Saturday, December 28, 2013

GoGrid Portal Case Management Issue - Resolved


Some customers have reported that they are not able to create cases in the customer portal. Our systems team is working to restore this service in a timely manner.
Inquiries:
Customers who have additional questions or current issues are requested to contact the GoGrid Support Center by phone at (1-877-946-4743 or +1-415-869-7444).

Tuesday, December 24, 2013

GoGrid Network Issue Reported - Resolved

Update: The issue with the GoGrid Network is now resolved. Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

The GoGrid network is currently being investigated for intermittent network connectivity issues that impact my.gogrid.com, the GoGrid API, phone and case management access.  Customer infrastructure is not impacted.

Sunday, December 22, 2013

GoGrid Cloud Storage Issue Reported - EU-West1 2013-12-22 - Resolved


Update: Our Systems Engineers have addressed this issue.

Some customers have reported being unable to access data from Cloud Storage in EU-West Datacenter. An Emergency Maintenance is in progress to address this.

Data Center:
EU-West1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Tuesday, December 17, 2013

GoGrid Network Maintenance US-WEST - 2013-12-17

 

GoGrid Network Maintenance Window:
Tuesday, December 17, 2013 17:00 – 17:30 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, December 16, 2013

GoGrid Network Issue Reported - US-EAST 2013-12-16 - Resolved

Monday, December 16, 2013

Update: The Networking engineers have resolved the issue with packet loss.

Some customers have reported packet loss in the US-EAST Data Center. The GoGrid Network engineers have found the root cause and are working to address the issue.

Data Center:
US-EAST1

Inquiries:
Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com by opening a case, or by phone (1-877-946-4743 or +1-415-869-7444)

Friday, December 13, 2013

GoGrid Network Maintenance US-WEST - 2013-12-16 - Rescheduled

Update: This maintenance has been rescheduled.

GoGrid Network Maintenance Window:
Monday, December 16, 2013 17:00 – 17:30 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, December 12, 2013

GoGrid Network Maintenance US-East1 - Complete

GoGrid Network Maintenance Window:
Thursday, December 12, 2013 15:00 – 20:00 PST (UTC/GMT -8)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, December 10, 2013

GoGrid MyGSI Issue Reported - 2013-12-10

Tuesday, December 10, 2013 20:00 PST (UTC/GMT-8)

Customer Impact:
Some customers may not be able to deploy servers using MyGSI images.
We are currently working to resolve this.
Please open a case with support if you are experiencing any difficulties.

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com,  or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, December 4, 2013

GoGrid Generator Run - 2013-12-05

GoGrid Monthly Generator Run:
Thursday, December 5, 2013 18:00 - 23:00 PST (GMT -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-West1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Maintenance US-WEST - 2013-10-04

GoGrid Network Maintenance Window:
Wednesday, December 4, 20:00-22:00 PST (GMT-8)

Maintenance Details:
The DNS service used to resolve cloud storage shares will be undergoing maintenance.

Customer Impact:
We do not expect customers' cloud storage usage to be impacted. If you have any issues please contact GoGrid Support.

Data Center:
US-WEST

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, December 3, 2013

GoGrid Network Maintenance: US-WEST - 2013-12-03 and 2013-12-04

GoGrid Network Maintenance Window:
Tuesday, December 3 @ 17:00-17:30 PST (GMT-8) and Wednesday December 4 @ 17:00-17:30 PST (GMT-8)

Customer Impact:
No customer impact is expected.

Maintenance Details:
GoGrid will be performing a routine network maintenance.

Data Center:
US-WEST
Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, November 28, 2013

GoGrid Network Issue Reported - US-West 2013-11-28 - Resolved

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Issue Reported - US-West 2013-11-28

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Issue Reported - US-West - Resolved - 2013-11-28

Some customers have reported network issues in our US-West datacenter. Our Networking team is currently working to restore service as some customers are beginning to see their services back online.

Data Center:
US-West-1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Wednesday, November 27, 2013

GoGrid Network Issue Reported - EU-West - resolved - 2013-11-27

Some customers have reported network issues in our EU-West datacenter. Our networking team has resolved this issue and all systems should be back on line.

Data Center:
EU-West-1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Tuesday, November 19, 2013

GoGrid Network Maintenance US-West - Extended

GoGrid Network Maintenance Window:
Tuesday, November 19, 2013 17:00 – 20:00 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, November 18, 2013

GoGrid Precautionary Network Maintenance US-WEST – 2013-11-18

Maintenance Window:

Wednesday November 19th, 2013 17:00 - 19:00 PST (GMT-8)

Data Center:

US-West1

Customer Impact:

This notice is for advisory purposes only. Customers should not experience any issues.

