Sunday, December 30, 2012

Some GoGrid Customers Reported Packet Loss Between 15:15 - 15:30pm - Resolved

Some GoGrid customers reported experiencing packet loss between 15:15 and 15:30 on 12/30/2012.  Our Networking team is investigating this incident.

Saturday, December 29, 2012

GoGrid–Networking Issues Resolved

Some people may be experiencing some packet loss. We are currently investigating. Please feel free to open a case if you are having networking issues or call our support team.
GoGrid Support Team
GoGrid–Networking Issues - Resolved

Some people may be experiencing some packet loss. We are currently investigating. Please feel free to open a case if you are having networking issues or call our support team.
GoGrid Support Team

Tuesday, December 25, 2012

GoGrid–Networking Issues Resolved

Some people may be experiencing some packet loss. We are currently investigating. Please feel free to open a case if you are having networking issues or call our support team.

GoGrid Support Team

Monday, December 24, 2012

GoGrid – Networking Issues Reported 2012-12-24 - Resolved

Resolved: at 17:00 PST our Networking team fixed the problem with the Fortinet firewall.  All customer systems are now working normally.

Starting at 15:30 PST, some Fortinet firewall customers in the US-West1 data center have been reporting network connectivity issues. The GoGrid Networking Team is currently investigating the issue. This posting will be updated as more information is available .

Thursday, December 20, 2012


GoGrid CloudLink Precautionary Notice - 2012-12-28

GoGrid CloudLink Testing:
Friday, December 28, 2012 22:00 – 22:30 PST (GMT-8)

Customer Impact:
There should be no impact and no down time is expected.  However, some CloudLink customers may experience brief packet loss.

This notice is for advisory purposes only.

Data Center:
US-West1, US-East1

Maintenance Details:
The GoGrid is coordinating with an upstream provider to perform a series of tests between US-West1 and US-East1. Immediately following the given window, GoGrid Support Team will be confirming resumption of normal activity along with any affected links.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, December 10, 2012

GoGrid Infrastructure Maintenance 2012-12-11

GoGrid Infrastructure Maintenance Window:
Tuesday, December 11, 2012 13:00 - 17:00 PST (GMT -8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) jobs in US-West may take longer to process or some jobs may fail while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion - http://www.gogridstatus.com

Data Centers:
US-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal  (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

GoGrid UPS Maintenance - 2012-12-10 - Completed

GoGrid UPS Maintenance Window:
Monday, December 10, 2012 07:00 - 17:00 PST (GMT -8)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected. This notice is for advisory purposes only.

Data Center:
US-West1

Maintenance Details:The GoGrid UPS vendor will be performing a scheduled preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, December 5, 2012

GoGrid CloudLink Precautionary Notice - 2012-12-06 and 2012-12-07


GoGrid Infrastructure Maintenance Window:
Thursday December 6, 2012 22:00 - Friday December 7, 2012 04:00 PST (GMT -8)
Friday December 7, 2012 22:00 - Friday December 8, 2012 04:00 PST (GMT -8)

Customer Impact:
There should be no impact and no down time is expected however some CloudLink customers may experience brief packet loss.

This notice is for advisory purposes only.

Data Center:
US-West1,US-East1

Maintenance Details:
The GoGrid is coordinating with an upstream provider to perform a series of tests between US-West1 and US-East1. Immediately following the given window, GoGrid Support Team will be confirming resumption of normal activity along with any affected links.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, November 28, 2012

GoGrid Infrastructure Maintenance 20012-11-28 - Completed


GoGrid Infrastructure Maintenance Window:
Tuesday, November 28, 2012 12:00 - 14:00 PST (GMT -8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) jobs in US-West may take longer to process while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion - http://www.gogridstatus.com

Data Centers: US-West-1

Maintenance Details: GoGrid is making software improvements to the GoGrid customer portal.

Inquiries: Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal  (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Tuesday, November 27, 2012

GoGrid Infrastructure Maintenance 2012-11-27 - Completed


GoGrid Infrastructure Maintenance Window:
Tuesday, November 27, 2012 10:00 - 14:30 PST (GMT -8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) jobs in US-West may take longer to process while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion - http://www.gogridstatus.com

Data Centers: US-West-1

Maintenance Details: GoGrid is making software improvements to the GoGrid customer portal.

Inquiries: Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal  (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Friday, November 9, 2012

GoGrid CloudLink Precautionary Notice - 2012-11-10

GoGrid CloudLink Testing:
Saturday, November 10, 2012 23:00 – 23:30 PST (GMT-8)

Customer Impact:
There should be no impact and no down time is expected however some CloudLink customers may experience brief packet loss.

This notice is for advisory purposes only.

Data Center:
US-West1,US-East1

Maintenance Details:
The GoGrid is coordinating with an upstream provider to perform a series of tests between US-West1 and US-East1. Immediately following the given window, GoGrid Support Team will be confirming resumption of normal activity along with any affected links.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, October 30, 2012

Storm Sandy Update

GoGrid continues to closely monitor the effect of Storm Sandy on business and daily life in the Eastern United States. Our sincerest thoughts and good wishes go out to everyone affected by this devastating storm.

The GoGrid Data Center in Ashburn, VA, was fully prepared for the event, ensuring that our employees remain safe, our facilities secure, and our communications consistent. Our network providers and data-center operators have topped off generator fuel tanks and make-up water tanks and stored multiple days of fuel on-site. The data center is under normal operations, which includes stable utility power and no signs of any water damage. If a building needs to shift to emergency generators, provisions for the delivery of additional fuel are in place.

We’ve also received updates from Zayo (formerly known as AboveNet), one of the many network providers for all 3 of our data center locations. Zayo has reported multiple fiber cuts and service interruption in the Pennsylvania, New Jersey, and New York regions, where they’re currently running on generator backup. Our ongoing monitoring has not shown interruptions or degradation of service on any of our networks at this time; however, we continue to actively monitor the situation.

We encourage you to contact the GoGrid Support Team via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444) with any questions.

Please be safe!

