completed

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
Thursday January 19th, 2012 13:00 - 15:00 PST (GMT-8)
and
Monday January 23rd, 2012 13:00 – Tuesday January 24th 17:00 PST (GMT-8)

Customer Impact:
Precautionary notice only for GoGrid customers. Customers may see a brief interruption of public networking during the maintenance window.

Data Center:
US-West

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West network infrastructure. Customers may see a 2-8 second interruption to their public networking as the upgrade takes place. This brief interruption will only occur once per GoGrid account.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Sincerely,
GoGrid Support Team