Sunday, September 30, 2012

GoGrid Internal Email Maintenance - RESOLVED-

GoGrid Internal Email Maintenance:

GoGrid is currently undergoing maintenance on our internal email.  During this period you will not be able to reply by email to currently open support tickets. If you need to reply to our email, please update the comments section of your open case.

Wednesday, September 19, 2012

GoGrid Cloud Storage Maintenance 2012-09-20 - EU-WEST


GoGrid Data Center Maintenance Window: Thursday, September 20, 2012 16:00 - 19:00 PDT (GMT-7)

Data Center: EU-WEST

Maintenance Details:
For GoGrid data center EU-WEST cloud storage has been scheduled for a maintenance. During this update cloud storage service will be offline for 5 - 20 minutes. You may have to re-establish your connection to cloud storage. We will update customers as soon as the maintenance is complete.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Cloud Storage Maintenance 2012-09-20 - US-EAST


GoGrid Data Center Maintenance Window: Thursday, September 20, 2012 17:00 - 18:00 EDT (GMT-4)

Data Center: US-EAST

Maintenance Details:
For GoGrid data center US-EAST cloud storage has been scheduled for a maintenance. During this update cloud storage service will be offline for 5 - 20 minutes. You may have to re-establish your connection to cloud storage. We will update customers as soon as the maintenance is complete.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Cloud Storage Maintenance 2012-09-20 - US-WEST


GoGrid Data Center Maintenance Window: Thursday, September 20, 2012 17:00 - 18:00 PDT (GMT-7)

Data Center: US-WEST

Maintenance Details:
For GoGrid data center US-WEST cloud storage has been scheduled for a maintenance. During this update cloud storage service will be offline for 5 - 20 minutes. You may have to re-establish your connection to cloud storage. We will update customers as soon as the maintenance is complete.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, September 15, 2012

Upstream Network Latency - Resolved

A few customers reported latency accessing the Servepath portal. The issue has been resolved, if you are still experiencing problems please open a case with Support.

Tuesday, September 11, 2012

GoGrid West Jobs Processing - Resolved

Some customers might be experiencing a delay with jobs processing.  Support does see jobs completing successfully, but have contacted our Systems team to investigate these reports.  Please open a case with Support if you have any questions.

Resolved @ 8:25 - Our Systems and Networking team narrowed the source and took action.

Friday, September 7, 2012

GoGrid Data Center Generator Run 2012-09-10

GoGrid Data Center Maintenance Window: Monday, September 10, 2012 08:00 - 18:00 PDT (GMT-7)

Customer Impact: There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center: EU-WEST-1

Maintenance Details:
Monthly Generator Run required to ensure contingent power.

Inquiries: Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).