Over the past weekend, 6/16/12-6/17/12, GoGrid successfully performed proactive emergency maintenance to a segment of core systems in response to recent security advisories regarding how various operating systems interact with the Intel chip architecture. Implicated systems identified are Xen as well as a number of bare metal operating systems including FreeBSD, NetBSD and some versions of Microsoft Windows. GoGrid took decisive action to ensure the continued security and safety of our customers.
Details on the security advisories can be found at:
This was a critical measure to safeguard the strength and security of the GoGrid platform. The process involved applying patches and then restarting applicable GoGrid host nodes incrementally. Per GoGrid’s standard operating procedure, as these nodes were rebooted, Virtual Machines (VMs) on these nodes had to be restarted. Although most VM restarts were successful, some VMs may require additional attention. Our Support team is working diligently to investigate any reports of service irregularities.
If you experience any issues or have any additional questions, we encourage you to contact Support directly via the GoGrid Portal (https://my.gogrid.com) to open a ticket or via telephone at 1-877-946-4743 or +1-415-869-7444. Open support tickets will continue to receive periodic updates. Please be sure to check the GoGrid Status Blog (http://www.gogridstatus.com) for additional notifications and updates.