This issue has been resolved. If you are still experiencing issues using the console tool please call GoGrid Support.
Data Center: US-WEST1
Some customers have reported that they are unable to access their virtual machines via the console tool in the GoGrid portal.
The issue is currently being addressed. If you need to get status on a current case or open a new case please feel free to contact us by email or by phone @ (1-877-946-4743 or +1-415-869-7444)