Friday, May 31, 2013

GoGrid Cloud Storage Maintenance - US-WEST - 2013-06-04

GoGrid Cloud Storage Maintenance Window:
Tuesday, June 4, 2013 17:00 - 19:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only.  Customers should not experience any issues; however, there is the possibility that customers may experience brief interruption of CIFS/Samba services.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a maintenance that is crucial to the performance and reliability of Cloud Storage in US-West. Cloud Storage in US-West will be online and available during this time.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Thursday, May 23, 2013

GoGrid Network Maintenance US-WEST - 2013-05-23

GoGrid Network Maintenance Window:
Thursday, May 23, 2013 17:30 – 19:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, May 22, 2013

GoGrid Network Maintenance US-WEST - 2013-05-22

GoGrid Network Maintenance Window:
Wednesday, May 22, 2013 17:30 – 19:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, May 15, 2013

GoGrid Portal Maintenance - 2013-05-15

GoGrid Systems team is performing a routine maintenance on customer portal (my.gogrid.com). Some customers may experience delays with cloud server management activities (adds, saves, deletes).

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Power Infrastructure Maintenance US-West - 2013-05-16

GoGrid Power Infrastructure Maintenance:
Thursday, May 16, 2013

Schedule:
08:00 - 12:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only. No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Engineers are performing power infrastructure maintenance in US-WEST1 data center as part of our continued effort to improve service efficiency.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, May 8, 2013

GoGrid Portal Maintenance - 2013-05-08

GoGrid Systems team is performing a routine maintenance on customer portal (my.gogrid.com). Some customers may experience delays with cloud server management activities (adds, saves, deletes).

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, May 7, 2013

GoGrid Portal Issues Reported - 2013-05-07 - Resolved

12:18 PDT - Resolved: The issue has been resolved if you are still experiencing any issues please call GoGrid Support.

11:00 PDT - Some customers have reported problems and/or slowness with the customer portal at my.gogrid.com. We are investigating this issue and expect to have it resolved shortly.

Inquiries:
Customers who have additional queries are requested to contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, May 1, 2013

GoGrid Inbound Phone Service Offline - 2013-05-01 - Resolved

UPDATE: GoGrid Inbound Phone Service has been restored.

Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Inbound Phone Service Offline - 2013-05-01

GoGrid is experiencing a temporary loss of inbound phone service.  If you are experiencing any issues, please log a case in your customer portal or chat.  Updates will be posted soon.