Maintenance Details:

The GoGrid Networking Team is performing an upgrade to the US-West1 network infrastructure.

Inquiries:

If there are any questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 (International +1-415-869-7444) or by opening a case via the customer service portal at https://my.gogrid.com

Thursday, November 7, 2013

GoGrid Inbound Phone Service Offline - 2013-11-07 - Resolved

GoGrid is experiencing a temporary loss of inbound phone service.
If you are experiencing any issues, please log a case in your customer portal or chat.
Updates will be posted soon.

Wednesday, November 6, 2013

GoGrid Website Advisory - 2013-11-06 - Resolved

Wednesday, November 6, 2013 @ 01:00 - 01:20 PST (GMT-8)

Customer Impact:
Some customers are not able to reach www.gogrid.com. We are working to restore service to the website.

Inquiries:
For inquiries please contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444)

Monday, November 4, 2013

GoGrid Precautionary Network Maintenance US-WEST – 2013-11-05

Please review the following network maintenance details.


Maintenance Window:
Tuesday November 5th, 2013 17:00 - 18:00 PST (GMT-8)

Data Center:
US-West1

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West1 network infrastructure.

Inquiries:
If there are any questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 (International +1-415-869-7444) or by opening a case via the customer service portal at https://my.gogrid.com

Wednesday, October 30, 2013

GoGrid Cloud Storage Maintenance US-WEST - Completed

GoGrid Cloud Storage Maintenance Window:
Wednesday, October 30, 2013 01:30 – 11:15 PDT (UTC/GMT-7)

Customer Impact:

A subset of customers will experience interruption to Cloud Storage shares.

Data Center:

US-WEST1

Maintenance Details:

GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended II

GoGrid Emergency Maintenance Window - Extended II:
Wednesday, October 30, 2013 01:30 – 16:00 PDT (UTC/GMT-7)

Customer Impact:

A subset of customers will experience interruption to Cloud Storage shares.

Data Center:

US-WEST1

Maintenance Details:

GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended

GoGrid Emergency Maintenance Window - Extended:
Wednesday, October 30, 2013 01:30 – 08:00 PDT (UTC/GMT-7)

Customer Impact:

A subset of customers will experience interruption to Cloud Storage shares.

Data Center:

US-WEST1

Maintenance Details:

GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance

GoGrid Emergency Maintenance Window:
Wednesday, October 30, 2013 01:30 – 02:30 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, October 29, 2013

GoGrid Cloud Storage Emergency Maintenance - Completed

GoGrid Emergency Maintenance Window - Complete:
Tuesday, October 29, 2013 17:00 – 23:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.


Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended Update

GoGrid Extended Emergency Maintenance Window:
Tuesday, October 29, 2013 17:00 – 23:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended

GoGrid Extended Emergency Maintenance Window:
Tuesday, October 29, 2013 17:00 – 20:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - US-West 2013-10-29

GoGrid Emergency Maintenance Window:
Tuesday, October 29, 2013 17:00 – 18:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience a 15 minute interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience a 15 minute interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, October 28, 2013

GoGrid Inbound Phone Service Maintenance - 2013-10-29

Please review the following maintenance details.

Maintenance Window:
Tuesday October 29, 2013 06:30 - 08:00 PDT (GMT-7)

Customer Impact:
This notice is for advisory purposes only.

Maintenance Details:
The GoGrid Operations Team is performing an upgrade to the phone system infrastructure. If during the maintenance you experience any issues calling to GoGrid, please open a case or chat and a technical representative will be able to assist.

Friday, October 25, 2013

GoGrid Annual UPS Maintenance - 2013-10-27

GoGrid Annual UPS Maintenance:
Sunday, October 27, 2013 - Friday, November 1, 2013

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the EU-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, October 23, 2013

GoGrid Network Maintenance US-WEST - 2013-10-24

GoGrid Network Maintenance Window:
Thursday October 24, 21:00 - 22:00 PDT (GMT-7)

Customer Impact:
Customers affected by this maintenance have been notified. Customers will experience 5 minutes of downtime on their public interface as a result of this maintenance.