Regards,
The GoGrid Team

Thursday, October 25, 2012

GoGrid Quarterly UPS Maintenance – 2012-11-26

GoGrid Quarterly UPS Maintenance:
Monday, November 26, 2012 07:00 – 17:00 UTC

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
EU-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled quarterly preventive UPS maintenance in our EU-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Generator Run – 2012-11-07

GoGrid Generator Run:
Wednesday, November 7, 2012 – Friday, November 9, 2012
Each Day 06:00 – 16:00 UTC

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
EU-West1

Maintenance Details:
The GoGrid facility in EU-WEST1 is performing electrical work that will require short power transfers to generators. The generator mode period will be short and comparable to the normal monthly generator tests.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Annual UPS Maintenance – 2012-11-05

Please review the following information for scheduled maintenance details

GoGrid Annual UPS Maintenance:
Monday, November 5, 2012 08:00 - 18:00 PDT (GMT-7)
and
Tuesday, November 6, 2012 08:00 - 18:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only

Data Center:
US-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled annual preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, October 16, 2012

GoGrid – Networking Issues Reported in EU-West1 - 2013-03-04

Customers in the US-West1 data center have reported public network connectivity issues. The GoGrid Networking Team is currently investigating the issue. This posting will be updated as more information is available .
Update1: @11:40 AM PDT Some customers have reported that the public networking issues have subsided. The Networking Team is still investigating the cause.
Update2: @ 13:38 PDT - No new issue have been reported. The Networking team is currently performing a root cause analysis.
Update3:@16:38 PDT - The Networking issue has been stabilized.  Customers that opened a case will be sent an RFO.

GoGrid–Portal Issues - Resolved

You may being having an issue with accessing the my.gogrid.com We aware of this and the issue should be resolved shortly.

Update: The customer portal is back online. 11:30 PDT

Thursday, October 11, 2012

GoGrid West Jobs Processing - Resolved

Some customers are experiencing delays with cloud server management activities (adds, saves, deletes). The GoGrid Systems team is actively investigating the issue. Please log a Support case if you are experiencing any problems.

Resolved @ 21:30 PDT (-7 GMT) - All systems are back to normal. 

Wednesday, October 10, 2012

GoGrid Cloud Storage - Wednesday October 10 2012

One of our Cloud Storage nodes experienced a hardware issue that resulted in a node reboot. Some customers were temporarily disconnected from the cloud storage and will need to reconnect, however the issue has been resolved. If you are still experiencing issues with accessing your Cloud storage, please contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Sunday, September 30, 2012

GoGrid Internal Email Maintenance - RESOLVED-

GoGrid Internal Email Maintenance:

GoGrid is currently undergoing maintenance on our internal email.  During this period you will not be able to reply by email to currently open support tickets. If you need to reply to our email, please update the comments section of your open case.

Wednesday, September 19, 2012

GoGrid Cloud Storage Maintenance 2012-09-20 - EU-WEST


GoGrid Data Center Maintenance Window: Thursday, September 20, 2012 16:00 - 19:00 PDT (GMT-7)

Data Center: EU-WEST

Maintenance Details:
For GoGrid data center EU-WEST cloud storage has been scheduled for a maintenance. During this update cloud storage service will be offline for 5 - 20 minutes. You may have to re-establish your connection to cloud storage. We will update customers as soon as the maintenance is complete.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Cloud Storage Maintenance 2012-09-20 - US-EAST


GoGrid Data Center Maintenance Window: Thursday, September 20, 2012 17:00 - 18:00 EDT (GMT-4)

Data Center: US-EAST

Maintenance Details:
For GoGrid data center US-EAST cloud storage has been scheduled for a maintenance. During this update cloud storage service will be offline for 5 - 20 minutes. You may have to re-establish your connection to cloud storage. We will update customers as soon as the maintenance is complete.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Cloud Storage Maintenance 2012-09-20 - US-WEST


GoGrid Data Center Maintenance Window: Thursday, September 20, 2012 17:00 - 18:00 PDT (GMT-7)

Data Center: US-WEST

Maintenance Details:
For GoGrid data center US-WEST cloud storage has been scheduled for a maintenance. During this update cloud storage service will be offline for 5 - 20 minutes. You may have to re-establish your connection to cloud storage. We will update customers as soon as the maintenance is complete.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, September 15, 2012

Upstream Network Latency - Resolved

A few customers reported latency accessing the Servepath portal. The issue has been resolved, if you are still experiencing problems please open a case with Support.

Tuesday, September 11, 2012

GoGrid West Jobs Processing - Resolved

Some customers might be experiencing a delay with jobs processing.  Support does see jobs completing successfully, but have contacted our Systems team to investigate these reports.  Please open a case with Support if you have any questions.

Resolved @ 8:25 - Our Systems and Networking team narrowed the source and took action.

Friday, September 7, 2012

GoGrid Data Center Generator Run 2012-09-10

GoGrid Data Center Maintenance Window: Monday, September 10, 2012 08:00 - 18:00 PDT (GMT-7)

Customer Impact: There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center: EU-WEST-1

Maintenance Details:
Monthly Generator Run required to ensure contingent power.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, August 25, 2012

Cloud Storage West - Resolved

Some customers reported latency in the cloud storage network in the west datacenter. Our Network and Systems team have began investigating the reports.

Resolved @ 3:25 - Our Systems and Networking team narrowed the source and took action.

Friday, August 24, 2012

GoGrid Portal Issues Reported – 2012-08-24 - Resolved

Some customers have reported slow or delayed job processing in the US-EAST1 data center. Our Systems Engineers are currently investigating the issue.

Resolved: @12:00pm PDT – The problem with slow job processing in the US-EAST1 data center has been resolved. Please contact the GoGrid Support Team if you experience any other issues.

GoGrid - Network Issues Reported – 2012-08-24 - Resolved

Some customers have reported Latency in our US-East data center. The GoGrid Networking Team is currently investigating the issue. We will update this blog once we have more info.

Update 02:46 PDT
The issue with network latency has been confirmed as resolved. Please contact GoGrid Support if you have any other issues or questions.

Friday, August 3, 2012

GoGrid - Network Issues Reported - Resolved

Some customers have reported that VMs in US-West-1 are having an issue with receiving IP addresses on their public facing network interfaces. The Systems and Engineering teams are working towards a resolution. In the meantime, Support may be contacted to assist with assigning a static IP address.

Resolved @ 03:07 PDT - The issue has been resolved. If you need any assistance, please contact Support.

