Thursday, September 26, 2013

GoGrid Inbound Phone Service Offline - 2013-09-26 - Resolved

UPDATE: GoGrid Inbound Phone Service has been restored.

GoGrid is experiencing a temporary loss of inbound phone service.  If you are experiencing any issues, please log a case in your customer portal or chat.  Updates will be posted soon.

GoGrid Generator Run - 2013-09-26

GoGrid Monthly Generator Run:
Thursday, September 26, 2013 18:00 - 23:59 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, September 26, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Six hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, September 25, 2013

GoGrid Network Maintenance US-WEST - 2013-09-30

GoGrid Network Maintenance Window:
Monday, September 30, 2013 18:00 – 19:00 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, September 21, 2013

GoGrid Network Maintenance US-WEST - 2013-09-23

GoGrid Network Maintenance Window:
Monday, September 23, 2013 20:00 – 22:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only. No impact and no down time is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-West1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 20, 2013

GoGrid Live Chat Maintenance - 2013-09-22

GoGrid Live Chat Maintenance:
Sunday, Sep 22, 2013  00:00 – 04:00 PDT (GMT-7)

Customer Impact:
During the above time frame, the Live Chat service may be intermittently unavailable for up to 1 hour in total. Customers are requested to use alternate methods, such as phone or case, to contact GoGrid Support during this time.

Maintenance Details:
The GoGrid Live Chat vendor is performance regular maintenance and upgrades to the chat system.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, September 18, 2013

GoGrid Block Storage Issue Reported - US-West 2013-09-18

*** Update @ 6:58AM ***
Issue with Block Storage in US-West Data Center is still occurring.  Our Systems engineers are actively addressing the issue. 


Some customers have reported being unable to access Block Storage in US-West. Our systems engineers are currently looking into this issue. If you are experiencing any issues connecting to Block Storage, please log a case to be notified or check here for further updates.

Data Center:
US-West

Inquiries:
Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 13, 2013

GoGrid Network Issue Reported - US-West 2013-09-13 Resolved

Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).


Resolved @ 15:30 PDT - All networking services are now operating normally.  If you are still experiencing any issues, please contact the GoGrid Support Team.

Thursday, September 12, 2013

GoGrid Network Issue Reported - US-West 2013-09-12 - Resolved


Some customers have reported network issues in our US-West datacenter. Our networking team is looking into it.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Resolved @ 10:15 PDT - All networking services are now operating normally.  If you are still experiencing any issues, please contact the GoGrid Support Team.

GoGrid Network Maintenance US-East1 - 2013-09-16

GoGrid Network Maintenance Window:
Monday, September 16, 2013 10:00 – 12:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, September 5, 2013

GoGrid Network Maintenance US-WEST - 2013-09-12

GoGrid Network Maintenance Window:
Thursday, September 12, 2013 17:00 – 19:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.


Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a switch deployment in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)