Maintenance Details:
The GoGrid Networking Team is upgrading the network infrastructure.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, October 22, 2013

GoGrid Network Maintenance US-West1 - 2013-10-24

GoGrid Network Maintenance Window:
Thursday, October 24, 2013 17:00 – 18:00 PDT (UTC/GMT-7)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Block Storage Emergency Maintenance - US-West 2013-10-23

GoGrid Emergency Maintenance Window:
Wednesday, October 23, 2013 17:00 – 21:00 PDT (UTC/GMT-7)

Customer Impact:
Customers may experience a 1-2 second interruption to Block Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a core service that is crucial to the performance and reliability of Block Storage in the US-West data center. Customers may experience a 1-2 second connection interruption to Block Storage shares.  If you require assistance with your Block Storage post maintenance, please contact GoGrid Support.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Issue Reported - Resolved - US-West - 2013-10-22

Some customers have reported network issues in our US-West datacenter. Our networking team has resolved this issue and all systems should be back on line.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Sunday, October 20, 2013

RESOLVED - GoGrid Systems Issue Reported - US-West 2013-10-20

GoGrid Network Issue Reported - US-West 2013-10-20 - RESOLVED

Some customers have reported having issues when attempting to reach Virtual Machines in our US-West datacenter. Our systems engineering team is aware and they are currently looking into it.  If you are experiencing this issue, please open a case with us for updates.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Thursday, October 17, 2013

GoGrid Generator Run - 2013-10-24

GoGrid Monthly Generator Run:
Thursday, October 24, 2013 18:00 - 23:00 PDT (GMT-7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, October 24, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Monday, October 7, 2013

GoGrid Annual UPS Maintenance – 2013-10-07

Please review the following information for scheduled maintenance details
GoGrid Annual UPS Maintenance:
Monday, October 7, 2013 08:00 - 17:00 PDT (GMT-7)
and
Tuesday, October 8, 2013 08:00 - 17:00 PDT (GMT-7)

Customer Impact: There should be no impact to the power in the facility and no down time is expected. This notice is for advisory purposes only

Data Center:
US-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled annual preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, October 3, 2013

GoGrid Network Maintenance US-West1 - Completed


Maintenance Window:
Thursday October 3, 2013 18:00 - 20:00 PDT (GMT-7)

Data Center:
US-West-1 

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 network infrastructure.

Inquiries:
Customers who have additional questions are requested to the contact GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

GoGrid Cloud Storage Maintenance US-WEST - Completed

GoGrid Cloud Storage Maintenance Window:
Thursday, October 3, 17:00-18:00 PDT (GMT-7)

Maintenance Details:
The GoGrid Cloud Storage cluster on which your data resides needs a critical update. Emergency maintenance has been declared to resolve the issue. We apologize for the short notification.

If you need assistance re-mounting your cloud storage please contact support.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Maintenance US-West1 - 2013-10-03



Please review the following network maintenance details.

Maintenance Window:
Thursday October 3, 2013 18:00 - 20:00 PDT (GMT-7)

Data Center:
US-West-1

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 network infrastructure.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

GoGrid Inbound Phone Service Offline - 2013-10-03 - RESOLVED

UPDATE: GoGrid Inbound phone service has been restored.

Some GoGrid customers have reported being unable to reach us by phone.  If you are experiencing this issue, please log a case in your customer portal or chat.  Additional updates to follow.

Wednesday, October 2, 2013

GoGrid Cloud Storage Maintenance US-WEST - 2013-10-03

GoGrid Cloud Storage Maintenance Window:
Thursday, October 3, 17:00-18:00 PDT (GMT-7)

Customer Impact:
Cloud Storage may be unavailable for approximately 15 minutes while services are restarted.

Maintenance Details:
The GoGrid Cloud Storage cluster on which your data resides needs a critical update. Emergency maintenance has been declared to resolve the issue. We apologize for the short notification.

If you need assistance re-mounting your cloud storage please contact support.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, September 26, 2013

GoGrid Inbound Phone Service Offline - 2013-09-26 - Resolved

UPDATE: GoGrid Inbound Phone Service has been restored.

GoGrid is experiencing a temporary loss of inbound phone service.  If you are experiencing any issues, please log a case in your customer portal or chat.  Updates will be posted soon.