Thursday, August 2, 2012

GoGrid Data Center Maintenance 2012-08-06

GoGrid Data Center Maintenance Window:
Monday, August 6, 2012 07:00 - 17:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
GoGrid will be performing UPS maintenance in the US-West-1 data center. During this maintenance a technician will be working on adding an additional PDU feed and breaker to the UPS. This is a precautionary notice. No interruption in service is expected.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, August 1, 2012

GoGrid – Network Issues Reported 2012-08-01 - Resolved

Network connectivity was briefly interrupted by a large attack in the US-West-1 data center. The GoGrid Networking Team quickly mitigated the traffic source and restored connectivity to all US-West-1 customers.

Update1 @ 17:25 PDT – The Networking Team is investigating continued network issues and network connectivity loss for some customers

Resolved @ 17:50 PDT – The issue with network connectivity has been confirmed as resolved. Please contact GoGrid Support if you have any other issues or questions.

Friday, July 27, 2012

CloudLink Maintenance - East - Completed

Resolved Update: @06:05 PDT - Upstream maintenance complete. Links active.

GoGrid East confirmed an upstream provider is actively performing an emergency maintenance. Immediately following the given window, GoGrid Support and the Network Team will be confirming resumption of normal activity along any affected links.

Maintenance Window:
Begin: Friday, July 27th, 2012 - 11 p.m. EDT
End: Saturday, July 28th, 2012 - 6 a.m. PDT

Customer Impact:
Some CloudLinks are currently unavailable.

Friday, July 20, 2012

GoGrid Cloud Storage Emergency Maintenance – 2012-07-20 - Completed

GoGrid Emergency Maintenance Window:
Friday, July 20, 2012 12:45 - 13:25 PDT (GMT-7)

Customer Impact:
Customers in the US-East1 data center will temporarily lose access to their Cloud Storage mounts during the maintenance. MyGSI saves and add jobs for some customers will also not process correctly during this time.

Data Centers:
US-East1

Maintenance Details:
GoGrid System Engineers are performing an emergency maintenance to the Cloud Storage infrastructure to ensure continued reliability to customers using the US-East1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, July 17, 2012

GoGrid US-East-1 Power Update - Resolved

Customer Impact:
No impact is expected. This is an informational notice.

Data Center:
US-East-1

Additional Details:
Update: @17:50 PDT - The East Data Center Team reported this issue resolved; there was no impact. Please contact the GoGrid Support Center if there are any questions.

As a result of instability in utility power, customer loads have been transferred to generator power.

Saturday, July 7, 2012

RESOLVED: Cloud Storage issues Reported

UPDATE:
@14:20 PDT - Cloud Storage issues have been resolved.

Some Customers are experiencing problems with access to their Cloud Storage. The GoGrid Systems team is currently investigating and should have it back up shortly. Please open a Support case to report any issues with your infrastructure.

Friday, July 6, 2012

UPDATE- GoGrid Portal issues Reported

UPDATE:

15:00 PDT - There have been reports that the my.gogrid.com portal is experiencing problems again. We're continuing to investigate this problem and expect to have it resolved shortly.

This issue has been resolved.
Customers are experiencing problems with logging into the my.gogrid.com portal. The GoGrid Systems team is currently investigating and should have it back up shortly.

Wednesday, June 27, 2012

Resolved - Network Connectivity Issues Reported

This issue has been resolved.

The GoGrid Network Team is investigating reports of public network connectivity problems. Please open a Support case to report any issues with your infrastructure.

Thursday, June 21, 2012

GoGrid Infrastructure Maintenance 2012-06-26 -- Completed


GoGrid Infrastructure Maintenance Window:
Tuesday, June 26, 2012 19:00 - 23:59 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion - http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal  (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Tuesday, June 19, 2012

Case Email Maintenance - Update: Complete

Hello, the email portion of our CRM is in a maintenance at the moment. However, live chat, phone, and new case creation from the portal are all available. Cases can be updated using any of those methods.

GoGrid Support
Toll Free US & Canada: 1(877) 946-4743
Worldwide: +1(415) 869-7444

Monday, June 18, 2012

Emergency Infrastructure Maintenance Update

Over the past weekend, 6/16/12-6/17/12, GoGrid successfully performed proactive emergency maintenance to a segment of core systems in response to recent security advisories regarding how various operating systems interact with the Intel chip architecture.  Implicated systems identified are Xen as well as a number of bare metal operating systems including FreeBSD, NetBSD and some versions of Microsoft Windows.  GoGrid took decisive action to ensure the continued security and safety of our customers.

Details on the security advisories can be found at:

http://lists.xen.org/archives/html/xen-announce/2012-06/

This was a critical measure to safeguard the strength and security of the GoGrid platform. The process involved applying patches and then restarting applicable GoGrid host nodes incrementally. Per GoGrid’s standard operating procedure, as these nodes were rebooted, Virtual Machines (VMs) on these nodes had to be restarted. Although most VM restarts were successful, some VMs may require additional attention. Our Support team is working diligently to investigate any reports of service irregularities.

If you experience any issues or have any additional questions, we encourage you to contact Support directly via the GoGrid Portal (
https://my.gogrid.com) to open a ticket or via telephone at 1-877-946-4743 or +1-415-869-7444. Open support tickets will continue to receive periodic updates. Please be sure to check the GoGrid Status Blog (http://www.gogridstatus.com) for additional notifications and updates.

Saturday, June 16, 2012

CRM Maintenance 19:00 - 19:30PDT

There is a CRM maintenance scheduled for 19:00 - 19:30 PDT June 16 2012. Customers will not be able to open support tickets during this time. Please call us directly at 1-877-946-4743 or +1-415-869-7444.

GoGrid Emergency Infrastructure Maintenance – 2012-06-16 and 2012-06-17

GoGrid will be performing core system upgrades from Saturday, 6/16 to Sunday, 6/17. Notification has already been sent. You can also log in and check for maintenance notifications in the Support section of the GoGrid portal to see if your servers are among those affected.

UPDATE:
Node Maintenance between 9:00-11:00 PDT (GMT-7) have been extended to 13:00 PDT (GMT-7)
Node Maintenance between 11:00-13:00 PDT (GMT-7) have been canceled and will be rescheduled at a later time. We will send out emails with rescheduled times later today.
All other maintenances will proceed as planned.

