Monday, January 28, 2013

GoGrid Network Maintenance Notice – US-EAST - 2013-01-29

GoGrid Network Maintenance Window:
Wednesday, January 29, 2013 14:00 – 15:00 PST (GMT-8)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing regular maintenance on one of the redundant core routers in the US-EAST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, January 24, 2013

GoGrid CloudLink Precautionary Notice - 2013-01-25

GoGrid CloudLink Testing:
Friday, January 25, 2013 22:00 – 22:30 PST (GMT-8)

Customer Impact:
There should be no impact and no down time is expected.  However, some CloudLink customers may experience brief packet loss.

This notice is for advisory purposes only.

Data Center:
US-West1, US-East1

Maintenance Details:
GoGrid is coordinating with an upstream provider to perform a series of tests between US-West1 and US-East1. Immediately following the given window, GoGrid Support Team will be confirming resumption of normal activity along with any affected links.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, January 22, 2013

GoGrid Customer Portal Maintenance - 2013-01-22

GoGrid Customer Portal Maintenance:
Tuesday, January 22, 2013 08:30 - 09:30 PST (GMT-8)

Customer Impact:
Some customers may experience delays in cloud server management activities (adds, saves, deletes, reboots).

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our scheduled maintenance Tuesday, January 22, 2013 in our US-West1 data center. The expected time of completion for this maintenance is approximately 60 minutes.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Monday, January 21, 2013

GoGrid – Networking Issues Reported - 2012-01-21 - Resolved

Some customers have reported networking issues in our US-EAST1 data center. Currently, our Networking Team is investigating the issue. Please log a case to be notified or check here for further updates.

Data Center:
US-EAST1

Friday, January 18, 2013

GoGrid Case Management System Maintenance – 2013-01-19

Case Management System Maintenance Window:
Saturday, January 19, 2012 21:00 - 22:00 PST (GMT-8)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed. During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone

Tuesday, January 15, 2013

GoGrid Quarterly UPS Maintenance - 2013-01-22



GoGrid Quarterly UPS Maintenance:
Tuesday, January 22, 2013 08:00 - 17:00 PST (GMT-8)
Wednesday, January 23, 2013 08:00 - 17:00 PST (GMT-8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid UPS/Data Center Maintenance

UPS Maintenance
Tuesday, January 15, 2013 08:00 - 18:00 PST (- 8 GMT)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers: EU-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing scheduled UPS maintenance to ensure consistent, uninterrupted power backup in EU-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444). Sincerely, GoGrid Support Team Posted by Support at 8:49 PM

Sincerely,
GoGrid Support Team

Wednesday, January 9, 2013

GoGrid – Network Notice US-West1 –2013-01-09 - Resolved

The GoGrid Networking Team is currently investigating an unusually high amount of network traffic in the US-West1 data center. This is a precautionary notice and no services have been reported to be impacted at this time.

This posting will be updated as more information is available

 

Resolved: Traffic has subsided with no impact to GoGrid Services.

GoGrid Infrastructure Maintenance 2013-01-10

GoGrid Infrastructure Maintenance Window:
Thursday, January 10, 2013 09:30 - 14:30 PST (GMT -8)

Customer Impact:
GoGrid customer portal jobs in US-West will be delayed for up to two hours while we upgrade our infrastructure.  There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or Cloud Storage during this time.  The status blog will be updated upon maintenance completion - http://www.gogridstatus.com

Data Centers:
US-West-1

Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal  (https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444).

Thursday, January 3, 2013

GoGrid UPS/Data Center Maintenance



UPS Maintenance
Monday, January 7, 2013 07:00 - 18:00 PST (GMT-8)

Data Center Cleaning
Monday, January 7, 2013 08:00 - 17:00 PST (GMT-8)
Tuesday, January 8, 2013 08:00 - 17:00 PST (GMT-8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing scheduled UPS maintenance to ensure consistent, uninterrupted power backup in US-West1 data center.  Mainframe Environment technicians are performing scheduled data center cleaning in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,
GoGrid Support Team