Tuesday, June 30, 2009

Firewall Outage

Update @ 11:44pm
The fortinet outage did not affect any gogrid customers, only Servepath dedicated customers.


At approximately 7:45 PM PDT, we experienced a failure on one of our blades on the Fortinet Firewall. As of 8:45 PM PDT, the blade on the firewall has been restored to service.

Emergency-Network-Maintenance-CloudConnect

Update @ 9:21 PM PDT

The pertinent changes on both cloud connect environments have been made. Customer traffic wasn’t affected by this maintenance.



Maintenance Window:
Wednesday, June 30, 2009 19:00 -20:00 PDT (Wednesday, July 1, 2009 02:00 - 03:00 GMT)

Customer Impact:
Your Gogrid server(s) will lose network connectivity to your dedicated servers for up to 1 minute.

Maintenance Details:
GoGrid is performing an emergency upgrade to a core infrastruture component in order to add reliability to the cloud connect service.

If there are any additional questions before, during, or following the maintenance please direct them to GoGrid Support at 1-877-9Go-Grid or 415-869-7444 option 2.

Friday, June 26, 2009

Completed -- GoGrid Portal and API Maintenance

Maintenance Window:
Wednesday, July 1st, 19:00 -  23:59 PDT
(Thursday, July 2nd, 02:00 - 06:59 GMT )

Customer Impact:
The GoGrid customer portal and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid VMs, load balancers or cloud storage during this time.

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

If there are any additional questions before, during, or following the maintenance please direct them to GoGrid Support at 1-877-9Go-Grid or 415-869-7444 option 2.

Saturday, June 13, 2009

Support case system maintenance

** Update @ 6/13 14:15 PDT **
Our support system is back online.  Customers can once again view existing support cases and submit new ones from the portal.

Customer Impact
Our support case system became unavailable due to maintenance by the vendor.  Customers were unable to submit new cases or view existing cases from the customer portal, and GoGrid support staff were unable to view or receive updates to existing cases, but phone support was still available

Wednesday, June 10, 2009

GoGrid Portal Maintenance

GoGrid network engineers will be performing network maintenance that will potentially reset your active session on my.gogrid.com. Service should be restored almost immediately and you will be able to re-login to my.gogrid.com.

The maintenance will occur at approximately 7:10 pm PDT.

Tuesday, June 2, 2009

Resolved -- GoGrid Portal Issues

** Update @ 1:00 PM PDT **
Connectivity has been restored. https://my.gogrid.com is back online. We have identified the source of the issue, and has resolved it.

Customer Impact:
You may experience connectivity issues or slow performance while browsing https://my.gogrid.com.

Impact Details:
We're aware that there are performance issues with https://my.gogrid.com. We are working quickly to ascertain the root cause of the performance issues and resolve the issues.

Monday, June 1, 2009

Completed -- Generator Run

Maintenance Window:
Thursday, June 4, 2009 19:00 - 23:59 PDT
(Friday, June 5, 2009 02:00 - 07:00 GMT)

Maintenance Details:
Generators are undergoing standard monthly testing.

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.  This notice is for advisory purposes only.

If there are any additional questions before, during, or following the maintenance, please direct them to GoGrid Support Center via phone or open a case online at http://my.GoGrid.com.

For the latest details on GoGrid's systems, datacenter status, and status of this maintenance item, please visit  http://www.gogridstatus.com.  Thank You for your continuing support of GoGrid.