Tuesday, December 30, 2014

GoGrid Power Infrastructure Maintenance - US-West1 - COMPLETED


GoGrid Power Infrastructure Maintenance:
2015-01-09  22:00 PST (UTC-8)
to
2015-01-10  21:00 PST (UTC-8)

Customer Impact:
Power Infrastructure Maintenance is complete with no customer impact.

Data Center:
US-WEST1

Maintenance Details:
GoGrid’s power provider for US-WEST1 will be conducting planned maintenance.  US-WEST1 will operate on generator power with full UPS for a short time at the beginning and ending of the maintenance period. 

Inquiries:
Customers who have additional questions  before, during, or after the maintenance period are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743).

Wednesday, December 10, 2014

GoGrid Emergency Node Maintenance US WEST - 2015-01-24 Resolved

GoGrid Emergency Node Maintenance Window:
Saturday, Jan 24 2015 02:30 - 03:30 PST (UTC-8)

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case. 

Data Center:
EU-WEST1 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, December 9, 2014

GoGrid Monthly Generator Run - 2014-12-16

GoGrid Monthly Generator Run:
Tuesday, December 16 2014 18:00 - 23:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  The monthly generator run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Update:
Please note that the schedule has been changed.  The schedule listed above supersedes the original schedule. 

Wednesday, November 26, 2014

GoGrid Customer Portal Emergency Maintenance - 2014-11-26 - Resolved.

GoGrid Customer Portal Emergency Maintenance Window:
Wednesday, Nov 26, 2014 09:00 - 11:00 PST (UTC-8) 

Customer Impact:
During this period customers will be unable to use their GoGrid portal.

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, November 25, 2014

GoGrid Network Maintenance US-WEST - 2014-11-25

GoGrid Network Maintenance Window:
Tuesday, November 25, 2014 18:00 – 19:00 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, November 22, 2014

GoGrid Emergency Node Maintenance US WEST - 2014-11-22 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Saturday, Nov 22, 2014 21:30 - 22:15 PST (UTC-8) 

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-West


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, November 19, 2014

GoGrid Monthly Generator Run - 2014-11-20

GoGrid Monthly Generator Run:
Thursday, November 20 2014 18:00 - 23:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid - Facility Issue - RESOLVED

GoGrid Facility Issue:
Wednesday, November 19 2014 20:10 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
SFO8

Details: 
The SFO8 site was evacuated due to a fire alarm.  The fire department has provided the "all clear" to allow the site to be occupied.  The local team has isolated the issue to a faulty smoke detector.  The smoke detector will be replaced.  No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, October 17, 2014

GoGrid Network Emergent Maintenance Cloud Links between US-WEST and US-East - 2014-12-18

GoGrid Network Maintenance Window:
Thurday, December 12, 2014 03:00 – Ongoing PST (UTC-7)

Customer Impact:
Cloud link users with GoGrid.

Data Center:
US-WEST1 and US- East

Maintenance Details:
GoGrid engineers are performing network emergent maintenance for the cloud link between  the US-WEST1 data center and US-EAST data center. Please log a case to be notified or check here for further updates.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, October 10, 2014

GoGrid Annual UPS Maintenance - 2014-10-13

GoGrid Annual UPS Maintenance:
Monday, October 13 2014 - Tuesday, October 14 2014
08:00 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Emergency Node Maintenance US WEST - 2014-10-10 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Friday, October 10 2014 16:00 - 20:00 PDT (UTC-7)

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, September 23, 2014

GoGrid Network Maintenance US-EAST - 2014-09-25

GoGrid Network Maintenance Window:
Thursday, September 25, 2014 15:00 – 15:30 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 19, 2014

GoGrid Emergency Node Maintenance US WEST - 2014-09-19 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Friday, September 19, 2014 20:20 - 21:40 PDT (UTC-7)


Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case. 