GoGrid Generator Run - 2013-09-26

GoGrid Monthly Generator Run:
Thursday, September 26, 2013 18:00 - 23:59 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, September 26, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Six hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, September 25, 2013

GoGrid Network Maintenance US-WEST - 2013-09-30

GoGrid Network Maintenance Window:
Monday, September 30, 2013 18:00 – 19:00 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, September 21, 2013

GoGrid Network Maintenance US-WEST - 2013-09-23

GoGrid Network Maintenance Window:
Monday, September 23, 2013 20:00 – 22:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only. No impact and no down time is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-West1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 20, 2013

GoGrid Live Chat Maintenance - 2013-09-22

GoGrid Live Chat Maintenance:
Sunday, Sep 22, 2013  00:00 – 04:00 PDT (GMT-7)

Customer Impact:
During the above time frame, the Live Chat service may be intermittently unavailable for up to 1 hour in total. Customers are requested to use alternate methods, such as phone or case, to contact GoGrid Support during this time.

Maintenance Details:
The GoGrid Live Chat vendor is performance regular maintenance and upgrades to the chat system.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, September 18, 2013

GoGrid Block Storage Issue Reported - US-West 2013-09-18

*** Update @ 6:58AM ***
Issue with Block Storage in US-West Data Center is still occurring.  Our Systems engineers are actively addressing the issue. 


Some customers have reported being unable to access Block Storage in US-West. Our systems engineers are currently looking into this issue. If you are experiencing any issues connecting to Block Storage, please log a case to be notified or check here for further updates.

Data Center:
US-West

Inquiries:
Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 13, 2013

GoGrid Network Issue Reported - US-West 2013-09-13 Resolved

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).


Resolved @ 15:30 PDT - All networking services are now operating normally.  If you are still experiencing any issues, please contact the GoGrid Support Team.

Thursday, September 12, 2013

GoGrid Network Issue Reported - US-West 2013-09-12 - Resolved


Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Resolved @ 10:15 PDT - All networking services are now operating normally.  If you are still experiencing any issues, please contact the GoGrid Support Team.

GoGrid Network Maintenance US-East1 - 2013-09-16

GoGrid Network Maintenance Window:
Monday, September 16, 2013 10:00 – 12:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, September 5, 2013

GoGrid Network Maintenance US-WEST - 2013-09-12

GoGrid Network Maintenance Window:
Thursday, September 12, 2013 17:00 – 19:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.


Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a switch deployment in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, August 31, 2013

GoGrid Network Issue Resolved - US-West 2013-08-31

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Resolved @ 23:39 PDT - All networking services are now operating normally.  If you are still experiencing any issues, please contact the GoGrid Support Team.

GoGrid Network Issue Reported - US-West 2013-08-31


Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Thursday, August 29, 2013

GoGrid Network Issue Reported - US-West 2013-08-29 - Resolved

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

 

Resolved: @ 14:30 PDT – All networking services are now operating normally. If you are still experiencing any issues, please contact the GoGrid Support Team.

Thursday, August 22, 2013

GoGrid Generator Run - 2013-08-22

GoGrid Monthly Generator Run:
Thursday, August 22, 2013 18:00 - 23:59 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, August 22, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Six hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Friday, August 16, 2013

GoGrid Cloud Storage US-West - 2013-08-16

Some customers have reported latency in accessing cloud storage in US-West. Our systems engineers are looking into this issue. If you are experiencing any issues connecting to cloud storage, please log a case to be notified or check here for further updates.

Data Center:
US-West

Inquiries:
Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, August 1, 2013

GoGrid Emergency Network Maintenance - US-WEST - 2013-08-02

GoGrid Emergency Network Maintenance Window:
Friday, August 2nd, 2013 08:30 – 09:30 PDT (UTC/GMT -7)

Customer Impact:
We do not expect any impact to GoGrid customers

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a brief maintenance on core routers that is crucial for the integrity and security of your servers in US-West. This maintenance should have no customer impact and will be a permanent block at the border core level.

Inquiries:
Customers who have additional questions before, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Saturday, July 13, 2013

GoGrid Emergency Network Maintenance - US-WEST - 2013-07-13 - Completed

GoGrid Emergency Network Maintenance Window:
Saturday, July 13, 2013 18:00 - 18:30 PDT (UTC/GMT -7)

UPDATE:
Network maintenance is complete.  If you are experiencing any issues with Cloud Storage or CloudLink products, please open a case with GoGrid Support.

Data Center:
US-WEST1, US-EAST


Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, or by phone at (1-877-946-4743 or +1-415-869-7444).

Friday, July 12, 2013

GoGrid Emergency Network Maintenance - US-WEST - 2013-07-13

GoGrid Emergency Network Maintenance Window:
Saturday, July 13, 2013 18:00 - 18:30 PDT (UTC/GMT -7)

Customer Impact:
Within the 30 minute maintenance window, customers can expect a 5 minute loss of connectivity to Cloud Storage. Customers using SAMBA may need to re-establish the connection to Cloud Storage. Additional information can be found here:
https://wiki.gogrid.com/wiki/index.php/Cloud_Storage:SAMBA.

