Tuesday, May 19, 2009

Resolved -- GoGrid Packet Loss

On May 19th, 2009, from approximately 10:18 to 10:50 a.m. PDT, one of the GoGrid routers had an issue that caused packet loss. The issue has now been resolved. We are investigating the root cause and a detailed RFO will be forthcoming shortly.

** Update @ 10:58 PDT **
Service has been restored, all problems have been resolved.  If you do continue to have problems please open a case at https://my.gogrid.com.

** Update @ 10:53 PDT **
To resolve packet loss we've rebooted the affected router.  Service should be restored in approximately 5 minutes

Customer Impact
We're aware of packet loss to one of our GoGrid routers.  We're working to restore connectivity.

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