Monday, December 26, 2011

Some users earlier today reported an issue with the packet loss of their servers - Resolved

Some users earlier today reported an issue with the packet loss of their servers. The problem has already been resolved. If you still experience any similar issues, please contact Support.

Thank you for your patience.

Sunday, December 25, 2011

Emergency Node Maintenance /6/6/2014 @ 6:60AM

An emergency node maintenance has been scheduled for 1pm PST. Notices were sent to affected customers. We apologize for the inconvenience.

If you're not sure if you're affected by this maintenance, or have further questions, please contact Support.

UPDATE: The node is back up. A few cloud servers are having post maintenance issues. If you have concerns or questions, please contact support. Thank you.

Tuesday, December 20, 2011

Network Issue. - Resolved.

Some users have reported an issue with packet latency. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Thursday, December 15, 2011

GoGrid – rDNS Issues Reported - Resolved

Some customers have reported intermittent rDNS failures on private IP addresses on the GoGrid network. Our System Engineers are looking into the problem.

A known work around is to disable reverse DNS lookups by your application or add host names to your host files. If you need assistance with this or have any other question, please contact our Support team.

You can reach the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: As of 2011-12-15 14:15 PST, all DNS service are working correctly. Please contact GoGrid Support if you are still experiencing any issues.

Sunday, December 11, 2011

Network Issue. - Resolved.

Some customer have reported that they are experience packet loss issue within our East coast data center. We are working to resolve the issue at this time. Please log a case to be notified or check here for further updates.

This incident has now been resolved.

Tuesday, December 6, 2011

Some users have reported an issue with network access - Resolved.

Our Networking team has resolved the issue. Thank you for patience and understanding.

Monday, December 5, 2011

Some users have reported an issue with accessing their servers - Resolved

The network connectivity problem has been resolved by our Networking team. Thank you very much for your patience.

Resolved - East Coast Network

We are currently experiencing connectivity issues with our East Coast facility. Our networking team is working to resolve this.

We will update the blog as soon as we have more information.

Update: The issue has been resolved as of 9:00PM PST.

Saturday, December 3, 2011

Resolved - Some users reported an issue with saving images

The emergency maintenance has been completed successfully. Thank you very much for your patience. If you still have a problem, please do not hesitate to contact us.

Saturday, November 26, 2011

Resolved - VM Deployment Issues

Users have been reporting issues with Processing jobs through the customer portal. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Tuesday, November 22, 2011

Resolved - East Coast Load Balancing

Our Network team has noticed partial packet loss for a couple of customers using East Coast load balancing. The team is currently working on restoring service completely.

Tuesday, November 15, 2011

Resolved - Cloud Storage Maintenance

A subset of GoGrid customers was recently sent a precautionary notice with regard to possible IO issues using Cloud Storage. The GoGrid Systems team has stabilized the storage cluster. Impacted customers will be notified individually if any additional action is necessary.

Resolved - UPS Outage

This is a preliminary cautionary post as currently no customers are experiencing downtime. One of our internal UPS systems is in an alarm state. Currently our UPS vendor is in route to troubleshoot the system. We are in an emergency maintenance window, however no downtime is expected. Please check back here for further updates.

Sunday, November 13, 2011

Resolved - Outbound Packet Loss

We are currently experiencing packet loss on outbound connectivity for some GoGrid customers.

We are aware of the situation and are working swiftly to bring this to a resolution.

Update 8:20PM PDT: The issue is now resolved.

Saturday, November 12, 2011

Resolved - Some of our customers might experience a problem with accessing their cloud storage.

Thank for your patience - the problem with the cloud storage has been resolved by our Systems team.

Wednesday, November 9, 2011

Resolved - CDN Access.

Some users have reported an issue with access the CDN network. Edgecast is currently investigating the issue. Please log a case to be notified or check here for further updates.

Friday, November 4, 2011

Resolved - GoGrid – Case Management System Maintenance

Maintenance Window:
Saturday, November 5th 2011 21:00 – 22:00 PDT (GMT –7)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

Saturday, October 29, 2011

Deployment Complete

Planned maintenance on the portal and API has successfully completed. Services are available globally. If you have any questions, contact us Toll Free.

US & Canada: 1(877)946-4743 Ext. 2
Worldwide: +1(415)869-7444 Ext. 2

Packet loss problem has been resolved.

The packet loss problem has been resolved. The traffic has become normal.
Thank you for your patience.

Friday, October 14, 2011

GoGrid Infrastructure Update - Completed!

Please review the following information for scheduled maintenance details:

GoGrid Maintenance Window:

Beginning: Friday, October 28th, 2011 - 19:00 PDT (GMT-7)
Ending: Sunday, October 30th, 2011 - 19:00 PDT (GMT-7)

Customer Impact:

There will be a longer maintenance window than normal and we want to make sure you are aware of the time frame. During the maintenance window, there will be no access to the following GoGrid management tools: Customer portal (my.gogrid.com), API, and Support cases via the portal.