Within the 30 minute maintenance window, customers can expect a 10 second loss of connectivity to CloudLink (private connection between US-WEST1 and US-EAST1).

Please feel free to contact GoGrid Support if you require any assistance.

Data Center:
US-WEST1, US-EAST

Maintenance Details:
GoGrid engineers will be performing a maintenance on a core router that is crucial to the performance and reliability of Cloud Storage and CloudLink in US-West.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Monday, July 8, 2013

GoGrid Portal Issue Reported in EU-WEST - 2013-07-08 Resolved

UPDATE: The issue has been resolved, if you are still experiencing any issues please contact us.

Some customers are experiencing delays with cloud server management activities (adds, saves, deletes) in EU-WEST. We are looking into this issue however in the meantime if you are experiencing any problems please open a case.

Data Center:
EU-WEST1
 
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, July 3, 2013

GoGrid Cloud Storage US-West - 2013-07-03

Some customers have reported that cloud storage is inaccessible in US-West. Our systems engineers are looking into this issue. If you are experiencing any issues connecting to cloud storage, please log a case to be notified or check here for further updates.
Data Center:
US-West

Inquiries:
Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Maintenance EU-WEST - 2013-07-03

GoGrid Network Maintenance Window:
Tuesday, July 03, 2013 08:30 – 09:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
EU-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the EU-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, July 2, 2013

GoGrid Portal Emergency Maintenance - 2013-07-02

GoGrid Portal Maintenance Window:
Tuesday, July 2, 2013, 13:00 to 16:00 PDT (UTC/GMT -7)

Customer Impact:
Some customers may experience delays with cloud server management activities (adds, saves, deletes).

Data Center:
US-WEST1

Maintenance Details:
GoGrid Systems team is performing a routine maintenance on customer portal (my.gogrid.com) and GoGrid firewall service.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, July 1, 2013

GoGrid Network Maintenance EU-WEST - 2013-07-02

Update: The maintenance window has been extended to 10:30 PDT (UTC/GMT -7)
 
GoGrid Network Maintenance Window:
Tuesday, July 02, 2013 08:30 – 10:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
EU-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the EU-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, June 25, 2013

GoGrid Quarterly UPS Maintenance - 2013-06-25

GoGrid Quarterly UPS Maintenance:
Tuesday, June 25, 2013 - Wednesday, June 26, 2013

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.


Data Center:
US-EAST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-EAST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Monday, June 24, 2013

GoGrid Portal and Firewall Service Maintenance - 2013-06-24

GoGrid Firewall Maintenance Window: Monday, June 24, 2013, 11:00 to 14:30 PDT  (UTC/GMT -7)

Customer Impact:
Customers using GoGrid Firewall Service may experience brief interruption of 3 to 5 seconds in connectivity. Hardware firewall customers should not experience any issues. Some customers may experience delays with cloud server management activities (adds, saves, deletes).

Maintenance Details:
GoGrid Systems team is performing a routine maintenance on customer portal (my.gogrid.com) and GoGrid firewall service.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 20, 2013

GoGrid - Email to Case Issue Reported 2013-06-20 - Resolved

Some customers have reported bounced email when replying to the GoGrid helpdesk@gogrid.com alias.  The GoGrid Systems Team is currently investigating the issue.  This posting will be updated as more information is available.

If you need to reply immediately to an email query or otherwise need to contact us, please post comments directly into your case.  You may also contact us by phone at 1-877-946-4743 or +1-415-869-7444.

Resolved:  @09:37 PDT - The issue has been resolved.  Email to helpdesk@gogrid.com is being correctly posted to cases.

Wednesday, June 19, 2013

GoGrid Console Tool 06-19-2013 - Resolved

15:00 PDT
This issue has been resolved.
  If you are still experiencing issues using the console tool please call GoGrid Support.

Data Center: US-WEST1


Some customers have reported that they are unable to access their virtual machines via the console tool in the GoGrid portal.

The issue is currently being addressed. If you need to get status on a current case or open a new case please feel free to contact us by email or by phone @ (1-877-946-4743 or +1-415-869-7444)

Thursday, June 13, 2013

GoGrid Live Chat Issue - 2013-06-13 - Resolved


Thursday, June 13, 2013 - 07:12 PDT (-7 GMT)

This issue has been resolved.  If you are still experiencing issues using Live Chat please call GoGrid Support.