Data Center:
US-WEST1


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, September 17, 2014

GoGrid Monthly Generator Run - 2014-09-18

GoGrid Monthly Generator Run:
Thursday, September 18, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, September 11, 2014

GoGrid Maintenance US-West- 2014-09-14

GoGrid Maintenance Window:
Sunday, September 14, 2014 9:00 – 11:00 PDT (UTC-7)

Customer Impact:
During the specified window customers may have issues viewing changes via the My.GoGrid.com portal and the GoGrid API tool will unavailable.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a maintenance on server that support My.GoGrid.com and the GoGrid API tool in the US-WEST1 data center in order to provide continued reliability. No impact to customers servers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, September 6, 2014

GoGrid Emergency Node Maintenance US WEST - 2014-09-05 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Friday, September 05, 2014 23:20 - 23:50 PDT (UTC-7)


Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state after the maintenance completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST1


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 5, 2014

GoGrid Emergency Node Maintenance US EAST - 2014-10-16

GoGrid Emergency Node Maintenance Window:
Thursday, Oct 16, 2014 07:20 PDT (UTC-7)
to
On going...


Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-East

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, September 4, 2014

GoGrid Emergency Node Maintenance - US WEST - September 04, 2014 *RESOLVED*

GoGrid Emergency Node Maintenance Window:
Sunday, September 4th, 2014 17:05 PDT – 20:10 PDT (UTC-7)

Customer Impact:
A subset of customers were affected, those customers can expect an RFO shortly detailing the event.

Data Center:
US-WEST

Maintenance Details:
GoGrid Engineers discovered an issue with a VM node in the US-WEST data center. The issue has been resolved this time.

Inquiries:
Affected customers who have additional questions after recieving the aformentioned RFO are requested to contact the GoGrid Support Center via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Emergency Node Maintenance - US East - Apr 16, 2015 --Resolved

GoGrid Emergency Node Maintenance Window:
Thu, Apr 16, 2014 00:13 - 07:30 PST (UTC-8)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 4 hours. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-East

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, August 20, 2014

GoGrid Monthly Generator Run - 2014-08-21

GoGrid Monthly Generator Run:
Thursday, August 21, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Maintenance US-EAST - 2014-08-25

GoGrid Network Maintenance Window:
Monday, August 25, 2014 14:00 – 16:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, August 4, 2014

GoGrid Emergency Node Maintenance - US WEST - August 03, 2014 *RESOLVED*

GoGrid Emergency Node Maintenance Window:
Sunday, August 3rd, 2014 18:30 PDT – 22:30 PDT (UTC-7)

Customer Impact:
A subset of customers were affected, those customers can expect an RFO shortly detailing the event.

Data Center:
US-WEST

Maintenance Details:
GoGrid Engineers discovered an issue with a VM node in the US-WEST data center. The issue has been resolved this time.

Inquiries:
Affected customers who have additional questions after recieving the aformentioned RFO are requested to contact the GoGrid Support Center via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

Sunday, August 3, 2014

GoGrid Emergency Node Maintenance - US WEST - August 03, 2014 *Extended*

GoGrid Emergency Node Maintenance *Extended*
Sunday, August 03, 2014 20:30 - 22:30 PDT (UTC-7)

Customer Impact:
Due to discovered hardware issues with the node this emergency maintenance has been extended.
Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the analysis and correction of this software issue there was discovered a hardware issue that needed correction.
During the maintenance period our engineering team will be working to correct all of these problems.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Emergency Node Maintenance - US WEST - August 03, 2014

GoGrid Emergency Node Maintenance
Sunday, August 03, 2014 18:30 - 20:30 PDT (UTC-7)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 15-30 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

ServePath Network Maintenance US-West 2014-08-03 -- Resolved

ServePath Network Maintenance
Sunday, August 3, 2014 @ 15:00 - 16:00 PDT (UTC-7)

Customer Impact:
Our network engineers will be performing a scheduled network maintenance from 15:00 - 16:00 PDT (UTC-7), which will interrupt public network connectivity for a subset of customers who have been notified. Customers can expect a 15 minute interruption in network connectivity during the maintenance window.

The engineers will be upgrading the network switch that supports these systems. The maintenance is crucial to maintaining the performance and reliability of the network. Your servers will not be impacted in any way other than temporary loss of public network connectivity.

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath/GoGrid Support Center at (1-866-321-7284 or +1-415-869-7000).