There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Customers accessing my.gogrid.com during the maintenance will be provided with additional information for contacting GoGrid Support.

Maintenance Details:

This planned maintenance will allow us to make the necessary backend changes to support our new ecommerce platform. This project requires a longer than normal maintenance window, however, your existing infrastructure will not be impacted.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444)

Thursday, October 13, 2011

GoGrid – Portal Issue – East Coast - Resolved

Some customers have reported problems adding servers to our East Coast data center. Our Systems Team is currently investigating. Updates will be posted here.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: As of 12:15 PM PDT, our Systems team has resolved the issue with jobs on our East data center. All jobs are running normally at this time.

Thursday, October 6, 2011

GoGrid Infrastructure Update - Completed

Maintenance Window:
Tuesday, Oct 11, 2011 07:00 - 11:00 AM PDT (GMT-7)

Customer Impact:
Add, delete, stop, and restart jobs may be delayed during this maintenance. There will be no other impact to the portal, the API, or to the servers themselves.

Maintenance Details:
GoGrid is making software improvements to the GoGrid backend.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: Maintenance Completed as of 09:47 AM PDT

Tuesday, September 27, 2011

GoGrid Maintenance Notification January 4th

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:

January 4th, 2012 - 23:00  - January 5th 02:00 PST (GMT-8)

Customer Impact:

Precautionary notice only for US-EAST customers. No expected customer impact or downtime.

Data Center:

US-East

Maintenance Details:

Our uplink provider will be performing network maintenance. Some customers may see a brief route change as they automatically reroute through other providers.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Thank you for your continued support of GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Thursday, September 22, 2011

Maintenance Notification - October

Please review the following information for scheduled maintenance details:

UPS Maintenance:

Monday, Oct 10th, 8:00 AM - 5:00 PM PDT (GMT-7) 
Tuesday, Oct 11th 5:00 AM - 5:00 PM PDT (GMT-7)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Maintenance Details:

The maintenance schedule will be completed in 2 phases.

Monday Oct 10th  - Preventive Maintenance performed on UPS 1 and 2.
Tuesday Oct 10th  - Preventive Maintenance performed on UPS 3 and 4.

---------------------------------------------------------------

Generator Run:

Thursday, Oct 20th 7:00 PM - Friday, Oct 21st 6:00 AM PDT (GMT-7)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Maintenance Details:

We will also be performing our quarterly generator run Thursday, Oct 20th, 2011 from 7:00 pm PDT to 6:00 am PDT Oct 21st, the expected time on generator should be approximately 11 hour.

Quarterly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.comhttp://my.ColoServe.com or http://my.gogrid.com.

Thank You for your continuing support with GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Wednesday, September 14, 2011

East Coast Server - Resolved

A couple of servers in the East Coast had difficulty being accessed. Network and Systems Engineers narrowed down the source. If you believe your server is impacted, log a case through my.gogrid.com.

GoGrid Infrastructure Update - Completed

Please review the following information for the GoGrid Scheduled Maintenance

Wednesday, September 14th, 2011 19:00 - 23:55 PDT (GMT-7)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

Saturday, September 10, 2011

Network Issue - Resolved

From approximately 15:37 – 15:52 PDT (GMT-7), GoGrid experienced an unplanned network issue due to link saturation that arose during the scheduled maintenance window.  Customers may have experienced loss of connectivity to public IP addresses on GoGrid servers.

Following the primary issue, other related issues caused further downtime for a small subset of customers.  As of 19:10 PDT, we have confirmed all issues resolved.  A detailed RFO will be provided to customers who reported problems once our engineering team finished their investigation.

If you are still experiencing problems, please contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444).

Regards,

GoGrid Support

Friday, September 9, 2011

GoGrid Infrastructure Update - Completed

Please review the following information for the GoGrid Scheduled Maintenance

Wednesday, September 14th, 2011 19:00 - 23:55 PDT (GMT-7)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

Sunday, September 4, 2011

Cloud Storage

One of our Cloud Storage nodes experienced a RAID array failure and we are currently in the process of repairing the node. If you are experiencing issues with accessing your Cloud storage, please create a case for regular updates.

Update: The GoGrid Systems Team is currently working to migrate customers to other storage hardware. Customers will be notified individually once their account has been migrated successfully.

Saturday, September 3, 2011

VM Connectivity Issue - Resolved

The Systems Team has resolved an issue impacting VM connectivity. Please open a Support ticket if you are currently experiencing any issues.

Friday, September 2, 2011

GoGrid Network Maintenance - Complete

Maintenance Window:

Wednesday Sept 7, 2011 18:00 – 18:30 PDT (GMT-7)

Customer Impact:

Precautionary notice only for US-WEST customers. No expected customer impact or downtime.