Thursday, June 14, 2012

GoGrid Extended Emergency Infrastructure Maintenance – 2012-06-14

GoGrid Extended Emergency Infrastructure Maintenance Window : 
Thursday, June 14, 2012 15:00 - 20:00 PDT (GMT-7)


Customer Impact:
Add, delete, and modify jobs for cloud servers in the US-East1 data center may experience a processing delay of up to 120 minutes during this maintenance window. We do not anticipate any interruption of service or loss of access to your existing cloud servers, dedicated servers, network services or existing Cloud Storage file shares during this period.


Data Centers: 
US-East1


Maintenance Details: 
GoGrid System Engineers are performing an emergency maintenance to the job queuing back end to ensure continued reliability to customers using the US-East1 data center.


Inquiries: 
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, June 12, 2012

GoGrid Emergency Infrastructure Maintenance – 2012-06-14

GoGrid Emergency Infrastructure Maintenance Window:
Thursday, June 14, 2012 15:00 - 17:00 PDT (GMT-7)

Customer Impact:
Add, delete, and modify jobs for cloud servers in the US-East1 data center may experience a processing delay of up to 60 minutes during this maintenance window. Cloud Storage DNS service will be offline for up to 60 minutes, resulting in some customers temporarily losing the ability to create new mounts to Cloud Storage in the US-East1 data center. We do not anticipate any interruption of service or loss of access to your existing cloud servers, dedicated servers, network services or existing Cloud Storage file shares during this period.

Data Centers:
US-East1

Maintenance Details:
GoGrid System Engineers are performing an emergency maintenance to the job queuing and DNS back ends to ensure continued reliability to customers using the US-East1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Monday, June 11, 2012

GoGrid Generator Run – 2012-07-12

GoGrid Monthly Generator Run:
Thursday, July 12, 2012 19:00 - 23:59 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our quarterly generator run Thursday, July 12, 2012 in our US-West1 data center. The expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration. Quarterly Generator Run are required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Quarterly UPS Maintenance – 2012-07-09

GoGrid Quarterly UPS Maintenance:
Monday, July 9, 2012 08:00 - 17:00 PDT (GMT-7)
and
Tuesday, July 10, 2012 08:00 - 17:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled quarterly preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Yearly Generator Run – 2012-06-25

GoGrid Yearly Generator Run:
June 25, 2012 00:00 - July 2, 2012 09:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
EU-West1

Maintenance Details:
We will be performing our yearly generator run required to ensure contingent power in case of an outage in our EU-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Maintenance – 2012-06-14

GoGrid Cloud Storage Maintenance:
Thursday, June 14, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
Customers accessing Cloud Storage during this window may see a service disruption or connection resets. The expected downtime is less than 30 seconds.

Data Center:
US-West1

Maintenance Details:
The GoGrid Networking Team is upgrading link capacity on the Cloud Storage infrastructure in the US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 7, 2012

GoGrid DNS Maintenance – 2012-06-09

GoGrid DNS Maintenance Window:
Saturday, June 9, 2012 20:00 - 20:15 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
US-WEST1, US-EAST1, EU-WEST1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the US-WEST1, US-EAST1, and EU-WEST1 data centers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, May 30, 2012

GoGrid DNS Maintenance – 2012-05-30

GoGrid DNS Maintenance Window:
Wednesday, May 30, 2012 22:00 - 23:59 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
US-WEST1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, May 25, 2012

GoGrid Network Maintenance – 2012-05-30

GoGrid Network Maintenance Window:
Wednesday, May 30, 2012 18:00 - 20:00 PDT (GMT-7)

Customer Impact:
Precautionary notice only for US-WEST1 customers.
Some customers using the GoGrid Load Balancers may notice a brief interruption in traffic. Expected impact is less than 1 second.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Network Team is performing a routing update on the GoGrid F5 Load Balancers. In our continuous efforts to improve, we have recently deployed material enhancements to our core network and this maintenance places our load balancing service traffic under that enhanced routing infrastructure.

Inquiries:
If there are any additional questions before, during, or following the maintenance, please direct them to the GoGrid Support Center at 1-877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com.

GoGrid DNS Maintenance – 2012-05-25

GoGrid DNS Maintenance Window:
Friday, May 25, 2012 15:00 - 15:15 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
EU-WEST1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the EU-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, May 23, 2012

GoGrid DNS Maintenance – 2012-05-24

GoGrid DNS Maintenance Window:
Thursday, May 24, 2012 15:00 - 15:15 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
US-EAST-1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the US-EAST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, May 22, 2012

GoGrid - Maintenance Infrastructure Update -- COMPLETED

GoGrid Infrastructure Maintenance Window:
Tuesday, May 22, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Monday, May 21, 2012

GoGrid Network Maintenance

GoGrid Network Maintenance Window:
Wednesday, May 30, 2012 14:00 - 19:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the network infrastructure in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-EAST-1

Maintenance Details:
The Networking team is installing an additional expansion switch for dedicated servers in our data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Important Update - GoGrid DNS Service

GoGrid is in the process of updating our DNS platform to a more robust and reliable infrastructure. A few important customer-impacting events must occur for the migration to succeed. Please read this entire notice for the event details.

1) Monday, May 28, 2012 20:00 to Tuesday, May 29, 2012 08:00 PDT (GMT-7)
Changes to the GoGrid DNS system will be placed on hold during this time. All requests received after 20:00 PDT will be completed after the maintenance window.
2) Customers who use GoGrid as a secondary or slave NS provider need to update their settings to allow zone transfers to additional servers. GoGrid won't function properly as a slave or backup if these changes aren't made by May 29,2012.

Here is the new list of servers to allow zone transfers to:
216.93.160.11
72.13.32.98
72.13.32.99
69.58.186.98
69.58.186.99

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.gogrid.com or my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, May 18, 2012

GoGrid - Maintenance Infrastructure Update

GoGrid Infrastructure Maintenance Window:
Tuesday, May 22, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Thursday, May 10, 2012

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Tuesday, May 15, 2012 09:00 - 19:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Our UPS vendor will be onsite to replace capacitors on one of the UPS that feeds the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.gogrid.com or my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, April 27, 2012

GoGrid Network Issues - Resolved




The GoGrid Networking Team  is currently working on resolving customer packet loss with an identified pair of core routers as well as with upstream providers.

Update - The Networking Team is continuing to work to resolve the issue impacting a portion of GoGrid customers and is investigating the root cause with upstream providers.

