Wednesday, October 30, 2013

GoGrid Cloud Storage Maintenance US-WEST - Completed

GoGrid Cloud Storage Maintenance Window:
Wednesday, October 30, 2013 01:30 – 11:15 PDT (UTC/GMT-7)

Customer Impact:

A subset of customers will experience interruption to Cloud Storage shares.

Data Center:

US-WEST1

Maintenance Details:

GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended II

GoGrid Emergency Maintenance Window - Extended II:
Wednesday, October 30, 2013 01:30 – 16:00 PDT (UTC/GMT-7)

Customer Impact:

A subset of customers will experience interruption to Cloud Storage shares.

Data Center:

US-WEST1

Maintenance Details:

GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended

GoGrid Emergency Maintenance Window - Extended:
Wednesday, October 30, 2013 01:30 – 08:00 PDT (UTC/GMT-7)

Customer Impact:

A subset of customers will experience interruption to Cloud Storage shares.

Data Center:

US-WEST1

Maintenance Details:

GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance

GoGrid Emergency Maintenance Window:
Wednesday, October 30, 2013 01:30 – 02:30 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, October 29, 2013

GoGrid Cloud Storage Emergency Maintenance - Completed

GoGrid Emergency Maintenance Window - Complete:
Tuesday, October 29, 2013 17:00 – 23:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.


Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended Update

GoGrid Extended Emergency Maintenance Window:
Tuesday, October 29, 2013 17:00 – 23:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - Extended

GoGrid Extended Emergency Maintenance Window:
Tuesday, October 29, 2013 17:00 – 20:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance - US-West 2013-10-29

GoGrid Emergency Maintenance Window:
Tuesday, October 29, 2013 17:00 – 18:00 PDT (UTC/GMT-7)

Customer Impact:
A subset of customers will experience a 15 minute interruption to Cloud Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage node that is crucial to the performance of Cloud Storage in the US-West1 data center.  During the maintenance period, customers on the affected Cloud Storage node may experience a 15 minute interruption to Cloud Storage shares. 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, October 28, 2013

GoGrid Inbound Phone Service Maintenance - 2013-10-29

Please review the following maintenance details.

Maintenance Window:
Tuesday October 29, 2013 06:30 - 08:00 PDT (GMT-7)

Customer Impact:
This notice is for advisory purposes only.

Maintenance Details:
The GoGrid Operations Team is performing an upgrade to the phone system infrastructure. If during the maintenance you experience any issues calling to GoGrid, please open a case or chat and a technical representative will be able to assist.

Friday, October 25, 2013

GoGrid Annual UPS Maintenance - 2013-10-27

GoGrid Annual UPS Maintenance:
Sunday, October 27, 2013 - Friday, November 1, 2013

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the EU-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, October 23, 2013

GoGrid Network Maintenance US-WEST - 2013-10-24

GoGrid Network Maintenance Window:
Thursday October 24, 21:00 - 22:00 PDT (GMT-7)

Customer Impact:
Customers affected by this maintenance have been notified. Customers will experience 5 minutes of downtime on their public interface as a result of this maintenance.

Maintenance Details:
The GoGrid Networking Team is upgrading the network infrastructure.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, October 22, 2013

GoGrid Network Maintenance US-West1 - 2013-10-24

GoGrid Network Maintenance Window:
Thursday, October 24, 2013 17:00 – 18:00 PDT (UTC/GMT-7)

Customer Impact:
This notice is for advisory purposes only.
No impact and no down time is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Block Storage Emergency Maintenance - US-West 2013-10-23

GoGrid Emergency Maintenance Window:
Wednesday, October 23, 2013 17:00 – 21:00 PDT (UTC/GMT-7)

Customer Impact:
Customers may experience a 1-2 second interruption to Block Storage shares.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a core service that is crucial to the performance and reliability of Block Storage in the US-West data center. Customers may experience a 1-2 second connection interruption to Block Storage shares.  If you require assistance with your Block Storage post maintenance, please contact GoGrid Support.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Issue Reported - Resolved - US-West - 2013-10-22

Some customers have reported network issues in our US-West datacenter. Our networking team has resolved this issue and all systems should be back on line.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Sunday, October 20, 2013

RESOLVED - GoGrid Systems Issue Reported - US-West 2013-10-20

GoGrid Network Issue Reported - US-West 2013-10-20 - RESOLVED

Some customers have reported having issues when attempting to reach Virtual Machines in our US-West datacenter. Our systems engineering team is aware and they are currently looking into it.  If you are experiencing this issue, please open a case with us for updates.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Thursday, October 17, 2013

GoGrid Generator Run - 2013-10-24

GoGrid Monthly Generator Run:
Thursday, October 24, 2013 18:00 - 23:00 PDT (GMT-7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, October 24, 2013 in our US-West1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Monday, October 7, 2013

GoGrid Annual UPS Maintenance – 2013-10-07

Please review the following information for scheduled maintenance details
GoGrid Annual UPS Maintenance:
Monday, October 7, 2013 08:00 - 17:00 PDT (GMT-7)
and
Tuesday, October 8, 2013 08:00 - 17:00 PDT (GMT-7)

Customer Impact: There should be no impact to the power in the facility and no down time is expected. This notice is for advisory purposes only

Data Center:
US-West1

Maintenance Details:
The GoGrid UPS vendor will be performing a scheduled annual preventive UPS maintenance in our US-West1 data center to continue to provide consistent, uninterrupted power to our customers.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, October 3, 2013

GoGrid Network Maintenance US-West1 - Completed


Maintenance Window:
Thursday October 3, 2013 18:00 - 20:00 PDT (GMT-7)

Data Center:
US-West-1 

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 network infrastructure.

Inquiries:
Customers who have additional questions are requested to the contact GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

GoGrid Cloud Storage Maintenance US-WEST - Completed

GoGrid Cloud Storage Maintenance Window:
Thursday, October 3, 17:00-18:00 PDT (GMT-7)

Maintenance Details:
The GoGrid Cloud Storage cluster on which your data resides needs a critical update. Emergency maintenance has been declared to resolve the issue. We apologize for the short notification.

If you need assistance re-mounting your cloud storage please contact support.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Maintenance US-West1 - 2013-10-03



Please review the following network maintenance details.

Maintenance Window:
Thursday October 3, 2013 18:00 - 20:00 PDT (GMT-7)

Data Center:
US-West-1

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 network infrastructure.

Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 ( International +1-415-869-7444 ) or via the customer service portal at https://my.gogrid.com

GoGrid Inbound Phone Service Offline - 2013-10-03 - RESOLVED

UPDATE: GoGrid Inbound phone service has been restored.

Some GoGrid customers have reported being unable to reach us by phone.  If you are experiencing this issue, please log a case in your customer portal or chat.  Additional updates to follow.

Wednesday, October 2, 2013

GoGrid Cloud Storage Maintenance US-WEST - 2013-10-03

GoGrid Cloud Storage Maintenance Window:
Thursday, October 3, 17:00-18:00 PDT (GMT-7)

Customer Impact:
Cloud Storage may be unavailable for approximately 15 minutes while services are restarted.

Maintenance Details:
The GoGrid Cloud Storage cluster on which your data resides needs a critical update. Emergency maintenance has been declared to resolve the issue. We apologize for the short notification.

If you need assistance re-mounting your cloud storage please contact support.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)