Maintenance Details:

The GoGrid Networking Team is installing additional modules in core switches.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

Thursday, September 1, 2011

GoGrid Scheduled Maintenance for September

Please review the following information for the GoGrid Scheduled Maintenance on

• Saturday, September 10, 2011 08:00-20:00 PDT (GMT-7)
Sunday, September 11, 2011 08:00-20:00 PDT (GMT-7) cancelled
• Saturday, September 24, 2011 08:00-20:00 PDT (GMT-7)

Customer Impact:

Intermittent loss of network connectivity for up to 10 minutes per VM or dedicated server.

Maintenance details:

GoGrid is upgrading our network infrastructure to increase fault tolerance and redundancy. During the maintenance window, each VM or dedicated server will lose network connectivity for up to 10 minutes per server, with the expected downtime of less than 1 minute.  You may lose private or public connectivity at different times during the same maintenance window. Your servers will not be impacted in any way, other than temporary loss of network connectivity.

Customers with VMs can mitigate the impact of this maintenance by deploying servers in the US-East-1 data center, which will not be impacted.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the GoGrid Support Center at 877-9-GOGRID (877-946-4743). You may also contact our Support team by using chat or opening a case in your portal.

Sincerely,

The GoGrid Team

Wednesday, August 31, 2011

Network Issue Update - RESOLVED

The network team has reported that we have resolved connectivity problems to the backend network, including Cloud Storage. We request you to test, confirm, and let us know if you experience further problems.

A detailed RFO will be forthcoming in one business day. If you wish to receive the RFO, please open a support case through the customer service portal.

Network Issue Update

The networking team has isolated the problems experienced with backend connectivity and are working to restore service. We will provide an update on our progress in one hour.

Network Issue

Some users have reported an issue with accessing their servers. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Sunday, August 28, 2011

Network Issue - Resolved

Some users have reported an issue with access to their servers. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Wednesday, August 24, 2011

Some customers have reported a problem with accessing their systems earlier this morning. Our Engineering team has resolved the issue.

Monday, August 15, 2011

Customer Portal Update - Resolved

Our Engineering Team has resolved an issue where some users experienced a delay when accessing their portal.

Sunday, August 14, 2011

www.gogrid.com currently unavailable - Resolved

The www.gogrid.com website is currently unavailable. Our Systems team is looking into the issue. This does not affect GoGrid customer servers or their ability to manage them via my.gogrid.com.

Thanks for your patience as we resolve this issue.

Update: The website is now back up.

GoGrid Portal Issues - Resolved

Some customers are reporting issues with job completion (adds, deletes) in the GoGrid customer portal. No other portal functions are affected (billing, support). Our Systems team is aware of the issue and working on the fix.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Thanks for your patience.

UPDATE: This issue was corrected around 9:30am PST. We apologize for any inconveniences this may have caused.

Wednesday, August 10, 2011

GoGrid – Networking Issues Reported - Resolved

Some customer have reported network latency or packet loss. Our Networking Team is currently investigating the issue.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: As of 16:10 PDT all network traffic has return to normal. Please contact our support team if you continue to experience any other issues.

Tuesday, August 9, 2011

GoGrid Infrastructure Update - Completed

Please review the following information for the GoGrid Scheduled Maintenance on Tuesday, August 9, 2011 19:00 - 23:45 PDT (GMT -7 hrs):

Customer Impact:

The GoGrid My.GoGrid.com customer portal and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or 1-415-869-7444.

Friday, August 5, 2011

GoGrid – Networking Issues Reported - Resolved

Some GoGrid customers have reported network connectivity issues. Our Networking team is currently investigating the report.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: Our Networking team has resolved the issue as of 10:55 AM PDT.

Thursday, August 4, 2011

GoGrid – Portal Issues Reported - Resolved

Some customers have reported intermittent issues with accessing and logging into the my.gogrid.com portal. Our Systems team is currently investigating the issue.

 

Update: As of 12:00 PM PDT, all services have been reported to be working normally. Please contact GoGrid Support if you are still having any other issues.

Monday, August 1, 2011

GoGrid – Network Issues Reported -Resolved

Some customers have reported network issues and problems accessing their servers.

Our Network Team has found that the issue was with a major Internet peer provider in the San Jose / Palo Alto, CA area. This outage impacted many West coast facilities depending on how the ISP routes the traffic to area.

We have found that the issue has been resolved as of 10:50 AM PDT.

Thursday, July 28, 2011

GoGrid – Portal Issues Reported - Resolved

Some customers have reported intermittent issues with accessing and logging into the my.gogrid.com portal. Our Systems team is currently investigating the issue.

Update: As of 12:45 PM PDT, all services have been reported to be working normally. Please contact GoGrid Support if you are still having any other issues.

Monday, July 25, 2011

Networking Connectivity Issues Reported

Some US-East customers have reported network connectivity issues. Our Networking team is looking into the problem.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sunday, July 24, 2011

GoGrid – Private Networking Issue Reported - Resolved

Some customers have reported private network connectivity issues. Our Networking team is still looking into the problem.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

UPDATE: This issue has been resolved by our Networking team. Please let us know if you have further issues. Thank you.