Update 2 - Working with our upstream providers, the Networking Team has identified a significant amount of inbound traffic typically characteristic of a denial of service attack and is taking action to remedy.

Update 3 - After taking action, network activity has returned back to normal. The Networking Team will continue to monitor the situation with our upstream providers.

Thursday, April 26, 2012

GoGrid Network Maintenance

GoGrid Network Maintenance Window:
Thursday, May 3, 2012 15:00 - 17:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the network infrastructure in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
The Networking team is installing an additional expansion switch for dedicated server in our data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, April 25, 2012

GoGrid Saved Images Maintenance Update - Completed

GoGrid Mainenance Window:
Wednesday, April 25, 2012 18:00 PDT (GMT-7) - TBA

Maintenance Details:
Due to maintenance on our Cloud Storage clusters in the EU-West (AMS) and US-East (IAD) data centers – virtual machine images you have saved there are temporarily not visible via the portal.  This will restrict your ability to add a new Virtual Machine based specifically off of those saved images until we restore that function in the GoGrid Portal.  We anticipate this maintenance to be complete in roughly 12 hours of this posting.  This does not affect any other VM, network or storage service nor does this apply to the US-West (SFO) data center.  We sincerely apologize for any inconvenience.


Data Center:
EU-West -1, US-East -1 

Inquires:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).


UPDATE: This issue is resolved. Thanks for your patience!

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Tuesday, May 1, 2012 07:00 - 15:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Annual Generator Run required to ensure contingent power.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, April 24, 2012

GoGrid - Maintenance Infrastructure Update –- COMPLETED

Please review the following maintenance notification:

GoGrid Infrastructure Maintenance Window:
Tuesday, April 24, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Sunday, April 22, 2012

GoGrid Amsterdam - Cloud Server Deployment Delays - RESOLVED

Customers spinning up cloud servers in Amsterdam are experiencing delays deploying servers. Our Systems team is working on the issue. When there is more information, we will update this blog.

If you feel are are affected by this issue, please submit a Support case at http://my.gogrid.com. Thank you for your patience.

UPDATE: This issue is resolved. Thanks for your patience!

Saturday, April 21, 2012

GoGrid – MYGSI issue - RESOLVED

Some customer may not be able to save an image using the mygsi feature. We are currently working on resolving this. Please open a case or call support if you are experiencing any difficulties.

Update (13:50 PDT):
We are currently working on the issue and plan on getting this situation resolved as soon as possible. We will provide more details shortly.

Update: (14:40 PDT):
The problem with Cloud Storage should be resolved. We apologize for any inconvenience. Customers may need to reconnect to their cloud storage, if still experiencing problems please contact us by calling the main support line or by creating a case via portal.

Friday, April 20, 2012

GoGrid – Emergency Maintenance Notice - Complete

GoGrid is performing emergency maintenance on network device, this may affect some customer’s GoGrid Dedicated Server private network connectivity. Impacted customers will be notified via cases.

Update:

Maintenance is completed, all services are back to normal. If you are having any issues after the following maintenance, please contact support or create a case from your customer portal.

GoGrid Support

GoGrid - Maintenance Infrastructure Update

Please review the following maintenance notification:

GoGrid Infrastructure Maintenance Window:
Tuesday, April 24, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Wednesday, April 18, 2012

Load Balancers - U.S. East Coast. - Resolved

Some customers have reported an issue with their load balancers in our U.S. East Coast data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

Update (8:50 PDT): Our network engineering team is currently working with the vendor to resolve this issue.

Resolved (9:35 PDT): Network team reports issue has been resolved and all systems are back to normal.

Cloud Storage - U.S. West Coast. - Resolved.

Some users have reported an issue with Cloud Storage in our U.S. West data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

Update:  Our engineering team resolved this issue and customers can now connect to their storage.

Tuesday, April 17, 2012

Cloud Storage Emergency Maintenance - U.S. West - Resolved

Some users have reported an issue with Cloud Storage in our U.S. West data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here fo further updates.

Update: Emergency Maintenance has been declared for impacted customers while systems work on resolving the issue.

Update 2: The issue has been resolved. If you experience any issues with Cloud Storage, please contact GoGrid Support.

Monday, April 16, 2012

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Wednesday, May 2, 2012 00:01 - 06:00 EDT (GMT-4)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-East-1

Maintenance Details:
Annual Generator Run required to ensure contingent power.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Firewall Maintenance - Updated

GoGrid Firewall Maintenance Window:
Monday, April 23, 2012 20:00 - 23:00 PDT (GMT-7)

Customer Impact:
US-West-1 GoGrid Firewall Customers -
Customers may experience a 1-10 minute interruption in public networking service during this maintenance window. Expected downtime is less than 30 seconds per customer.
All Other GoGrid Customers -
This notice is for advisory purposes only. No impact is expected for customers without hardware firewalls.

Data Center:
US-West-1

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 GoGrid Firewall infrastructure in preparation to provide improved redundancy. This is phase 1 of a project to migrate customers to a more robust and redundant routing infrastructure.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Case Management System Maintenance

Case Management System Maintenance Window:
Saturday, April 21, 2012 19:00 - 21:00 PDT (GMT-7)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed. During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Thursday, April 19, 2012 07:00 - 19:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
We will be systematically shutting off main utility feed and redundant generator power to switch board. With this shutdown, our main switchgear for our redundant units will be maintained and cleaned. We will be at a N power configuration for the data center during this window.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, April 14, 2012

Cloud Storage Authentication - Complete

GoGrid Emergency Maintenance Window:
Saturday, April 14 2012 17:00 - 18:00 PDT (GMT -7)

Maintenance Details:

We are currently experiencing an authentication problem on cloud storage that requires an emergency maintenance for some customers using the particular device. This was unrelated to storage. We apologize for the short notification.

Cloud Storage User Manual

https://wiki.gogrid.com/wiki/index.php/Cloud_Storage_User_Manual#Configuring_Your_Servers_on_the_Private_Network

Data Center:
US-West-1

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,
GoGrid Technical Support

Tuesday, April 10, 2012

GoGrid - Network connectivity U.S. West - Resolved

Some users have reported an issue with network connectivity for their dedicated servers in our U.S. West data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

UPDATE: Customers affected by this issue should now have connectivity. If you were affected and have an open case, please verify.

