Saturday, July 13, 2013

GoGrid Emergency Network Maintenance - US-WEST - 2013-07-13 - Completed

GoGrid Emergency Network Maintenance Window:
Saturday, July 13, 2013 18:00 - 18:30 PDT (UTC/GMT -7)

UPDATE:
Network maintenance is complete.  If you are experiencing any issues with Cloud Storage or CloudLink products, please open a case with GoGrid Support.

Data Center:
US-WEST1, US-EAST


Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, or by phone at (1-877-946-4743 or +1-415-869-7444).

Friday, July 12, 2013

GoGrid Emergency Network Maintenance - US-WEST - 2013-07-13

GoGrid Emergency Network Maintenance Window:
Saturday, July 13, 2013 18:00 - 18:30 PDT (UTC/GMT -7)

Customer Impact:
Within the 30 minute maintenance window, customers can expect a 5 minute loss of connectivity to Cloud Storage. Customers using SAMBA may need to re-establish the connection to Cloud Storage. Additional information can be found here:
https://wiki.gogrid.com/wiki/index.php/Cloud_Storage:SAMBA.

Within the 30 minute maintenance window, customers can expect a 10 second loss of connectivity to CloudLink (private connection between US-WEST1 and US-EAST1).

Please feel free to contact GoGrid Support if you require any assistance.

Data Center:
US-WEST1, US-EAST

Maintenance Details:
GoGrid engineers will be performing a maintenance on a core router that is crucial to the performance and reliability of Cloud Storage and CloudLink in US-West.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Monday, July 8, 2013

GoGrid Portal Issue Reported in EU-WEST - 2013-07-08 Resolved

UPDATE: The issue has been resolved, if you are still experiencing any issues please contact us.

Some customers are experiencing delays with cloud server management activities (adds, saves, deletes) in EU-WEST. We are looking into this issue however in the meantime if you are experiencing any problems please open a case.

Data Center:
EU-WEST1
 
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, July 3, 2013

GoGrid Cloud Storage US-West - 2013-07-03

Some customers have reported that cloud storage is inaccessible in US-West. Our systems engineers are looking into this issue. If you are experiencing any issues connecting to cloud storage, please log a case to be notified or check here for further updates.
Data Center:
US-West

Inquiries:
Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Maintenance EU-WEST - 2013-07-03

GoGrid Network Maintenance Window:
Tuesday, July 03, 2013 08:30 – 09:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
EU-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the EU-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, July 2, 2013

GoGrid Portal Emergency Maintenance - 2013-07-02

GoGrid Portal Maintenance Window:
Tuesday, July 2, 2013, 13:00 to 16:00 PDT (UTC/GMT -7)

Customer Impact:
Some customers may experience delays with cloud server management activities (adds, saves, deletes).

Data Center:
US-WEST1

Maintenance Details:
GoGrid Systems team is performing a routine maintenance on customer portal (my.gogrid.com) and GoGrid firewall service.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, July 1, 2013

GoGrid Network Maintenance EU-WEST - 2013-07-02

Update: The maintenance window has been extended to 10:30 PDT (UTC/GMT -7)
 
GoGrid Network Maintenance Window:
Tuesday, July 02, 2013 08:30 – 10:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
EU-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the EU-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)