Thursday, July 14, 2011

Generator Maintenance

From approximately 7PM to 1AM PDT (GMT -7) we will perform a full generator run as part of our ongoing maintenance practices. Customer downtime is not expected. We will provide an update when this maintenance has been completed.

Update: The generator run has completed as of 9:19PM PDT.

Wednesday, July 13, 2011

Network Issue. - Resolved

Some users have reported an issue with network packets. Our engineering team is currently investigating. Please log a case to be notified or check here of further updates.

Monday, July 11, 2011

Network Issue. - Resolved

Some users have reported an issue with network packets. Our engineering team is currently investigating. Please log a case to be notified or check here of further updates.

Friday, July 8, 2011

GoGrid - Emergency Maintenance - Completed

GoGrid is currently performing emergency maintenance on the queuing process. Cloud Server Adds/Deletes/Restarts are temporarily unavailable.

Update: Maintenance completed. All Jobs are running normally now. Please contact our Support Team if you experience any problems.

Thursday, July 7, 2011

GoGrid Maintenance - Completed

Maintenance Window:
Thursday, July 7, 2011 19:00 - 22:15 PDT

Customer Impact:
The portal and api will be down.

Maintenance Details:
GoGrid is making software improvements to the GoGrid backend and the portal.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Systems Team

GoGrid – Emergency Network Maintenance - Completed

Please review the following emergency network maintenance details.

Maintenance Window:

Thursday July 7, 2011 15:00 - 15:30 17:00 PDT (GMT-7)

Customer Impact:

Customers will experience private network unavailability during the maintenance. This will impact private network data transfer between servers and with Cloud Storage.

Maintenance Details:

A private network switch needs to be rebooted to avoid additional downtime. Maintenance has been extended due to a module failure.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

------

Update: Private networking issues should be resolved at this time. Please open a case or update your existing case using the customer service portal if you are still experiencing any private networking problems.

GoGrid – Private Networking Issue Reported - Resolved

Some customers have reported intermittent private network connectivity issues. Our Networking team is still looking into the problem.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

 

Update: The GoGrid Networking team will be scheduling an emergency maintenance to resolve the private networking issue.

Friday, July 1, 2011

Maintenance Notice

Please review the following information for two scheduled maintenance details:

Thursday, July 7, 2011 19:00 - 23:00 PDT (GMT-7)


Customer Impact:

This is a precautionary notice that on July 6th, GoGrid will be performing network maintenance. There is no expected customer impact.


Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Please review the following information for two scheduled maintenance details:

Wednesday, July 6th, 2011 18:00-21:00 PDT(GMT-7)


Customer Impact:

This is a precautionary notice that on July 6th, GoGrid will be performing some maintenance on the network.  There is no downtime expected during this maintenance.  

------------------------------------------------------------

Thursday, July 7, 2011 19:00 - 23:00 PDT (GMT-4)

Customer Impact:

The GoGrid "my.gogrid.com" customer portal and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, firewalls, load balancers or cloud storage during this time.


Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.
Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or +1-415-869-7444.

Sincerely,

The GoGrid Network Team

Wednesday, June 22, 2011

DNS issue

We are currently experiencing a problem with our primary nameserver ns1.gogrid.com (216.93.160.16). Our engineering team is investigating now. The secondary nameserver ns2.gogrid.com (216.93.170.17) is unaffected, but customers may see delays or timeouts in name resolution while the problem persists. If you experience problems, please submit a support case or check here for further updates.

Tuesday, June 21, 2011

GoGrid - Network Maintenance

Maintenance Window:

Wednesday June 22, 2011 18:00 - 19:00 PDT (GMT-7)

Customer Impact:

Customers may be unable to connect to the my.gogrid.com portal and the GoGrid website for up to 4 minutes. Support staff may be unable to review account details for up to 4 minutes. Customer servers and networking will not be impacted.

Maintenance Details:

The GoGrid networking team is performing maintenance on some of the internal switching fabric.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

Packet Loss - Resolved.

Some users have reported an issue with network packet loss. Our engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Tuesday, June 14, 2011

GoGrid – Case Management System Maintenance

Maintenance Window:
Saturday, June 18 2011 19:00 – 20:00 PDT (GMT –7)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

East Coast Data Center

Some customers have reported packet loss connecting to the East Coast data center. The Networking team is currently investigating the issue.

Wednesday, June 8, 2011

GoGrid – Case Management System Maintenance

Maintenance Window:
Friday, June 10, 2011 20:00 – Saturday, June 11 01:00 PDT
( Saturday, June 11, 2011 03:00 – 08:00 GMT )

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is updating their system to a new release.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

GoGrid Infrastructure Update - Completed

Maintenance Window:
Tuesday, June 14, 2011 10:00 - 13:00 PDT
( Tuesday, June 14, 2011 17:00 – 20:00 GMT )

Customer Impact:
Some customers may be forced to re-login to the portal. There will be no impact to the the API or to the servers themselves. Please clear your browser cache if you experience any problems after or during the maintenance.