Thursday, July 31, 2014

GoGrid Emergency Node Maintenance US-WEST - 2014-07-31

GoGrid Emergency Node Maintenance Window
Thursday, July 31, 2014 21:00 - 23:00 PDT (UTC-7)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the hardware on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Phone System 2014-7-31 RESOLVED

We are currently experiencing an outage with our phone system. At this time, we are not able to receive any inbound calls. If you are need of assistance, please log a case.

GoGrid Team

Friday, July 25, 2014

GoGrid Network Maintenance US-EAST - 2014-07-28

GoGrid Network Maintenance Window:
Monday, July 28th, 2014 15:00 – 16:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, July 22, 2014

GoGrid Emergency Node Maintenance US-WEST - 2014-07-22


GoGrid Emergency Node Maintenance Window
Tuesday, July 22, 2014 21:00 - 23:59 PDT (UTC-7)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 60 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the hardware on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)



Sunday, July 20, 2014

GoGrid Emergency UPS Maintenance - US-WEST1

GoGrid UPS Maintenance:
Sunday, July 20th, 2014 22:00 - Monday, July 21st, 2014 17:00 PDT (UTC -7) 

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing UPS maintenance in our US-WEST1 data center.  UPS maintenance is required to ensure consistent, uninterrupted power backup in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, July 17, 2014

GoGrid - DLB Emergency Maintenance EU-WEST - 2014-07-17 - RESOLVED

GoGrid DLB Maintenance Window:
Thursday, July 17th, 2014 8:15 PDT – 9:15 PDT (UTC-7)

Customer Impact:
A subset of AMS DLB customers are affected

Data Center:
EU-WEST

Maintenance Details:
GoGrid Engineers have discovered that the Dynamic Load Balancer in the AMS data center is in a degraded state. They are currently working on resolving this issue.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

Friday, July 11, 2014

GoGrid Quarterly UPS Maintenance - 2014-07-14

GoGrid Quarterly UPS Maintenance:
Monday, July 14, 2014 - Tuesday, July 15, 2014
08:00 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, July 10, 2014

GoGrid UPS Maintenance - 2014-07-16

GoGrid UPS Maintenance:
Wednesday, July 16th, 2014 07:00 - 18:00 PDT (UTC -7) 

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing UPS maintenance in our US-WEST1 data center.  UPS maintenance is required to ensure consistent, uninterrupted power backup in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, July 3, 2014

GoGrid Block Storage Maintenance US-WEST - 2014-07-05

GoGrid Block Storage Maintenance Window:
Saturday, July 5th, 2014 08:00 – 08:30 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing Block Storage maintenance in the US-WEST1 data center in order to provide continued service reliability.  No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, June 27, 2014

GoGrid Dynamic Load Balancer Maintenance US-EAST - 2014-06-29

GoGrid Dynamic Load Balancer Maintenance Window:
Sunday, June 29, 2014 9:30 – 12:30 PDT (UTC-7)
Sunday, June 29, 2014 12:30 - 15:30 EDT

Customer Impact:
Customers can expect a 30 to 60 minute interruption in viewing or modifying Dynamic Load Balancer settings in US-East-1.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a core service that is crucial to the performance and reliability of the Dynamic Load Balancer product. The Dynamic Load Balancer service will not be impacted in any way, other than the ability to view or modify settings.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 26, 2014

GoGrid Network Maintenance US-EAST - 2014-06-26

GoGrid Network Maintenance Window:
Thursday, June 26, 2014 14:00 – 15:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.
Adding or editing the DLB with be disabled during this time in the Portal and API.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. The DLB will be disabled in the portal and API. You will not be able to add or edit during this time. Your DLB Services will not be impacted during the maintenance.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, June 23, 2014

GoGrid Dynamic Load Balancer Maintenance US-East-1 - 2014-06-23 - Completed

GoGrid Dynamic Load Balancer Maintenance Window:
Monday, June 23rd, 2014 10:45– 12:00 PDT (UTC-7)

Customer Impact:
No impact is expected to customer's load balanced traffic.