Thursday, March 29, 2012

GoGrid – Job Delays Reported - EU-West1 DC - Resolved

Customers have reported delays in add/delete/restart jobs in the EU-WEST1 datacenter. Our Systems team is currently investigating the problem. We will update the page as more information is available.

Update: @16:00 PDT, Our Systems Team has resolved the problem with the job delay. All jobs are processing normally in EU-West1 at this time. Please contact the GoGrid Support center if you have any other questions.

GoGrid - Portal access and API issues - Resolved

Access to the customer portal is currently down. Our systems engineers have been notified and will restore access as soon as possible. We apologize for the inconvenience.

Update: Access to the customer portal has been restored as of 4:30am. Thank you for your patience

Update: API issues have been resolved as of  8:30am. Once again, we appreciate your patience.

Tuesday, March 27, 2012

GoGrid – Infrastructure Maintenance *COMPLETED*

GoGrid Infrastructure Maintenance Window:
Tuesday, March 27, 2012 19:00 - 23:59 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Thursday, March 22, 2012

GoGrid – Important Windows Security Notification

At GoGrid, we’re constantly striving to keep our customers’ infrastructure secure and up-to-date. That’s why our team has issued an advisory for all GoGrid customers to update their Windows servers for the vulnerability recently announced by Microsoft related to the Remote Desktop Protocol (RDP).

The vulnerability affects all versions of Windows operating systems and may allow an un-patched system to be exploited. Therefore, we strongly recommend that all customers with Windows platforms patch their systems as soon as possible.

You can find Microsoft instructions to mitigate the risk here:

http://technet.microsoft.com/en-us/security/bulletin/ms12-020

Customers with Microsoft Windows servers that want to enable automated Microsoft updates read the following information:

http://windows.microsoft.com/en-US/windows/help/windows-update

http://support.microsoft.com/kb/294871

GoGrid also suggests that as a security precaution, customers should limit their RDP connections via TCP port 3389 to only selected dedicated IPs as your first line of defense against such exploits.

Sincerely,

GoGrid Support

Toll-Free 1-877-946-4743 

International +1-415-869-7444

GoGrid - Maintenance Infrastructure Update

Please review the following maintenance notification:

GoGrid Infrastructure Maintenance Window:
Tuesday, March 27, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Wednesday, March 21, 2012

Network Packet Loss - Resolved

Most connectivity has been restored. Our network team is still investigating isolated issue on the network. The next update will be within an hour.

Update: Our Network Engineering Team reports that the network connectivity issue has been resolved. Please contact the GoGrid Support Center if you are still experiencing any network connectivity issues.

Friday, March 16, 2012

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Thursday, April 19 2012 19:00 - 23:59m PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
The expected time on generator should be approximately 5 hours.
Monthly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Monday, April 2 2012 8:00 - 17:00 PDT (GMT -7)
Tuesday, April 3 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
There will be a quarterly preventive maintenance will be performed on UPS 1, 2, 3 and 4
UPS maintenance is required to continue to provide consistent, uninterrupted power to our customers

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Tuesday, March 20 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
Maintenance will be performed on our main electrical panels to balance the power between the main electrical feeds. There is no expected downtime.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

Wednesday, March 14, 2012

GoGrid Network Routing issues Reported

(3/14/12 08:13AM PDT)
 Some customers have reported network routing issues in our West data center. Our Networking Engineers are currently investigating the issue. Please log a case if you're experiencing any issues.

UPDATE: (3/14/12 12:51PM PDT) Our Networking team has implemented a fix. Please let us know if you're still experiencing issues.

Tuesday, March 13, 2012

GoGrid – Networking Issues Reported - Resolved

Some customers have reported networking issues in our West data center. Currently, our Networking Team is investigating the issue. Please log a case to be notified or check here for further updates.
Data Center: US-WEST1
Update1: @15:15 PDT – Our Networking Team is still investigating the issue. We will update the blog as more information is available.
Update2: @15:50 PDT – Most customers should be back online at this time. The Networking Team is still investigating any remaining issues.
Update3: @16:10 PDT – The Networking team has reported this issue should be resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.
Update4: @23:50 PDT - Some customers report continued related networking issues.  Our Networking Team is continuing to their investigation.
 Update5: @02:00 PDT – The Networking team has reported this issue should be resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.

Monday, March 12, 2012

Network Issue - U.S. West Coast - RESOLVED

Our NetworkTeam reports that the network outage has been resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.

Some customers are reporting a network outage and are not able to reach their servers. Currently, our Networking Team is investigating the issue. Please log a case to be notified or check here for further updates.

Tuesday, March 6, 2012

Deploying Servers in EU-West - Resolved

Some users have reported an issue with deploying their first server in our EU-West data center. Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

Update: Our engineering team reports this issue should be resolved as of 13:30 PST. Please contact the GoGrid Support Center if you have any further issues.

Thursday, March 1, 2012

GoGrid - Maintenance Infrastructure Update - COMPLETED

Please review the following maintenance notification:

Rescheduled GoGrid Infrastructure Maintenance Window:
Thursday, March 1, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

GoGrid Datacenter Maintenance

Please review the following maintenance notification:

Thursday, March 1 10:30 - 16:00 PST (GMT-8)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
GoGrid will be performing an Electrical Panel inspection in the US-West-1 data center. During this maintenance a technician will inspect and retrieve readings of main electrical panel feeding UPS 2 and 4. This is a precautionary notice. No interruption in service is expected.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, February 29, 2012

GoGrid Portal Inaccessible. - Resolved.

Our Engineering team is currently investigating why the my.gogrid.com portal is inaccessible. Please log a case to be notified or check here for further updates.

Update: Our Engineering Team reports the issue with the my.gogrid.com has been resolved. Please contact the GoGrid Support Center if you are still experiencing any portal access issues.

Tuesday, February 28, 2012

GoGrid - Maintenance Infrastructure Update - Rescheduled

Please review the following maintenance notification:

Rescheduled GoGrid Infrastructure Maintenance Window:
Thursday, March 1, 2012 19:00 - 23:59 PST (GMT-8)
Tuesday, February 28, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

GoGrid - Network Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
Tuesday, March 6, 2012 15:00 - 21:00 PST (GMT-8)

Customer Impact:
Notice only for US-East-1 customers. Customers will experience a 15-30 second interruption or degradation in public networking service during this maintenance window. CloudLink customers will experience two 5-15 second interruptions in the connection between datacenters.