Maintenance Details:
GoGrid is making software improvements to the GoGrid backend and the portal.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Systems Team

GoGrid Infrastructure Update

Maintenance Window:

Tuesday, June 14, 2011 18:00 - 21:00 PDT
(Wednesday, June 15, 2011 at 01:00:00 – 04:00:00 GMT)

Customer Impact:
The GoGrid "my.gogrid.com" customer portal and signup process will be unavailable for up to 3 hours while we upgrade our infrastructure. These changes will also impact the “my.servepath.com” portal and our UpStream Networks customers.

Maintenance Details:
GoGrid is making software improvements to improve the stability and efficiency of the GoGrid infrastructure.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Systems Team

Monday, May 30, 2011

Packet Loss - Resolved.

Some users have reported an issue with packet loss. This has been mitigated. If you are still experiencing problems, please log a case or check back here for further updates.

Friday, May 27, 2011

GoGrid – Portal Issue Reported - Resolved

Some customer have reported that ordering GoGrid Dedicated Servers using the portal is not working correctly. Our Systems Team is currently investigating the issue.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

 

Update: The issue has been resolved as of 1:45PM PDT. Please clear your browser cache if you experience any problems with ordering Dedicated Servers.

Thursday, May 26, 2011

GoGrid Infrastructure Update

Maintenance Window:
Thursday, May 26, 2011 11:00 - 13:00 PDT
( Thursday, May 26, 2011 18:00 – 20:00 GMT )

Customer Impact:
Some customers may be forced to re-login to the portal. There will be no impact to the the API or to the servers themselves.

Maintenance Details:
GoGrid is making software improvements to the GoGrid backend and the portal.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Systems Team

Tuesday, May 24, 2011

GoGrid CDN Issue - Resolved

Some customers have reported a problem with accessing the CDN portal and some content streaming issues. We are currently investigating with our partner.

Update: As of 12:05PM PDT, the problem with the portal and content streaming is resolved. If you are still having any problems, please contact the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Saturday, May 14, 2011

The problem with some of our customers' servers has been resolved.

The problem with some of our customers' servers that took place after 11:00 pm on May 13 has been resolved, and the affected servers now are up and running.

Friday, May 13, 2011

Due to a temporary technical issue some of our customers might not have access to their servers at this moment

Unfortunately, due to a temporary technical issue some of our customers might not have access to their servers at this moment. Our Systems engineers are currently working on resolving the problem.

Thursday, May 12, 2011

Firewall problem

Some users have reported an issue with Firewall. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates."

Wednesday, May 11, 2011

GoGrid Infrastructure Update

Maintenance Window:
Thursday, May 12, 2011 14:30 - 15:30 PDT
( Thursday, May 12, 2011 21:30 – 22:30 GMT )

Customer Impact:
Add, delete, stop, and restart jobs may be delayed during this maintenance. There will be no other impact to the portal, the API, or to the servers themselves.

Maintenance Details:
GoGrid is making software improvements to the GoGrid backend.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

 

Sincerely,
The GoGrid Network Team

UPS Maintenance Rescheduled

Please review the following information for scheduled maintenance details:

UPS Maintenance:

Thursday, May 12th, 8:00 AM (PDT) - Thursday, May 12th, 11:00 AM (PDT)

Thursday, May 12th 4:00 PM (GMT) - Thursday, May 12th, 7:00 PM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

Our vendor had a malfunction of the testing equipment which will require them to finish up their maintenance before the generator run on Thursday night.  The UPS will be online and not be put into bypass.

Note:

Also just a reminder that there is also a generator run scheduled for tomorrow.

Thursday, May 12th 7:00 PM (PDT) - 11:59 PM (PDT)

Friday, May 13th, 3:00 AM (GMT) Friday - May 13th 8:00 AM (GMT)

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.com, http://my.ColoServe.com or http://my.gogrid.com.

Thank You for your continuing support with GoGrid.

Sincerely,

GoGrid Data Center Team

Toll-Free 1-877-946-4743
International +1-415-869-7444
Cloud Infrastructure Hosting - www.GoGrid.com or call 1-877-946-4743

Tuesday, May 10, 2011

GoGrid – Software Compatibility Notice

We are currently investigating a recent issue where some customer’s servers may become inoperable due to a software conflict. The situation seems to happen after an automatic update to Symantec software installed on the virtual servers.

 

Please contact the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com if you have any questions.

Saturday, May 7, 2011

Support Case System Maintenance - Completed

Our support case system is currently down for maintenance; we cannot receive new cases or updates to existing cases. Please call Support at 866-321-7284 (International +1-415-869-7000) or use the live support chat on the my.gogrid.com portal to report any new issues or update us concerning existing ones.

Update: The maintenance is complete and our support system is back online.