Data Center:
US-East-1

Maintenance Details:
GoGrid engineers will be performing maintenance in the US-East-1 data center on the Dynamic Load Balancer support systems. No impact to customer's Dynamic Load Balancers is expected.  During the maintenance, customers will not be able to add, delete or modify existing Dynamic Load Balancers.  Expected duration of the maintenance is up to 15 minutes.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, June 20, 2014

GoGrid Network Maintenance EU-WEST - 2014-06-24

GoGrid Network Maintenance Window:
Tuesday, June 24th, 2014 11:30 – 12:00 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
EU-WEST

Maintenance Details:
GoGrid engineers will be performing network maintenance in the EU-WEST data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, June 17, 2014

GoGrid Network Maintenance - EU-WEST - 2014-06-17

GoGrid Network Maintenance Window:
Tuesday, June 17, 2014 14:00 – 15:00 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing network configuration maintenance in the EU-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, June 16, 2014

Debugging for replication link on ggcs in AMS, 6/18/2014 9:00 AM - 6/18/2014 11:00 AM (PST/PDT)


Datacenters Impacted: EU-West-1 (AMS)
Scheduled Start (PST/PDT): 6/18/2014 9:00 AM
Scheduled End (PST/PDT): 6/18/2014 11:00 AM

Sunday, June 15, 2014

GoGrid Cloud Server Maintenance

GoGrid Cloud Server Maintenance Window:
Monday, June 16, 09:30am-12:00pm PST (GMT-7)

Maintenance Details:
The DNS service used to resolve cloud storage shares will be undergoing maintenance.

Customer Impact: Customer may experience a brief (up to 60 seconds) interruption in connecting to cloud storage. If you have any issues please contact GoGrid Support.

Data Center: US-East Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 12, 2014

GoGrid CloudLink Network Maintenance - 2014-06-12

GoGrid Network Maintenance Window:
Thursday, June 12, 2014 17:00 – 18:00 PDT (UTC-7)

Customer Impact:
Customer may experience a brief (up to 30 seconds) interruption in private CloudLink traffic in between the US-WEST1 and US-EAST1 data centers.

Data Center(s):
US-EAST1
US-WEST1

Maintenance Details:
GoGrid Network engineers are performing regular network maintenance to ensure continued stability and performance of the CloudLink product.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, June 6, 2014

Emergency Node Maintenance /6/9/2014 @ 11:15 PM PDT -- Resovled

An emergency node maintenance has been scheduled for 11:15 PM PST. Notices were sent to affected customers. We apologize for the inconvenience.

If you're not sure if you're affected by this maintenance, or have further questions, please contact Support.

UPDATE: The node is back up. A few cloud servers are having post maintenance issues. If you have concerns or questions, please contact support. Thank you.

Wednesday, June 4, 2014

GoGrid Monthly Generator Run - 2014-06-12

GoGrid Monthly Generator Run:
Thursday, June 12, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, June 3, 2014

GoGrid - Cloud Storage Issue US-WEST - 2014-06-3 - Resolved

Data Center Affected: 
US-WEST-1

Details:
Some customers may be experiencing some issues accessing their cloud storage. If you are experiencing problems connecting or having slow performance issues, we encourage you to create a case. Our team is currently investigating.

Time Reported:
2014-06-3 @ 05:36 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, May 27, 2014

GoGrid Network Maintenance US-EAST - 2014-05-29

GoGrid Network Maintenance Window:
Thursday, May 29, 2014 14:00 – 19:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Emergency Maintenance 2015-05-27 -- Resolved

Data Center Affected:
US-WEST-1

Details:
Some users have reported an issue with our GoGrid network. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, May 23, 2014

GoGrid - Network/Cloud Storage Issue US-WEST - 2014-05-23 - Resolved.

Data Center Affected:
US-WEST-1

Details:
A network issue affecting some customers ability to access Cloud Storage has been discovered.  Our Networking Team is currently investigating.

Time Reported:
2014-05-23 @ 12:30 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, May 22, 2014

Emergency GoGrid Cloud Storage Maintenance EU-WEST - 2014-05-22 - Completed

GoGrid Cloud Storage Maintenance Window:
Wednesday, May 22, 2014 10:00 - 14:00 PDT (UTC-7)

Customer Impact:
Cloud Storage will be unavailable for approximately 2 hours while maintenance is performed.  Not all storage clusters are affected.  Affected customers have been sent a notification email or have had a case opened. Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage cluster in the EU-WEST1 data center in order to provide continued reliability.  Not all storage clusters are affected.  Affected customers have been sent a notification email or have had a case opened.  Cloud Storage will be unavailable for approximately 2 hours while services are restarted.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, May 14, 2014

