Saturday, August 31, 2013

GoGrid Network Issue Resolved - US-West 2013-08-31

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Resolved @ 23:39 PDT - All networking services are now operating normally.  If you are still experiencing any issues, please contact the GoGrid Support Team.

GoGrid Network Issue Reported - US-West 2013-08-31


Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Thursday, August 29, 2013

GoGrid Network Issue Reported - US-West 2013-08-29 - Resolved

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

 

Resolved: @ 14:30 PDT – All networking services are now operating normally. If you are still experiencing any issues, please contact the GoGrid Support Team.

Thursday, August 22, 2013

GoGrid Generator Run - 2013-08-22

GoGrid Monthly Generator Run:
Thursday, August 22, 2013 18:00 - 23:59 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, August 22, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Six hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Friday, August 16, 2013

GoGrid Cloud Storage US-West - 2013-08-16

Some customers have reported latency in accessing cloud storage in US-West. Our systems engineers are looking into this issue. If you are experiencing any issues connecting to cloud storage, please log a case to be notified or check here for further updates.

Data Center:
US-West

Inquiries:
Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, August 1, 2013

GoGrid Emergency Network Maintenance - US-WEST - 2013-08-02

GoGrid Emergency Network Maintenance Window:
Friday, August 2nd, 2013 08:30 – 09:30 PDT (UTC/GMT -7)

Customer Impact:
We do not expect any impact to GoGrid customers

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a brief maintenance on core routers that is crucial for the integrity and security of your servers in US-West. This maintenance should have no customer impact and will be a permanent block at the border core level.

Inquiries:
Customers who have additional questions before, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).