Wednesday, May 4, 2011

Maintenance Notification

Please review the following information for scheduled maintenance details:

UPS Maintenance:

Monday, May 9th, 8:00 AM - 5:00 PM (PDT) 

Monday, May 9th, 4:00 PM (GMT) - Tuesday, May 9th, 1:00 AM (GMT)

Tuesday, May 10th 8:00 AM - 5:00pm (PDT)

Tuesday, May 10th 4:00 PM (GMT) - Wednesday, May 11th, 1:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

The maintenance schedule will be completed in 2 phases.

Monday May 9th  - Preventive Maintenance performed on UPS 3 and 4.

Tuesday May 10th  - Preventive Maintenance performed on UPS 1 and 2.

---------------------------------------------------------------

Generator Run:

Thursday, May 12th 7:00 PM (PDT) - 11:59 PM (PDT)

Friday, May 13th, 3:00 AM (GMT) Friday - May 13th 8:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

We will also be performing our quarterly generator run Thursday, May 12th, 2011 from 7:00 pm PST to 11:59 pm PST, the expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration.

Quarterly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath Support Center via phone or open a case online at http://my.ServePath.com, http://my.ColoServe.com or http://my.gogrid.com.

Thank You for your continuing support with GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Sunday, May 1, 2011

Resolved. Live Chat

Live Chat system currently is under going maintenance. Customers needing assistance should open a case from their http://my.gogrid.com portal.

Saturday, April 30, 2011

GoGrid Notification: Annual Generator Maintenance

Please review the following information for scheduled maintenance details:

Annual Generator Maintenance:

Wednesday, May 4th, 8:00 AM - 5:00 PM (PDT) 

Wednesday, May 4th, 4:00 PM (GMT) - Thursday, May 5th, 1:00 AM (GMT)

Thursday, May 5th 8:00 AM - 5:00pm PST (PDT)

Thursday, May 5th 4:00 PM (GMT) - Friday, 6th, 1:00 AM (GMT)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Maintenance Details:

Annual generator inspection to ensure generators are in proper working order.

Friday, April 29, 2011

Backend Network Issue --Resolved

One of GoGrid’s backend network switches is experiencing problems.  This appears to be affecting private network and Cloud Storage connectivity for some customers.  Our network engineering team is currently investigating the problem and expect to have it resolved soon.

Please contact the GoGrid Support Center at 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com if you have any questions.

Update: At 09:15AM PDT - Our Networking Team has reported the issue is resolved. Please contact our support staff if are still experiencing any problems of have any questions.

Saturday, April 23, 2011

Networking Issue - Resolved

Earlier today we experienced some packets loss. The issue has been addressed to our networking team and they quickly identified the problem. The network has been restored to normal state.

Please contact the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com if you have any questions.

Wednesday, April 20, 2011

GoGrid Server Add Issue – East Coast

Some users have reported issues with adding servers in our East Coast Data Center. Our Systems Team is currently investigating the problem.

Please contact the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com if you have any questions.

Wednesday, April 13, 2011

GoGrid Network Maintenance

Maintenance Window:

Friday April 15, 2011 00:00 - 03:00 PDT

(Friday April 15, 2011 07:00 - 10:00 GMT)

Customer Impact:

Customers in US-West may experience a delay in traffic as routes are shifted to another provider.

Maintenance Details:

One of the GoGrid providers, AboveNet, will be performing a scheduled maintenance on their routers. Customers may experience 15 to 30 minutes of slower traffic as routes are automatically transferred to other providers during the maintenance.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

Tuesday, April 12, 2011

GoGrid Firewall Issues Reported - Resolved

Some users have reported an issue with their GoGrid firewall. Our Network team is currently investigating. Please log a case to be notified or check here for further updates.

Thursday, April 7, 2011

GoGrid Infrastructure Update - Completed!

Maintenance Window:
Tuesday, April 12, 2011 19:00 - 00:00 PDT
(Wednesday, April 13, 2011 02:00 - 07:00 GMT)

Customer Impact:
The GoGrid "my.gogrid.com" customer portal and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, load balancers or cloud storage during this time.

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or +1-415-869-7444.

For the latest details on GoGrid's systems and Data Center status, please visit our system status blog at http://www.GoGridStatus.com

Sincerely,
The GoGrid Network Team

Wednesday, April 6, 2011

GoGrid Firewall Issue - Resolved

Some users have reported an issue with their GoGrid firewall. Our Network team is currently investigating. Please log a case to be notified or check here for further updates.

 

Update: At 9:45 AM PDT our network team reported the issue is resolved. Please open a case or contact our Support team if you are still having any problems.

Tuesday, March 29, 2011

GoGrid Emergency Infrastructure Maintenance - Completed

Emergency Maintenance Window:


Wednesday, March 30, 6:00am - 8:30am PDT
(Wednesday, March 30, 1:00pm - 3:30pm GMT)

Customer Impact:


GoGrid customer portal and API will be unavailable.