Data Center:
US-East-1

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-East-1 network infrastructure. Services that require private or public routing will experience a brief interruption. Server to Server communication over the private network will not be impacted.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Thursday, February 23, 2012

GoGrid – Network Issue Reported

Some customers have reported public networking issues in our US-East1 data center. Our Networking team is currently investigating. Please log a case to be notified or check here for further updates.

U.S. East - DHCP Lease Issue - Resolved

Some users have reported an issue with their servers being Inaccessible. Our Engineering team has determined the problem to be an issue with DHCP leases and is currently investigating. Please log a case to be notified or check here for further updates.

Update: Our Engineering Team reports the issue with DHCP service has been resolved as of 11:50AM PST. Please contact the GoGrid Support Center if you are still experiencing any server access issues as you may need your DHCP lease manually renewed.

Tuesday, February 21, 2012

GoGrid Maintenance Notifications – February

Please review the following information for scheduled maintenance details:

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GoGrid Network Maintenance Window:

Tuesday, February 21, 2012 15:00 - 21:00 PST (GMT-8)

Customer Impact:

Notice only for US-West-1 customers. Customers will experience a 15-30 second interruption or degradation in private networking service during this maintenance window.

Data Center:

US-West-1

Maintenance Details:

The GoGrid Networking Team is performing an upgrade to the US-West-1 private network infrastructure. Services that require private routing, such as CloudStorage and CloudLink, will experience a brief interruption.

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GoGrid Network Maintenance Window:

Wednesday, February 22, 2012 15:00 - 21:00 PST (GMT-8)

Customer Impact:

Notice only for US-East-1 customers. Customers will experience a 15-30 second interruption or degradation in private networking service during this maintenance window.

Data Center:

US-East-1

Maintenance Details:

The GoGrid Networking Team is performing an upgrade to the US-East-1 private network infrastructure. Services that require private routing, such as CloudLink, will experience a brief interruption. Server to Server communication over the private network will not be impacted.

-------------------------------------------

GoGrid Infrastructure Maintenance Window: Rescheduled

Tuesday, February 28, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:

US-West-1, US-East-1, EU-West-1

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

-------------------------------------------

GoGrid Datacenter Maintenance Window:

Tuesday, February 28 08:00 - 18:00 PST (GMT-8) and Wednesday, February 29 08:00 - 18:00 PST (GMT-8)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Data Center:

US-West-1

Maintenance Details:

GoGrid will be performing a scheduled infrared scanning of all the US-West-1 data center power equipment and electrical panels on February 28 and 29, 2012. During the maintenance, our vendor will carefully remove panels from each piece of equipment, the internal parts will be infrared scanned to locate any unusual hot spots, and then the vendor will carefully re-install the panel.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Monday, February 20, 2012

Network Issue - U.S. West Coast. - Resolved

Some customers have reported a network issue with packet loss/latency. Currently, we are investigating with our upstream provider to resolve the issue. Please log a case to be notified or check here for further updates.

Thursday, February 16, 2012

GoGrid – Network Issues Reported - Resolved

Some customers have reported public networking issues in our US-WEST1 data center. Our Networking team is currently investigating. Please log a case to be notified or check here for further updates.

Update: As of 2:40AM PST, the issue has been reported as resolved by our Network Team. Please contact our Support Center if you experience any other issues.

Wednesday, February 15, 2012

GoGrid – Windows Add jobs - Resolved

Some customers have reported issues with adding new virtual servers using a Windows image to their account. Our Engineering team is currently investigating the root cause. Our status page will be updated as more information is available.

Update1: This issue is being urgently addressed by our Engineering team. We expect resolution within the next two hours (6pm PST). We will update this blog post when the issue is resolved.

Update2: As of 5:00pm PST, this issue has been reported resolved by our engineering team. Please contact the GoGrid Support center if you experience any other issues.

GoGrid – Portal Access - Resolved

Access to the customer portal is currently down again. Our systems engineers have been notified and will get it back up ASAP. We apologize for the inconvenience.

Tuesday, February 14, 2012

GoGrid - Network Issues reported - Resolved.

The issue with the network packet loss has been resolved. Please contact the Support Center if you experience any problems.

Wednesday, February 8, 2012

Firewall Issue - Resolved

Some users have reported an issue with accessing servers behind their firewall in our U.S. West data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Update: @ 11:25 AM PST Feb 7 - Our Network Engineering team reports the issue has reoccurred and is researching the problem.

Update: @ 1:00 PM PST Feb 7 - Network Engineers have marked the device as stable and are working with our vendors for more information and to ensure this does not happen again.

Update: @ 01:36 AM PST Feb 8 - The issue has reoccurred and out Network Engineering team is investigating.

Update: @ 06:42 AM PST Feb 8 - The Network Engineering team reports that the issue has been resolved; the firewall is now stable.

Update: @ 1:21 PM PST Feb 8 - We are again seeing this issue and we are working on a resolution.

Update: @ 1:40 PM PST Feb 8 - The issue has been resolved.

Tuesday, February 7, 2012

Amsterdam Cloud Storage Network Maintenance - Completed

Our Networking Engineers are performing a maintenance on Cloud Storage in our Amsterdam location.

Customers who are not using Cloud Storage will be unaffected.

The estimated completion time is 14:00 PST (GMT -8).

Update1: This maintenance has been extended until 17:30.
 
Update2: The maintenance has been completed as of 16:30 PST

Saturday, February 4, 2012

GoGrid Network Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
February 8, 2012 16:00  - 23:59 PST (GMT-8)

Customer Impact:
Notice only for US-East-1 customers. Customers will experience a 3-30 second interruption or degradation in public networking service during this maintenance window.

Data Center:
US-East-1

Maintenance Details:
The GoGrid Networking Team is performing a software upgrade to the US-EAST public networking infrastructure.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at  https://my.gogrid.com

Sincerely,
The GoGrid Team

Tuesday, January 31, 2012

GoGrid - Job Processing and Portal Access - Resolved

Some GoGrid users may notice intermittent delays in add/delete/restart job processing times and slower than normal portal site speed. Our Engineering team is aware for the issue and is investigating the root cause. Our status page will be updated as more information is available.

Please contact the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com if you have any questions.

Update: The GoGrid Engineering Team reports this issue is resolved. Please contact the Support Center if you experience any problems.