GoGrid Network Maintenance - US-EAST - 2014-05-14

GoGrid Network Maintenance Window:
Wednesday, May 14, 2014 20:00 – 21:00 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-EAST

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, May 8, 2014

GoGrid - Network Issue Reported - 2014-5-10-Resolved

Data Center Affected:
US-WEST1,US-EAST1 and EU-WEST

Details:
Some customers have reported networking issues in our US-WEST1,US-EAST1 and EU-WEST data center. Currently, our Networking Team is investigating the issue. Some customers maybe affected on the private network.

Time Reported:
2014-05-10 @ 05:00 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, May 7, 2014

GoGrid Network Maintenance US-EAST - 2014-05-08

GoGrid Network Maintenance Window:
Thursday, May 8, 2014 10:00 – 13:00 PDT (UTC-7) 

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, May 6, 2014

GoGrid Network Maintenance US-EAST - 2014-05-08

GoGrid Network Maintenance Window:
Thursday, May 8, 2014 14:30 – 19:00 PDT (UTC-7) 

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Monthly Generator Run - 2014-05-08

GoGrid Monthly Generator Run:
Thursday, May 08, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, May 1, 2014

GoGrid - Network Issue Reported - 2014-05-01 - Resolved

Update:
The issue with network connectivity has now been resolved.

Data Center Affected:
US-WEST1

Details:
Some customers have reported network issues in our US-WEST1 data center. Currently, our Networking Team is investigating the issue.

Time Reported:
2014-05-01 @ 11:50 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, April 29, 2014

GoGrid Network Maintenance - US-EAST - 2014-05-01 - Postponed

GoGrid Network Maintenance Window:
Thursday, May 1, 2014 16:00 – 22:00 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-EAST-1

Maintenance Details:
GoGrid engineers will be performing network configuration maintenance in the US-EAST-1 data center in order to provide continued network reliability.  No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, April 26, 2014

GoGrid Network Maintenance - US-WEST - 2014-04-29

GoGrid Network Maintenance Window:
Tuesday, April 29, 2014 17:00 – 18:00 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, April 14, 2014

GoGrid API Maintenance - US-WEST - 2014-04-15 - Postponed

Update: The following maintenance has been postponed to a later date. We apologize for the inconvenience.

GoGrid API Maintenance Window:
Tuesday, April 15th, 2014 11:00 – 12:00 PDT (UTC-7)

Customer Impact:
API calls to api.gogrid.com will timeout during the maintenance window.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing API configuration maintenance in the US-WEST1 data center. API calls during the maintenance window will time-out. Total expected downtime is 20 minutes.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, April 11, 2014

GoGrid - Block Storage Issue Reported 05-07-2014

Some customers have reported an issue with Block Storage in our US-West1 data center.  Our Engineering team is currently working to correct the issue.  Please log a case to be notified or check here for further updates.

Data Center:
US-WEST1

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, April 10, 2014

GoGrid Monthly Generator Run - 2014-04-10

GoGrid Monthly Generator Run:
Thursday, April 10, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Friday, March 28, 2014

GoGrid DNS issue reported.

Some customers have reported issues with using our DNS servers.  Our engineering team is investigating the issue.

Data Center:
US-WEST1

Inquiries:Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, March 26, 2014

GoGrid Network Maintenance - US-WEST - 2014-03-27

GoGrid Network Maintenance Window:
Thursday, March 27th, 2014 17:30 – 18:30 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Maintenance US-EAST - 2014-03-27

GoGrid Network Maintenance Window:
Thursday, March 27th, 2014 20:00 – 21:00 PDT (UTC-7) 

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, March 20, 2014

GoGrid Network Maintenance US-EAST - 2014-03-24

GoGrid Network Maintenance Window:
Monday, March 24th, 2014 10:30 – 11:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, March 19, 2014

GoGrid Network Maintenance US-EAST - 2014-03-20

GoGrid Network Maintenance Window:
Thursday, March 20th, 2014 14:30 – 15:30 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, March 15, 2014

GoGrid Cloud Storage Maintenance EU-WEST - 2014-03-19

GoGrid Cloud Storage Maintenance Window:
Wednesday, March 19, 2014 11:00 - 13:00 PDT (UTC-7)