Maintenance Details:

The GoGrid " my.gogrid.com" customer portal and API will be unavailable for up to 1 hour while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, load balancers or cloud storage during this time.

If there are any additional questions before, during, or following the maintenance please direct them to GoGrid Support at 1-877-9Go-Grid or 415-869-7444 option 2.

Sunday, March 27, 2011

SFO UPS Maintenance

We are currently repairing one of our UPS units. The repair window is 2:30 PM PST to 3:30 PM PST.

If you experience an issue you believe may stem from this maintenance window, please contact Support.

Toll-Free 1.866.321.7284

International +1 415.869.7000


Update: We did experience a brief outage during this maintenance. We are currently investigating the cause and scope. If you have think you've been affected, please submit a case at my.gogrid.com.

Friday, March 18, 2011

GoGrid Emergency Infrastructure Maintenance - Completed

Emergency Maintenance Window:
Friday, March 18, 10:10 - 10:20 PDT
(Friday, March 18, 17:10 - 17:20 GMT)

Customer Impact:
GoGrid customer portal and API will be unavailable.

Maintenance Details:

The GoGrid " my.gogrid.com" customer portal and API will be unavailable for up to 10 minutes while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, load balancers or cloud storage during this time.

If there are any additional questions before, during, or following the maintenance please direct them to GoGrid Support at 1-877-9Go-Grid or 415-869-7444 option 2.

Thursday, March 17, 2011

Some GoGrid customers have reported a very slow connection to our network - Resolved

Some GoGrid customers have reported a very slow connection to our network. Our network engineer is currently looking into the issue and we will update this blog as soon as we have more information.

Saturday, March 12, 2011

GoGrid – Networking Issues Reported - Resolved

Some customers have reported network latency impacting connectivity. Our Network Team is currently investigating the issue.

If you are having any network problems, please contact GoGrid Support by opening a case via https://my.gogrid.com or calling.

Toll-Free 1-877-946-4743
International +1-415-869-7444

Update: At 8:27 PM PST our network team reported the issue is resolved. Please open a case or contact our Support team if you are still having any problems.

GoGrid – Networking Issues Reported

Some customers have reported network latency impacting connectivity. Our Network Team is currently investigating the issue.

If you are having any network problems, please contact GoGrid Support by opening a case via https://my.gogrid.com or calling.

Toll-Free 1-877-946-4743
International +1-415-869-7444

Thursday, March 10, 2011

GoGrid Infrastructure Update -- Completed

Maintenance Window:
Thursday, March 10, 19:00 - 24:00 PDT
(Thursday, March 11, 02:00 - 07:00 GMT)

Customer Impact:
GoGrid customer portal and API will be unavailable.

Maintenance Details:

The GoGrid " my.gogrid.com" customer portal and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, load balancers or cloud storage during this time.

If there are any additional questions before, during, or following the maintenance please direct them to GoGrid Support at 1-877-9Go-Grid or 415-869-7444 option 2.

Friday, March 4, 2011

GoGrid – Networking Issues Reported - Resolved

Some customers have reported network latency impacting public and private connectivity. Our Network Team is currently investigating the issue.

If you are having any network problems, please contact GoGrid Support by opening a case via https://my.gogrid.com or calling.

Toll-Free 1-877-946-4743
International +1-415-869-7444

Update: At 12:35PM PST our network team reported the issue is resolved. Please open a case or contact our Support team if you are still having any problems.

Problems with Virtual Server and Load Balancer Adds (Updated) - Resolved

Some West Coast users have reported an issue with adding new virtual servers or load balancer configurations. Our Network and System teams are currently investigating this. If you're experiencing this issue, please log a case to be notified of updates, or check here for further updates.

Update: At 12:35PM PST our Systems team reported the issue is resolved. Please open a case or contact our Support team if you are still having any problems.

Tuesday, March 1, 2011

GoGrid Network Maintenance - Thursday, March 3, 2011. 6 PM to 10:00 PM PST

GoGrid Network Engineers will be performing maintenance on our network. Customers accessing our websites and Internet services may experience a loss of connectivity for up to 2 minutes starting at 8 PM PST.

Customer’s cloud servers and dedicated servers will not be impacted by this maintenance.

Monday, February 28, 2011

GoGrid – Case Management System Unavailable -Resolved

Our external CRM is currently experiencing connectivity issues.

Customers and Support are unable to open or view tickets at this time.

The problem has been reported and we currently do not have an ETR.

Please contact GoGrid Support by calling +1(415) 869-7444 if you need immediate assistance.

Update: At 15:05 PST, the issue with the CRM has been resolved

Tuesday, February 22, 2011

GoGrid – Network Issue Update - Resolved

The network team is currently in the process of replacing and configuring a switch to resolve this issue. You will be updated via email as soon as that is completed. Support can work with you if further assistance is needed to restore connectivity.

If you are having any network problems, please contact GoGrid Support by opening a case via https://my.gogrid.com or calling +1(415) 869-7444.