Monday, January 30, 2012

GoGrid Portal down for maintenance – COMPLETED

Monday, January 30th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,
The GoGrid Team

GoGrid – Portal Issues Reported - Resolved

Some customer have reported slowness or inability to access the my.gogrid.com portal. Our Systems Engineers are currently investigating.

Update: The portal issue has been resolved. Please contact the GoGrid Support Center if you continue to experience any problems.

Wednesday, January 25, 2012

Maintenance Infrastructure Update Jan 30th

Please review the following information for the GoGrid Scheduled Maintenance

Monday, January 30th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

GoGrid CloudStorage - Resolved

Some customers have reported connections issues with GoGrid CloudStorage. Our Team is investigating this now. If you have any questions or concerns, please submit a case through your portal and our Support Team will follow up with you.

Update: The issue with CloudStorage access has been resolved. Please contact the GoGrid Support Team if you experience any issues.

Monday, January 23, 2012

GoGrid Job Processing - Resolved

Some GoGrid users may notice slower than normal GoGrid job processing times. Our Systems Team is looking into the cause of this now. If you have any issues please open up a Support Case in your portal and our Support Team will work directly with you.

UPDATE:
Issue is resolved and jobs are processing at normal speeds now. Please contact our GoGrid Support Team if you are having any issues.

Friday, January 20, 2012

GoGrid - Maintenance Notification January 25

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
January 25, 2012 18:00  - 20:00 PST (GMT-8)

Customer Impact:
Precautionary notice only for US-East-1 customers. Some customers may experience a brief interruption or degradation in service during this maintenance window.

Data Center:
US-East-1

Maintenance Details:
The GoGrid Networking Team is installing additional modules in the switching infrastructure.

---------------------------------------------------------------

GoGrid Network Maintenance Window:
January 25, 2012 23:00  - January 26 02:00 EST (GMT-5)

Customer Impact:
Precautionary notice only for US-East-1 customers. Some customers may experience an interruption or degradation in service during this maintenance window.

Data Center:
US-East-1

Maintenance Details:
One of the GoGrid uplink providers will be performing maintenance on the routers serving the US-East-1 location.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Sincerely,
The GoGrid Team

GoGrid – Case Management System Maintenance

Maintenance Window:
Saturday, January 21st 2012 21:00 – 22:00 PST (GMT –8)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

Thursday, January 19, 2012

The heavy traffic on both West and East coasts has been completely mitigated.

The heavy traffic on both West and East coasts has been completely mitigated. If you are still experiencing some packet loss problem, please do not hesitate to submit a case. Thank you very much for your patience.

Wednesday, January 18, 2012

GoGrid Network Update – Jan 19 and Jan 23 - Completed

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
Thursday January 19th, 2012 13:00 - 15:00 PST (GMT-8)
and
Monday January 23rd, 2012 13:00 – Tuesday January 24th 17:00 PST (GMT-8)

Customer Impact:
Precautionary notice only for GoGrid customers. Customers may see a brief interruption of public networking during the maintenance window.

Data Center:
US-West

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West network infrastructure. Customers may see a 2-8 second interruption to their public networking as the upgrade takes place. This brief interruption will only occur once per GoGrid account.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Sincerely,
GoGrid Support Team

Tuesday, January 17, 2012

Network Connectivity Issues - Resolved.

A small number of users reported an issue with some packet loss. Our Network team has already resolved the issue. If you are still experiencing any network related problems, please do not hesitate to open a case.

Sunday, January 15, 2012

US. East Coast - Network Issue. - Resolved.

Some users have reported packet loss/latency to our U.S. East Coast data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for javascript:void(0)further updates.

Add/Delete requests on US West Coast. - Resolved.

Some customers have reported an issue with Add/Delete jobs for the US West Coast data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Thursday, January 12, 2012

GoGrid Scheduled Maintenance [Completed]

GoGrid Scheduled Maintenance concluded at 23:52 PST (GMT -8).

Thursday, January 12th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

VM Management Issues Reported - Resolved

The Engineering team is currently investigating an issue where some customers are unable to add/delete/restart VMs in US-West. If you encounter this issue, please open a case with GoGrid Support via my.gogrid.com.

Update: The GoGrid Engineering Team has resolved the problem with VM management jobs. Some customer may experience a delay in some tasks as the queue clears.

West Coast VM management. - Resolved.

Some customers may experience problems managing their West Coast virtual machines. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Wednesday, January 11, 2012

GoGrid CloudStorage Update - Resolved

Our Team has resolved the CloudStorage maintenance and service has been restored to its optimal status. We have began seeing transactions performing as expected. If you believe an issue still exists or require assistance connecting, log a case with Support.

Cloud Storage User Manual

GoGrid CloudStorage

Some customers have reported connections issues with GoGrid CloudStorage. Our Team is investigating this now. If you have any questions or concerns, please submit a case through your portal and our Support Team will follow up with you.

Maintenance Notification - Wednesday, January 18th

Please review the following information for the GoGrid Scheduled Maintenance

Wednesday, January 18th, 2012 18:00 - 21:00 PST (GMT-8)

Customer Impact:

All brand portals and websites, including the GoGrid API, will be unavailable for up to 20 minutes while we upgrade our network infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is performing an internal network update. During the maintenance customers will be unable to access portals, sign up for new accounts, and GoGrid corporate websites.  Support personnel will have limited account and tools access during the maintenance.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal ( https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

Saturday, January 7, 2012

GoGrid infrastructure Update - Jan 12

Please review the following information for the GoGrid Scheduled Maintenance

Thursday, January 12th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

Friday, January 6, 2012

Packet loss reported - Resolved.

From 5:00 PST until 5:45 PST some of our customers experienced packet loss in US-West. The issue has been resolved. If you are still experiencing any issues, please open a case.

Tuesday, January 3, 2012

GoGrid Maintenance Notification January 4th

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:

January 4th, 2012 - 23:00  - January 5th 02:00 PST (GMT-8)

Customer Impact:

Precautionary notice only for US-EAST customers. No expected customer impact or downtime.

Data Center:

US-East

Maintenance Details:

Our uplink provider will be performing network maintenance. Some customers may see a brief route change as they automatically reroute through other providers.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Thank you for your continued support of GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Network Issue. - Resolved.

Some users have reported an issue with packet loss and latency. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.