Monday, April 6, 2009

Completed -- GoGrid Emergency Maintenance - Load Balancers

** Update @ 20:05 **
Maintenance was successful and the suggested vendor patch didn't resolve the defect identified.  We'll be consulting with the vendor to seek a resolution.

Maintenance Window:
Monday, April 6, 2009 18:00 - 20:00 PDT
(Tuesday, April 7, 2009 01:00 - 03:00 GMT)

Customer Impact:
There should be no customer impact as GoGrid's load balancers are a redundant pair.

Details:
The firmware on the load balancers are being upgraded to a version recommended by the vendor in order to fix a software defect that causes depletion of shared memory resulting in occasional loss of connectivity for some customers.

If there are any additional questions please direct them to GoGrid Support at 1-877-9Go-Grid or 415-869-7444 option 2.  You may also open a support case at https://my.gogrid.com.

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