Thursday, March 29, 2012

GoGrid – Job Delays Reported - EU-West1 DC - Resolved

Customers have reported delays in add/delete/restart jobs in the EU-WEST1 datacenter. Our Systems team is currently investigating the problem. We will update the page as more information is available.

Update: @16:00 PDT, Our Systems Team has resolved the problem with the job delay. All jobs are processing normally in EU-West1 at this time. Please contact the GoGrid Support center if you have any other questions.

GoGrid - Portal access and API issues - Resolved

Access to the customer portal is currently down. Our systems engineers have been notified and will restore access as soon as possible. We apologize for the inconvenience.

Update: Access to the customer portal has been restored as of 4:30am. Thank you for your patience

Update: API issues have been resolved as of  8:30am. Once again, we appreciate your patience.

Tuesday, March 27, 2012

GoGrid – Infrastructure Maintenance *COMPLETED*

GoGrid Infrastructure Maintenance Window:
Tuesday, March 27, 2012 19:00 - 23:59 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Thursday, March 22, 2012

GoGrid – Important Windows Security Notification

At GoGrid, we’re constantly striving to keep our customers’ infrastructure secure and up-to-date. That’s why our team has issued an advisory for all GoGrid customers to update their Windows servers for the vulnerability recently announced by Microsoft related to the Remote Desktop Protocol (RDP).

The vulnerability affects all versions of Windows operating systems and may allow an un-patched system to be exploited. Therefore, we strongly recommend that all customers with Windows platforms patch their systems as soon as possible.

You can find Microsoft instructions to mitigate the risk here:

http://technet.microsoft.com/en-us/security/bulletin/ms12-020

Customers with Microsoft Windows servers that want to enable automated Microsoft updates read the following information:

http://windows.microsoft.com/en-US/windows/help/windows-update

http://support.microsoft.com/kb/294871

GoGrid also suggests that as a security precaution, customers should limit their RDP connections via TCP port 3389 to only selected dedicated IPs as your first line of defense against such exploits.

Sincerely,

GoGrid Support

Toll-Free 1-877-946-4743 

International +1-415-869-7444

GoGrid - Maintenance Infrastructure Update

Please review the following maintenance notification:

GoGrid Infrastructure Maintenance Window:
Tuesday, March 27, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Wednesday, March 21, 2012

Network Packet Loss - Resolved

Most connectivity has been restored. Our network team is still investigating isolated issue on the network. The next update will be within an hour.

Update: Our Network Engineering Team reports that the network connectivity issue has been resolved. Please contact the GoGrid Support Center if you are still experiencing any network connectivity issues.

Friday, March 16, 2012

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Thursday, April 19 2012 19:00 - 23:59m PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
The expected time on generator should be approximately 5 hours.
Monthly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Monday, April 2 2012 8:00 - 17:00 PDT (GMT -7)
Tuesday, April 3 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
There will be a quarterly preventive maintenance will be performed on UPS 1, 2, 3 and 4
UPS maintenance is required to continue to provide consistent, uninterrupted power to our customers

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Tuesday, March 20 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
Maintenance will be performed on our main electrical panels to balance the power between the main electrical feeds. There is no expected downtime.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

Wednesday, March 14, 2012

GoGrid Network Routing issues Reported

(3/14/12 08:13AM PDT)
 Some customers have reported network routing issues in our West data center. Our Networking Engineers are currently investigating the issue. Please log a case if you're experiencing any issues.

UPDATE: (3/14/12 12:51PM PDT) Our Networking team has implemented a fix. Please let us know if you're still experiencing issues.

Tuesday, March 13, 2012

GoGrid – Networking Issues Reported - Resolved

Some customers have reported networking issues in our West data center. Currently, our Networking Team is investigating the issue. Please log a case to be notified or check here for further updates.
Data Center: US-WEST1
Update1: @15:15 PDT – Our Networking Team is still investigating the issue. We will update the blog as more information is available.
Update2: @15:50 PDT – Most customers should be back online at this time. The Networking Team is still investigating any remaining issues.
Update3: @16:10 PDT – The Networking team has reported this issue should be resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.
Update4: @23:50 PDT - Some customers report continued related networking issues.  Our Networking Team is continuing to their investigation.
 Update5: @02:00 PDT – The Networking team has reported this issue should be resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.

Monday, March 12, 2012

Network Issue - U.S. West Coast - RESOLVED

Our NetworkTeam reports that the network outage has been resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.

Some customers are reporting a network outage and are not able to reach their servers. Currently, our Networking Team is investigating the issue. Please log a case to be notified or check here for further updates.

Tuesday, March 6, 2012

Deploying Servers in EU-West - Resolved

Some users have reported an issue with deploying their first server in our EU-West data center. Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

Update: Our engineering team reports this issue should be resolved as of 13:30 PST. Please contact the GoGrid Support Center if you have any further issues.

Thursday, March 1, 2012

GoGrid - Maintenance Infrastructure Update - COMPLETED

Please review the following maintenance notification:

Rescheduled GoGrid Infrastructure Maintenance Window:
Thursday, March 1, 2012 19:00 - 23:59 PST (GMT-8)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 5 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

GoGrid Datacenter Maintenance

Please review the following maintenance notification:

Thursday, March 1 10:30 - 16:00 PST (GMT-8)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
GoGrid will be performing an Electrical Panel inspection in the US-West-1 data center. During this maintenance a technician will inspect and retrieve readings of main electrical panel feeding UPS 2 and 4. This is a precautionary notice. No interruption in service is expected.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444)