Friday, July 27, 2012

CloudLink Maintenance - East - Completed

Resolved Update: @06:05 PDT - Upstream maintenance complete. Links active.

GoGrid East confirmed an upstream provider is actively performing an emergency maintenance. Immediately following the given window, GoGrid Support and the Network Team will be confirming resumption of normal activity along any affected links.

Maintenance Window:
Begin: Friday, July 27th, 2012 - 11 p.m. EDT
End: Saturday, July 28th, 2012 - 6 a.m. PDT

Customer Impact:
Some CloudLinks are currently unavailable.

Friday, July 20, 2012

GoGrid Cloud Storage Emergency Maintenance – 2012-07-20 - Completed

GoGrid Emergency Maintenance Window:
Friday, July 20, 2012 12:45 - 13:25 PDT (GMT-7)

Customer Impact:
Customers in the US-East1 data center will temporarily lose access to their Cloud Storage mounts during the maintenance. MyGSI saves and add jobs for some customers will also not process correctly during this time.

Data Centers:
US-East1

Maintenance Details:
GoGrid System Engineers are performing an emergency maintenance to the Cloud Storage infrastructure to ensure continued reliability to customers using the US-East1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, July 17, 2012

GoGrid US-East-1 Power Update - Resolved

Customer Impact:
No impact is expected. This is an informational notice.

Data Center:
US-East-1

Additional Details:
Update: @17:50 PDT - The East Data Center Team reported this issue resolved; there was no impact. Please contact the GoGrid Support Center if there are any questions.

As a result of instability in utility power, customer loads have been transferred to generator power.

Saturday, July 7, 2012

RESOLVED: Cloud Storage issues Reported

UPDATE:
@14:20 PDT - Cloud Storage issues have been resolved.

Some Customers are experiencing problems with access to their Cloud Storage. The GoGrid Systems team is currently investigating and should have it back up shortly. Please open a Support case to report any issues with your infrastructure.

Friday, July 6, 2012

UPDATE- GoGrid Portal issues Reported

UPDATE:

15:00 PDT - There have been reports that the my.gogrid.com portal is experiencing problems again. We're continuing to investigate this problem and expect to have it resolved shortly.

This issue has been resolved.
Customers are experiencing problems with logging into the my.gogrid.com portal. The GoGrid Systems team is currently investigating and should have it back up shortly.