Saturday, November 26, 2011

Resolved - VM Deployment Issues

Users have been reporting issues with Processing jobs through the customer portal. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Tuesday, November 22, 2011

Resolved - East Coast Load Balancing

Our Network team has noticed partial packet loss for a couple of customers using East Coast load balancing. The team is currently working on restoring service completely.

Tuesday, November 15, 2011

Resolved - Cloud Storage Maintenance

A subset of GoGrid customers was recently sent a precautionary notice with regard to possible IO issues using Cloud Storage. The GoGrid Systems team has stabilized the storage cluster. Impacted customers will be notified individually if any additional action is necessary.

Resolved - UPS Outage

This is a preliminary cautionary post as currently no customers are experiencing downtime. One of our internal UPS systems is in an alarm state. Currently our UPS vendor is in route to troubleshoot the system. We are in an emergency maintenance window, however no downtime is expected. Please check back here for further updates.

Sunday, November 13, 2011

Resolved - Outbound Packet Loss

We are currently experiencing packet loss on outbound connectivity for some GoGrid customers.

We are aware of the situation and are working swiftly to bring this to a resolution.

Update 8:20PM PDT: The issue is now resolved.

Saturday, November 12, 2011

Resolved - Some of our customers might experience a problem with accessing their cloud storage.

Thank for your patience - the problem with the cloud storage has been resolved by our Systems team.

Wednesday, November 9, 2011

Resolved - CDN Access.

Some users have reported an issue with access the CDN network. Edgecast is currently investigating the issue. Please log a case to be notified or check here for further updates.

Friday, November 4, 2011

Resolved - GoGrid – Case Management System Maintenance

Maintenance Window:
Saturday, November 5th 2011 21:00 – 22:00 PDT (GMT –7)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team