Tuesday, June 17, 2008

Completed -- GoGrid Emergency Node Maintenance

*** Update @ 14:15 PDT ***
Maintenance went a little longer than scheduled, but was successful.  We're showing a steady return to normal traffic.

Emergency Maintenance Window:
Tuesday, June 17th, 2008 11:45 - 13:45 PDT
(Tuesday, June 17th, 2008 18:45 - 20:45 GMT)

Customer Impact:
GoGrid server will be rebooted and unavailable for up to 10 minutes.

Maintenance Details:
We identified an issue that was affecting some Windows VMs as a result of last night's maintenance. The issue was causing Windows VMs to unexpectedly lose IP connectivity.

While the hardware upgrade went as planned, we are reverting a software upgrade that we had made to the hypervisor layer, and this requires restarting the node. We apologize for the inconvenience.

If there are any additional questions before, during or following the maintenance, please direct them to the ServePath Support Center at 1-415-869-7444 or 1-877-9Go-Grid (877-946-4743). You can also add a case at my.gogrid.com.

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