Saturday, June 13, 2009

Support case system maintenance

** Update @ 6/13 14:15 PDT **
Our support system is back online.  Customers can once again view existing support cases and submit new ones from the portal.

Customer Impact
Our support case system became unavailable due to maintenance by the vendor.  Customers were unable to submit new cases or view existing cases from the customer portal, and GoGrid support staff were unable to view or receive updates to existing cases, but phone support was still available