Saturday, October 29, 2011

Deployment Complete

Planned maintenance on the portal and API has successfully completed. Services are available globally. If you have any questions, contact us Toll Free.

US & Canada: 1(877)946-4743 Ext. 2
Worldwide: +1(415)869-7444 Ext. 2

Packet loss problem has been resolved.

The packet loss problem has been resolved. The traffic has become normal.
Thank you for your patience.

Friday, October 14, 2011

GoGrid Infrastructure Update - Completed!

Please review the following information for scheduled maintenance details:

GoGrid Maintenance Window:

Beginning: Friday, October 28th, 2011 - 19:00 PDT (GMT-7)
Ending: Sunday, October 30th, 2011 - 19:00 PDT (GMT-7)

Customer Impact:

There will be a longer maintenance window than normal and we want to make sure you are aware of the time frame. During the maintenance window, there will be no access to the following GoGrid management tools: Customer portal (my.gogrid.com), API, and Support cases via the portal.

There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Customers accessing my.gogrid.com during the maintenance will be provided with additional information for contacting GoGrid Support.

Maintenance Details:

This planned maintenance will allow us to make the necessary backend changes to support our new ecommerce platform. This project requires a longer than normal maintenance window, however, your existing infrastructure will not be impacted.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444)

Thursday, October 13, 2011

GoGrid – Portal Issue – East Coast - Resolved

Some customers have reported problems adding servers to our East Coast data center. Our Systems Team is currently investigating. Updates will be posted here.

If there are any additional questions please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: As of 12:15 PM PDT, our Systems team has resolved the issue with jobs on our East data center. All jobs are running normally at this time.

Thursday, October 6, 2011

GoGrid Infrastructure Update - Completed

Maintenance Window:
Tuesday, Oct 11, 2011 07:00 - 11:00 AM PDT (GMT-7)

Customer Impact:
Add, delete, stop, and restart jobs may be delayed during this maintenance. There will be no other impact to the portal, the API, or to the servers themselves.

Maintenance Details:
GoGrid is making software improvements to the GoGrid backend.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: Maintenance Completed as of 09:47 AM PDT