Tuesday, January 31, 2012

GoGrid - Job Processing and Portal Access - Resolved

Some GoGrid users may notice intermittent delays in add/delete/restart job processing times and slower than normal portal site speed. Our Engineering team is aware for the issue and is investigating the root cause. Our status page will be updated as more information is available.

Please contact the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com if you have any questions.

Update: The GoGrid Engineering Team reports this issue is resolved. Please contact the Support Center if you experience any problems.

Monday, January 30, 2012

GoGrid Portal down for maintenance – COMPLETED

Monday, January 30th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,
The GoGrid Team

GoGrid – Portal Issues Reported - Resolved

Some customer have reported slowness or inability to access the my.gogrid.com portal. Our Systems Engineers are currently investigating.

Update: The portal issue has been resolved. Please contact the GoGrid Support Center if you continue to experience any problems.

Wednesday, January 25, 2012

Maintenance Infrastructure Update Jan 30th

Please review the following information for the GoGrid Scheduled Maintenance

Monday, January 30th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

GoGrid CloudStorage - Resolved

Some customers have reported connections issues with GoGrid CloudStorage. Our Team is investigating this now. If you have any questions or concerns, please submit a case through your portal and our Support Team will follow up with you.

Update: The issue with CloudStorage access has been resolved. Please contact the GoGrid Support Team if you experience any issues.

Monday, January 23, 2012

GoGrid Job Processing - Resolved

Some GoGrid users may notice slower than normal GoGrid job processing times. Our Systems Team is looking into the cause of this now. If you have any issues please open up a Support Case in your portal and our Support Team will work directly with you.

UPDATE:
Issue is resolved and jobs are processing at normal speeds now. Please contact our GoGrid Support Team if you are having any issues.

Friday, January 20, 2012

GoGrid - Maintenance Notification January 25

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
January 25, 2012 18:00  - 20:00 PST (GMT-8)

Customer Impact:
Precautionary notice only for US-East-1 customers. Some customers may experience a brief interruption or degradation in service during this maintenance window.

Data Center:
US-East-1

Maintenance Details:
The GoGrid Networking Team is installing additional modules in the switching infrastructure.

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GoGrid Network Maintenance Window:
January 25, 2012 23:00  - January 26 02:00 EST (GMT-5)

Customer Impact:
Precautionary notice only for US-East-1 customers. Some customers may experience an interruption or degradation in service during this maintenance window.

Data Center:
US-East-1

Maintenance Details:
One of the GoGrid uplink providers will be performing maintenance on the routers serving the US-East-1 location.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Sincerely,
The GoGrid Team

GoGrid – Case Management System Maintenance

Maintenance Window:
Saturday, January 21st 2012 21:00 – 22:00 PST (GMT –8)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.gogrid.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

Thursday, January 19, 2012

The heavy traffic on both West and East coasts has been completely mitigated.

The heavy traffic on both West and East coasts has been completely mitigated. If you are still experiencing some packet loss problem, please do not hesitate to submit a case. Thank you very much for your patience.

Wednesday, January 18, 2012

GoGrid Network Update – Jan 19 and Jan 23 - Completed

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
Thursday January 19th, 2012 13:00 - 15:00 PST (GMT-8)
and
Monday January 23rd, 2012 13:00 – Tuesday January 24th 17:00 PST (GMT-8)

Customer Impact:
Precautionary notice only for GoGrid customers. Customers may see a brief interruption of public networking during the maintenance window.

Data Center:
US-West

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West network infrastructure. Customers may see a 2-8 second interruption to their public networking as the upgrade takes place. This brief interruption will only occur once per GoGrid account.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Sincerely,
GoGrid Support Team

Tuesday, January 17, 2012

Network Connectivity Issues - Resolved.

A small number of users reported an issue with some packet loss. Our Network team has already resolved the issue. If you are still experiencing any network related problems, please do not hesitate to open a case.

Sunday, January 15, 2012

US. East Coast - Network Issue. - Resolved.

Some users have reported packet loss/latency to our U.S. East Coast data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for javascript:void(0)further updates.

Add/Delete requests on US West Coast. - Resolved.

Some customers have reported an issue with Add/Delete jobs for the US West Coast data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Thursday, January 12, 2012

GoGrid Scheduled Maintenance [Completed]

GoGrid Scheduled Maintenance concluded at 23:52 PST (GMT -8).

Thursday, January 12th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

VM Management Issues Reported - Resolved

The Engineering team is currently investigating an issue where some customers are unable to add/delete/restart VMs in US-West. If you encounter this issue, please open a case with GoGrid Support via my.gogrid.com.

Update: The GoGrid Engineering Team has resolved the problem with VM management jobs. Some customer may experience a delay in some tasks as the queue clears.

West Coast VM management. - Resolved.

Some customers may experience problems managing their West Coast virtual machines. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Wednesday, January 11, 2012

GoGrid CloudStorage Update - Resolved

Our Team has resolved the CloudStorage maintenance and service has been restored to its optimal status. We have began seeing transactions performing as expected. If you believe an issue still exists or require assistance connecting, log a case with Support.

Cloud Storage User Manual

GoGrid CloudStorage

Some customers have reported connections issues with GoGrid CloudStorage. Our Team is investigating this now. If you have any questions or concerns, please submit a case through your portal and our Support Team will follow up with you.

Maintenance Notification - Wednesday, January 18th

Please review the following information for the GoGrid Scheduled Maintenance

Wednesday, January 18th, 2012 18:00 - 21:00 PST (GMT-8)

Customer Impact:

All brand portals and websites, including the GoGrid API, will be unavailable for up to 20 minutes while we upgrade our network infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is performing an internal network update. During the maintenance customers will be unable to access portals, sign up for new accounts, and GoGrid corporate websites.  Support personnel will have limited account and tools access during the maintenance.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal ( https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

Saturday, January 7, 2012

GoGrid infrastructure Update - Jan 12

Please review the following information for the GoGrid Scheduled Maintenance

Thursday, January 12th, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

Friday, January 6, 2012

Packet loss reported - Resolved.

From 5:00 PST until 5:45 PST some of our customers experienced packet loss in US-West. The issue has been resolved. If you are still experiencing any issues, please open a case.

Tuesday, January 3, 2012

GoGrid Maintenance Notification January 4th

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:

January 4th, 2012 - 23:00  - January 5th 02:00 PST (GMT-8)

Customer Impact:

Precautionary notice only for US-EAST customers. No expected customer impact or downtime.

Data Center:

US-East

Maintenance Details:

Our uplink provider will be performing network maintenance. Some customers may see a brief route change as they automatically reroute through other providers.

Inquiries:

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1 877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com

Thank you for your continued support of GoGrid.

Sincerely,

GoGrid Data Center Team
Toll-Free 1-877-946-4743
International +1-415-869-7444

Network Issue. - Resolved.

Some users have reported an issue with packet loss and latency. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.