Wednesday, May 30, 2012

GoGrid DNS Maintenance – 2012-05-30

GoGrid DNS Maintenance Window:
Wednesday, May 30, 2012 22:00 - 23:59 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
US-WEST1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, May 25, 2012

GoGrid Network Maintenance – 2012-05-30

GoGrid Network Maintenance Window:
Wednesday, May 30, 2012 18:00 - 20:00 PDT (GMT-7)

Customer Impact:
Precautionary notice only for US-WEST1 customers.
Some customers using the GoGrid Load Balancers may notice a brief interruption in traffic. Expected impact is less than 1 second.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Network Team is performing a routing update on the GoGrid F5 Load Balancers. In our continuous efforts to improve, we have recently deployed material enhancements to our core network and this maintenance places our load balancing service traffic under that enhanced routing infrastructure.

Inquiries:
If there are any additional questions before, during, or following the maintenance, please direct them to the GoGrid Support Center at 1-877-946-4743 (International +1-415-869-7444) or via the customer service portal at https://my.gogrid.com.

GoGrid DNS Maintenance – 2012-05-25

GoGrid DNS Maintenance Window:
Friday, May 25, 2012 15:00 - 15:15 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
EU-WEST1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the EU-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, May 23, 2012

GoGrid DNS Maintenance – 2012-05-24

GoGrid DNS Maintenance Window:
Thursday, May 24, 2012 15:00 - 15:15 PDT (GMT-7)

Customer Impact:
No downtime is expected for DNS services. Customers may notice a minor delay in DNS response times.

Data Center:
US-EAST-1

Maintenance Details:
The Systems team is performing an update to the DNS servers in the US-EAST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, May 22, 2012

GoGrid - Maintenance Infrastructure Update -- COMPLETED

GoGrid Infrastructure Maintenance Window:
Tuesday, May 22, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Monday, May 21, 2012

GoGrid Network Maintenance

GoGrid Network Maintenance Window:
Wednesday, May 30, 2012 14:00 - 19:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the network infrastructure in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-EAST-1

Maintenance Details:
The Networking team is installing an additional expansion switch for dedicated servers in our data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Important Update - GoGrid DNS Service

GoGrid is in the process of updating our DNS platform to a more robust and reliable infrastructure. A few important customer-impacting events must occur for the migration to succeed. Please read this entire notice for the event details.

1) Monday, May 28, 2012 20:00 to Tuesday, May 29, 2012 08:00 PDT (GMT-7)
Changes to the GoGrid DNS system will be placed on hold during this time. All requests received after 20:00 PDT will be completed after the maintenance window.
2) Customers who use GoGrid as a secondary or slave NS provider need to update their settings to allow zone transfers to additional servers. GoGrid won't function properly as a slave or backup if these changes aren't made by May 29,2012.

Here is the new list of servers to allow zone transfers to:
216.93.160.11
72.13.32.98
72.13.32.99
69.58.186.98
69.58.186.99

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.gogrid.com or my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, May 18, 2012

GoGrid - Maintenance Infrastructure Update

GoGrid Infrastructure Maintenance Window:
Tuesday, May 22, 2012 19:00 - 23:00 PDT (GMT-7)

Customer Impact:
The GoGrid customer portal (my.gogrid.com ) and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time. The status blog will be updated upon maintenance completion http://www.gogridstatus.com

Data Centers:
US-West-1, US-East-1, EU-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Thursday, May 10, 2012

GoGrid Data Center Maintenance

GoGrid Data Center Maintenance Window:
Tuesday, May 15, 2012 09:00 - 19:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Our UPS vendor will be onsite to replace capacitors on one of the UPS that feeds the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.gogrid.com or my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).