Tuesday, April 23, 2013

GoGrid Portal Issues Reported - 2013-04-23 - Resolved

16:08 PDT Update - The portal my.gogrid.com is now back online.

14:27 PDT - Some customers have reported problems logging in to my.gogrid.com. We are investigating this issue and expect to have it resolved shortly.

Inquiries:
Customers who have additional queries are requested to contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444).

Monday, April 22, 2013

GoGrid Power Infrastructure Maintenance - 2013-04-23


GoGrid Power Infrastructure Maintenance:
Tuesday, April 23, 2013

Customer Impact:
This notice is for advisory purposes only. No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Engineers are performing switchboard maintenance in US-WEST1 data center.  This will require short power transfers to generators.  The generator mode period will be short and comparable to the normal monthly generator tests.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Friday, April 19, 2013

GoGrid Power Infrastructure Maintenance - 2013-04-21


GoGrid Power Infrastructure Maintenance:
Sunday, April 21, 2013 - Monday, April 22, 2013

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-EAST1

Maintenance Details:
GoGrid Engineers are performing switchboard maintenance in US-East1 data center.  This will require short power transfers to generators.  The generator mode period will be short and comparable to the normal monthly generator tests.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Sunday, April 14, 2013

Cloud Storage Inaccessible In US-West Data Center - RESOLVED

Some customers have reported that cloud storage is inaccessible in US-West. Our systems engineers are looking into this issue. If you are experiencing any issues connecting to cloud storage, please log a case to be notified or check here for further updates. Please log a case with Support if you were impacted.

Please advise support if you are still experiencing any issues connecting to cloud storage.

Thursday, April 11, 2013

GoGrid Power Infrastructure Maintenance - 2013-04-14

GoGrid Power Infrastructure Maintenance:
Sunday, April 14, 2013 - Saturday, April 20, 2013

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-East1

Maintenance Details:
GoGrid Engineers are performing switchboard maintenance in US-East1 data center.  This will require short power transfers to generators.  The generator mode period will be short and comparable to the normal monthly generator tests.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, April 9, 2013

GoGrid Emergency Network Maintenance – US-WEST - 2013-04-09

GoGrid Emergency Network Maintenance Window:
Tuesday, April 9, 2013 21:00 – 23:59 PDT (GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing emergency maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Generator Run - 2013-04-18

GoGrid Monthly Generator Run:
Thursday, April 18, 2013 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, April 18, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Monday, April 8, 2013

GoGrid – Networking Issues Reported in US-West1 - Resolved

We recently began to mitigate a DDoS attack. Some customer may have experienced high latency. Please log a case with GoGrid support if you were impacted.


Data Center:
US-West1

 

Friday, April 5, 2013

GoGrid Quarterly UPS Maintenance - 2013-04-08

GoGrid Quarterly UPS Maintenance:
Monday, April 8, 08:00 - 17:00 PDT (GMT -7)
Tuesday, April 9, 08:00 - 17:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, April 4, 2013

GoGrid Customer Portal Issues – 2013-04-04 – Resolved

Customers may experience slow responses from the my.gogrid.com portal and slow job request, such as add or delete server, at this time. Our Systems Operations team has already started applying steps to restore normal portal service to customers. This posting will be updated as more information is available

Please contact the GoGrid Support Center if you have any questions.

Resolved: @16:00 PDT All portal services are operating normally

Wednesday, April 3, 2013

GoGrid Data Center Maintenance

Data Center Cleaning
Thursday, April 11, 2013 08:00 - 17:00 PDT (GMT -7)
Friday, April 12, 2013 08:00 - 17:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
Mainframe Environment technicians are performing scheduled data center cleaning in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).