GoGrid - Networking Issues Reported - Resolved

Some customers recently reported private network connectivity issues.

Our Networking Team is currently investigating the problem.

If you are having any network problems, please contact GoGrid Support by opening a case via https://my.gogrid.com or calling +1(415) 869-7444.

Thursday, February 17, 2011

Tuesday, February 22, 2011 8:00 PM - 10:00 PM (PST)

Please read the following notification.

Maintenance Window:

Tuesday, February 22, 2011 8:00 PM - 10:00 PM (PST)
Wednesday, February 23, 2011 04:00 AM - 06:00 AM (GMT)

Maintenance description:

GoGrid will be updating the operating systems on our F5 load balancers to resolve an issue in the OS that has been identified by us and confirmed by F5 technical staff. During the maintenance a patch will be applied to the F5 load balancers and then a failover will be initiated by our network engineers. 

Impact:

GoGrid customers that have no F5 load balancers deployed will not be affected by the maintenance.

GoGrid customers that have F5 load balancers deployed AND are not using any IP addresses from a secondary IP block are not expected to be affected by the maintenance.

GoGrid customers that have F5 load balancers deployed AND are using IP addresses from a secondary IP block are expected to lose connectivity between their load balancers and their cloud servers for up to 2 minutes during the maintenance.

Inquiries:

If there are any additional questions before, during, or following the maintenance, please direct them to the GoGrid Support Center via phone or open a case online at  http://my.gogrid.com

Thank You for your continuing support of GoGrid

Sincerely,

The GoGrid Networking Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Wednesday, February 9, 2011

GoGrid - Networking Issues Reported - Resolved

Some customers recently reported network connectivity issues.

Our Networking Team is currently investigating the problem.

If you are having any network problems, please contact GoGrid Support by opening a case via https://my.gogrid.com or calling +1(415) 869-7444.

Update 9:00 AM PST: Our networking team has reported the issue should be resolved now.

GoGrid - Networking Issues Reported

Some customers recently reported network connectivity issues.

Our Networking Team is currently investigating the problem.

If you are having any network problems, please contact GoGrid Support by opening a case via https://my.gogrid.com or calling +1(415) 869-7444.

Friday, February 4, 2011

GoGrid – Case Management System Unavailable

Our external CRM is currently experiencing connectivity issues.

Customers and Support are unable to open or view tickets at this time.

The problem has been reported and we currently do not have an ETR.

Please contact GoGrid Support by calling +1(415) 869-7444 if you need immediate assistance.

Monday, January 24, 2011

GoGrid Portal Issue - Resolved

Customers may be unable to Add, Delete, and Restart Cloud Servers through the GoGrid portal. We will update the blog as soon as there is more information available.

If there are any additional questions, please contact support via the customer service portal at https://my.gogrid.com or by phone
877-946-4743.

Update: We have identified the root cause and expect service to be restored within the hour.

Update: This issue has been resolved and customers should now be able to Add, Delete and Restart Cloud Servers through the GoGrid Portal.

Gogrid Portal Issues

Customers may be unable to Add, Delete, and Restart Cloud Servers through the GoGrid portal. We will update the blog as soon as there is more information available.

If there are any additional question, please contact support via the customer service portal at https://my.gogrid.com or by phone
877-946-4743.

Tuesday, January 18, 2011

GoGrid Emergency Maintenance (Load Balancer Swap)

Maintenance Window:

Tuesday, January 18, 2011 19:00 - 19:15 PST

(Wednesday, January 19, 2010 03:00 - 03:15 GMT)

Customer Impact:
Customers in US-West-1 may experience session state loss while the F5’s fail over during the process.

Maintenance Details:
The GoGrid Network team is performing a hardware swap on the F5 cluster. Customers with active F5 VIPs may briefly lose connectivity between the F5 VIP and cloud servers. In addition, throughout the entire time of the maintenance period, GoGrid F5 adds, edits, or deletes submitted via the GoGrid portal or API will not be processed.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

Wednesday, January 12, 2011

GoGrid Portal and API Issues Reported - Resolved

Some customers may experience an issue with accessing the portal and IP assignment once in the GoGrid portal. Our Systems team is currently investigating the problem. We will update the status blog as soon as more information is available.

If there are any additional question, please contact support via the customer service portal at https://my.gogrid.com or by phone 877-946-4743.

Tuesday, January 11, 2011

GoGrid Maintenance Notification 2011-01-13

Please review the following information for scheduled maintenance details:

Thursday, January 13, 2011 19:00 - 00:00 PST
(Friday, January 14, 2011 03:00 - 08:00 GMT)


Customer Impact:

The GoGrid "my.gogrid.com" customer portal and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, load balancers or cloud storage during this time.


Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or +1-415-869-7444.

For the latest details on GoGrid's systems and Data Center status, please visit our system status blog at http://www.GoGridStatus.com


Sincerely,

The GoGrid Network Team