Wednesday, October 15, 2008

UPS Maintenance

*** Update 10/8 @ 15:00 PDT ***
The UPS maintenance has been re-scheduled to start on Wednesday, October 17th at 10:00 PDT.  Added from www.servepathstatus.com.

Maintenance Window:
Tuesday, October 16, 2008 from 10:00 - Wednesday, October 17, 2008 00:00 PDT
(Tuesday, October 16, 2008 from 17:00 - Wednesday, October 17, 2008 07:00 GMT)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.  This is an advisory notice

Maintenance Details:
All UPS (uninterruptible power supply) systems are undergoing periodic maintenance sequentially (total of four).  This is preventative maintenance, and will last fourteen (14) hours.

If there are any additional questions before, during, or following the maintenance please direct them to GoGrid Support at 1-877-9Go-Grid or 415-869-7444 option 2.  You may also open a support case at http://my.gogrid.com.

Sunday, October 5, 2008

Resolved -- GoGrid Stability Issues

Site:
San Francisco, CA

Incident type:
GoGrid / Systems

Date of Incident:
10/05/2008 17:30 PDT (Resolved 10/06/2008 16:00 PDT)

Details:
Some nodes experienced stability issues causing some servers to be rebooted.  If you were affected and your server is still off-line please open a support case at http://my.gogrid.com or initiate a support Chat for assistance.  We apologize for the inconvenience and thanks while we work to improve stability.

Thursday, October 2, 2008

Completed -- GoGrid Precautionary Maintenance

*** Update @ 17:58 PDT ***
Maintenance completed without any problems

Maintenance Window:
Thursday, October 2, 2008 17:00 - 18:00 PDT
(Friday, October 3, 2008 10:00 - 11:00 UTC)

Customer Impact:
Requests to Add, Delete, or Restart GoGrid servers will not be serviced for up to 1 minute during the maintenance window. This includes changes submitted through the my.gogrid.com portal or through the API. Please note that availability of your GoGrid servers will NOT be impacted in any way.

Maintenance Details:
GoGrid is making software improvements to support increased demand.

If you have any questions before, during or following this maintenance window, please direct them to GoGrid Support Center at 1-415-869-7444 or 1-877-9GoGrid (877-946-4743).