Tuesday, February 21, 2012

GoGrid Maintenance Notifications – February

Please review the following information for scheduled maintenance details:

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GoGrid Network Maintenance Window:

Tuesday, February 21, 2012 15:00 - 21:00 PST (GMT-8)

Customer Impact:

Notice only for US-West-1 customers. Customers will experience a 15-30 second interruption or degradation in private networking service during this maintenance window.

Data Center:

US-West-1

Maintenance Details:

The GoGrid Networking Team is performing an upgrade to the US-West-1 private network infrastructure. Services that require private routing, such as CloudStorage and CloudLink, will experience a brief interruption.

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GoGrid Network Maintenance Window:

Wednesday, February 22, 2012 15:00 - 21:00 PST (GMT-8)

Customer Impact:

Notice only for US-East-1 customers. Customers will experience a 15-30 second interruption or degradation in private networking service during this maintenance window.

Data Center:

US-East-1

Maintenance Details:

The GoGrid Networking Team is performing an upgrade to the US-East-1 private network infrastructure. Services that require private routing, such as CloudLink, will experience a brief interruption. Server to Server communication over the private network will not be impacted.

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GoGrid Infrastructure Maintenance Window: Rescheduled

Tuesday, February 28, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:

The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:

US-West-1, US-East-1, EU-West-1

Maintenance Details:

GoGrid is making software improvements to the GoGrid customer portal and API.

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GoGrid Datacenter Maintenance Window:

Tuesday, February 28 08:00 - 18:00 PST (GMT-8) and Wednesday, February 29 08:00 - 18:00 PST (GMT-8)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Data Center:

US-West-1

Maintenance Details:

GoGrid will be performing a scheduled infrared scanning of all the US-West-1 data center power equipment and electrical panels on February 28 and 29, 2012. During the maintenance, our vendor will carefully remove panels from each piece of equipment, the internal parts will be infrared scanned to locate any unusual hot spots, and then the vendor will carefully re-install the panel.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).