Friday, April 27, 2012

GoGrid Network Issues - Resolved




The GoGrid Networking Team  is currently working on resolving customer packet loss with an identified pair of core routers as well as with upstream providers.

Update - The Networking Team is continuing to work to resolve the issue impacting a portion of GoGrid customers and is investigating the root cause with upstream providers.

Update 2 - Working with our upstream providers, the Networking Team has identified a significant amount of inbound traffic typically characteristic of a denial of service attack and is taking action to remedy.

Update 3 - After taking action, network activity has returned back to normal. The Networking Team will continue to monitor the situation with our upstream providers.

Thursday, April 26, 2012

GoGrid Network Maintenance

GoGrid Network Maintenance Window:
Thursday, May 3, 2012 15:00 - 17:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the network infrastructure in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
The Networking team is installing an additional expansion switch for dedicated server in our data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, April 25, 2012

GoGrid Saved Images Maintenance Update - Completed

GoGrid Mainenance Window:
Wednesday, April 25, 2012 18:00 PDT (GMT-7) - TBA

Maintenance Details:
Due to maintenance on our Cloud Storage clusters in the EU-West (AMS) and US-East (IAD) data centers – virtual machine images you have saved there are temporarily not visible via the portal.  This will restrict your ability to add a new Virtual Machine based specifically off of those saved images until we restore that function in the GoGrid Portal.  We anticipate this maintenance to be complete in roughly 12 hours of this posting.  This does not affect any other VM, network or storage service nor does this apply to the US-West (SFO) data center.  We sincerely apologize for any inconvenience.


Data Center:
EU-West -1, US-East -1 

Inquires:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).


UPDATE: This issue is resolved. Thanks for your patience!

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Tuesday, May 1, 2012 07:00 - 15:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Annual Generator Run required to ensure contingent power.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, April 24, 2012

GoGrid - Maintenance Infrastructure Update –- COMPLETED

Please review the following maintenance notification:

GoGrid Infrastructure Maintenance Window:
Tuesday, April 24, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Sunday, April 22, 2012

GoGrid Amsterdam - Cloud Server Deployment Delays - RESOLVED

Customers spinning up cloud servers in Amsterdam are experiencing delays deploying servers. Our Systems team is working on the issue. When there is more information, we will update this blog.

If you feel are are affected by this issue, please submit a Support case at http://my.gogrid.com. Thank you for your patience.

UPDATE: This issue is resolved. Thanks for your patience!

Saturday, April 21, 2012

GoGrid – MYGSI issue - RESOLVED

Some customer may not be able to save an image using the mygsi feature. We are currently working on resolving this. Please open a case or call support if you are experiencing any difficulties.

Update (13:50 PDT):
We are currently working on the issue and plan on getting this situation resolved as soon as possible. We will provide more details shortly.

Update: (14:40 PDT):
The problem with Cloud Storage should be resolved. We apologize for any inconvenience. Customers may need to reconnect to their cloud storage, if still experiencing problems please contact us by calling the main support line or by creating a case via portal.

Friday, April 20, 2012

GoGrid – Emergency Maintenance Notice - Complete

GoGrid is performing emergency maintenance on network device, this may affect some customer’s GoGrid Dedicated Server private network connectivity. Impacted customers will be notified via cases.

Update:

Maintenance is completed, all services are back to normal. If you are having any issues after the following maintenance, please contact support or create a case from your customer portal.

GoGrid Support

GoGrid - Maintenance Infrastructure Update

Please review the following maintenance notification:

GoGrid Infrastructure Maintenance Window:
Tuesday, April 24, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Wednesday, April 18, 2012

Load Balancers - U.S. East Coast. - Resolved

Some customers have reported an issue with their load balancers in our U.S. East Coast data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

Update (8:50 PDT): Our network engineering team is currently working with the vendor to resolve this issue.

Resolved (9:35 PDT): Network team reports issue has been resolved and all systems are back to normal.

Cloud Storage - U.S. West Coast. - Resolved.

Some users have reported an issue with Cloud Storage in our U.S. West data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

Update:  Our engineering team resolved this issue and customers can now connect to their storage.

Tuesday, April 17, 2012

Cloud Storage Emergency Maintenance - U.S. West - Resolved

Some users have reported an issue with Cloud Storage in our U.S. West data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here fo further updates.

Update: Emergency Maintenance has been declared for impacted customers while systems work on resolving the issue.

Update 2: The issue has been resolved. If you experience any issues with Cloud Storage, please contact GoGrid Support.

Monday, April 16, 2012

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Wednesday, May 2, 2012 00:01 - 06:00 EDT (GMT-4)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-East-1

Maintenance Details:
Annual Generator Run required to ensure contingent power.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Firewall Maintenance - Updated

GoGrid Firewall Maintenance Window:
Monday, April 23, 2012 20:00 - 23:00 PDT (GMT-7)

Customer Impact:
US-West-1 GoGrid Firewall Customers -
Customers may experience a 1-10 minute interruption in public networking service during this maintenance window. Expected downtime is less than 30 seconds per customer.
All Other GoGrid Customers -
This notice is for advisory purposes only. No impact is expected for customers without hardware firewalls.

Data Center:
US-West-1

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 GoGrid Firewall infrastructure in preparation to provide improved redundancy. This is phase 1 of a project to migrate customers to a more robust and redundant routing infrastructure.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Case Management System Maintenance

Case Management System Maintenance Window:
Saturday, April 21, 2012 19:00 - 21:00 PDT (GMT-7)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed. During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Thursday, April 19, 2012 07:00 - 19:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
We will be systematically shutting off main utility feed and redundant generator power to switch board. With this shutdown, our main switchgear for our redundant units will be maintained and cleaned. We will be at a N power configuration for the data center during this window.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, April 14, 2012

Cloud Storage Authentication - Complete

GoGrid Emergency Maintenance Window:
Saturday, April 14 2012 17:00 - 18:00 PDT (GMT -7)

Maintenance Details:

We are currently experiencing an authentication problem on cloud storage that requires an emergency maintenance for some customers using the particular device. This was unrelated to storage. We apologize for the short notification.

Cloud Storage User Manual

https://wiki.gogrid.com/wiki/index.php/Cloud_Storage_User_Manual#Configuring_Your_Servers_on_the_Private_Network

Data Center:
US-West-1

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,
GoGrid Technical Support

Tuesday, April 10, 2012

GoGrid - Network connectivity U.S. West - Resolved

Some users have reported an issue with network connectivity for their dedicated servers in our U.S. West data center.  Our Engineering team is currently investigating.  Please log a case to be notified or check here for further updates.

UPDATE: Customers affected by this issue should now have connectivity. If you were affected and have an open case, please verify.