Monday, December 26, 2011

Some users earlier today reported an issue with the packet loss of their servers - Resolved

Some users earlier today reported an issue with the packet loss of their servers. The problem has already been resolved. If you still experience any similar issues, please contact Support.

Thank you for your patience.

Sunday, December 25, 2011

Emergency Node Maintenance /6/6/2014 @ 6:60AM

An emergency node maintenance has been scheduled for 1pm PST. Notices were sent to affected customers. We apologize for the inconvenience.

If you're not sure if you're affected by this maintenance, or have further questions, please contact Support.

UPDATE: The node is back up. A few cloud servers are having post maintenance issues. If you have concerns or questions, please contact support. Thank you.

Tuesday, December 20, 2011

Network Issue. - Resolved.

Some users have reported an issue with packet latency. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Thursday, December 15, 2011

GoGrid – rDNS Issues Reported - Resolved

Some customers have reported intermittent rDNS failures on private IP addresses on the GoGrid network. Our System Engineers are looking into the problem.

A known work around is to disable reverse DNS lookups by your application or add host names to your host files. If you need assistance with this or have any other question, please contact our Support team.

You can reach the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Update: As of 2011-12-15 14:15 PST, all DNS service are working correctly. Please contact GoGrid Support if you are still experiencing any issues.

Sunday, December 11, 2011

Network Issue. - Resolved.

Some customer have reported that they are experience packet loss issue within our East coast data center. We are working to resolve the issue at this time. Please log a case to be notified or check here for further updates.

This incident has now been resolved.

Tuesday, December 6, 2011

Some users have reported an issue with network access - Resolved.

Our Networking team has resolved the issue. Thank you for patience and understanding.

Monday, December 5, 2011

Some users have reported an issue with accessing their servers - Resolved

The network connectivity problem has been resolved by our Networking team. Thank you very much for your patience.

Resolved - East Coast Network

We are currently experiencing connectivity issues with our East Coast facility. Our networking team is working to resolve this.

We will update the blog as soon as we have more information.

Update: The issue has been resolved as of 9:00PM PST.

Saturday, December 3, 2011

Resolved - Some users reported an issue with saving images

The emergency maintenance has been completed successfully. Thank you very much for your patience. If you still have a problem, please do not hesitate to contact us.