Tuesday, June 24, 2008

Completed -- GoGrid Node24 Emergency Maintenance

Emergency Maintenance Window:
Tuesday, June 24th, 2008 20:00 - 22:00 PDT
Wednesday, June 25th 2008 03:00 - 05:00 GMT

Customer Impact:
Your GoGrid server will be rebooted and unavailable for up to 30 minutes.

Maintenance Details:
We have identified that the hardware node that one or more of your GoGrid servers is on has crashed at least once in the past few days. While we thoroughly test our hardware before placing it into production, this node is exhibiting unstable behavior and we will be replacing the node during this maintenance.

Thank you for your patience.

If there are any additional questions before, during or following
the maintenance, please direct them to the ServePath Support Center at 1-415-869-7444 or 1-877-9Go-Grid (877-946-4743). You can also add a case at my.gogrid.com.

Tuesday, June 17, 2008

Completed -- GoGrid Emergency Node Maintenance

*** Update @ 14:15 PDT ***
Maintenance went a little longer than scheduled, but was successful.  We're showing a steady return to normal traffic.

Emergency Maintenance Window:
Tuesday, June 17th, 2008 11:45 - 13:45 PDT
(Tuesday, June 17th, 2008 18:45 - 20:45 GMT)

Customer Impact:
GoGrid server will be rebooted and unavailable for up to 10 minutes.

Maintenance Details:
We identified an issue that was affecting some Windows VMs as a result of last night's maintenance. The issue was causing Windows VMs to unexpectedly lose IP connectivity.

While the hardware upgrade went as planned, we are reverting a software upgrade that we had made to the hypervisor layer, and this requires restarting the node. We apologize for the inconvenience.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7444 or 1-877-9Go-Grid (877-946-4743). You can also add a case at my.gogrid.com.

GoGrid Windows Images

Customer Impact:
GoGrid engineers have detected an instability in some nodes that is affecting Windows image servers.  We're presently troubleshooting the issue and we're attempting to resolve.  We will keep you posted.

Details:
This issue may be related to the maintenance done last night where some nodes were replaced with new and compatible hardware during  maintenance on June 16th at 21:00 PDT.  We apologize for this inconvenience and expect to post an ETA for resolution shortly.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7444 or toll-free at 1-877-9GO-GRID (option 2). You can also add a case at http://my.gogrid.com.

Thursday, June 12, 2008

Completed -- GoGrid Node Maintenance

*** Update @ 01:00 PDT ***
Maintenance completed successfully.  All virtual servers came back online and traffic is passing.

Maintenance Window:
Monday, June 16th, 2008 from 21:00 to Tuesday, June 17th, 2008 01:00 PDT
Tuesday, June 17th, 2008 04:00 to 08:00 GMT

Customer Impact:
Your GoGrid server will be offline for 10-15 minutes and rebooted during the scheduled maintenance period.

Maintenance Details:
We have identified a managed node stability issue on eleven of the GoGrid nodes.  To resolve this issue, and improve stability, all nodes will be replaced with new and compatible hardware during the maintenance.  We apologize for this inconvenience.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7444 or toll-free at 1-877-9GO-GRID (option 2). You can also add a case at http://my.gogrid.com.

Wednesday, June 4, 2008

Completed -- GoGrid Infrastructure Maintenance

*** Update @ 22:01 PDT ***

Maintenance went as expected and all traffic is back to normal

Maintenance Window:
Thursday, June 5th, 2008 from 21:00 to 22:00 PDT
Friday, June 6th, 2008 from 4:00 AM to 5:00 GMT

Customer Impact:
Your GoGrid server will be unreachable during maintenance.  Approximate impact time is 10-20 minutes.

Maintenance Details:
We will be upgrading the IOS of our GoGrid switching infrastructure to a more stable release recommended by Cisco.  During this maintenance, your servers will not be accessible.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7444 or toll-free at 1-877-9GO-GRID (option 2). You can also add a case at http://my.gogrid.com.

Canceled -- GoGrid Node Maintenance

Maintenance Window:
Wednesday, June 4th, 2008 from 21:00 to 22:00 PDT
Thursday, June 5th, 2008 from 04:00 AM to 05:00 GMT

Customer Impact:
Your GoGrid server will be rebooted during the scheduled maintenance period.

Maintenance Details:
We have identified a network configuration issue on four of the grid nodes.  To resolve the issue, all servers on affected nodes have to be rebooted to modify the configuration.  We apologize for this inconvenience.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7444 or toll-free at 1-877-9GO-GRID (option 2). You can also add a case at http://my.gogrid.com.