Wednesday, December 10, 2014

GoGrid Emergency Node Maintenance US WEST - 2014-12-12

GoGrid Emergency Node Maintenance Window:
Friday, Dec 12 2014 02:00 - 03:00 PST (UTC-8)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 60 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the hardware on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, December 9, 2014

GoGrid Monthly Generator Run - 2014-12-16

GoGrid Monthly Generator Run:
Tuesday, December 16 2014 18:00 - 23:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  The monthly generator run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Update:
Please note that the schedule has been changed.  The schedule listed above supersedes the original schedule. 

Wednesday, November 26, 2014

GoGrid Customer Portal Emergency Maintenance - 2014-11-26 - Resolved.

GoGrid Customer Portal Emergency Maintenance Window:
Wednesday, Nov 26, 2014 09:00 - 11:00 PST (UTC-8) 

Customer Impact:
During this period customers will be unable to use their GoGrid portal.

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)