Customer Impact:
Cloud Storage will be unavailable for approximately 15-30 minutes while services are restarted.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on the Cloud Storage cluster in the EU-WEST1 data center in order to provide continued network reliability.  Cloud Storage will be unavailable for approximately 15-30 minutes while services are restarted.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, March 14, 2014

GoGrid Network Maintenance - US-WEST - 2014-03-17

GoGrid Network Maintenance Window:
Monday, March 17th, 2014 17:00 – 18:00 PST (GMT-8)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Emergency GoGrid System Maintenance -Thursday, March 13 PST

Maintenance Window:
Thursday, March 13, 2014 22:00 - Friday, March 14 11:30 PST

Customer Impact:
Servers on the affected node will be rebooted during the emergency maintenance. Email notifications have been sent to the affected customers.

Maintenance Details:
GoGrid has discovered a problem with the hardware you are hosted on. In order to resolve the issue and to avoid further instability, we will need to reboot the node.

=== IMPORTANT ===
In order for GoGrid to perform this maintenance, please take a moment to update the "Password" section of the https://my.gogrid.com portal (in the "Support" tab) with the current username and password for each affected system listed. If no valid credentials are provided then GoGrid staff will be unable to gracefully shutdown your system.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-9-GOGRID (877-946-4743). You may also reply to the email notification you received. We apologize for the short notice.

Emergency GoGrid System Maintenance-Thursday, March 14 PST - Resolved

Maintenance Window:
Friday, March 14, 2014 2:00 - 4:30 PST ( The problem has been resolved by 3:55 2014-03-14 3:55 PST)

Customer Impact:
Servers on the affected node will be rebooted during the emergency maintenance. Email notifications have been sent to the affected customers.

Maintenance Details:
GoGrid has discovered a problem with the hardware you are hosted on. In order to resolve the issue and to avoid further instability, we will need to reboot the node.

=== IMPORTANT ===
In order for GoGrid to perform this maintenance, please take a moment to update the "Password" section of the https://my.gogrid.com portal (in the "Support" tab) with the current username and password for each affected system listed. If no valid credentials are provided then GoGrid staff will be unable to gracefully shutdown your system.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-9-GOGRID (877-946-4743). You may also reply to the email notification you received. We apologize for the short notice.

Wednesday, March 12, 2014

GoGrid Network Maintenance - US-EAST - 2014-03-13

GoGrid Network Maintenance Window:
Thursday, March 13th, 2014 15:00 – 19:00 PDT (GMT-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, March 10, 2014

GoGrid Network Maintenance - US-EAST - 2014-03-10 - Completed.

GoGrid Network Maintenance Window:
Monday, March 10th, 2014 20:00 –
Tuesday, March 11th, 2014 12:30 PST (UTC/GMT-8)

Customer Impact:
No impact to customers is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, March 3, 2014

GoGrid Monthly Generator Run - 2014-03-20

GoGrid Monthly Generator Run:
Thursday, March 20, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Sunday, March 2, 2014

365 Main, San Francisco - On Generator - Resolved.


At this time the US-WEST1 data center is back on utility power.  We thank you for your patience during this event.

Data Center:
US-WEST1
  
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)


Saturday, March 1, 2014

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 5:44PM PST 03/01/2014

The following is a message from Digital Realty - West:


As an update to the Utility Event, the systematic transfer to utility is on-going. The site remains stable on generators and fuel deliveries have been scheduled for this evening and tomorrow morning. We will continue to provide updates as they become available.

Thank you,
Digital Realty Operations Teams

GoGrid Network Maintenance US-WEST1- 2014-03-04

GoGrid Network Maintenance Window:
Tuesday, March 4, 2014 17:00 – 19:00 PST (UTC/GMT-8)

Customer Impact:
No customer impact is expected.
This is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing standard network maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 7:11PM PST 03/01/2014

The following is a message from Digital Realty - West:



We are actively working to transition each HiTech unit to utility power while maintaining redundancy. Further updates will be provided as we work to successfully restore all units back normal operations. 

Your continued cooperation and patience is greatly appreciated. 


Thank you, 


Digital Realty Operations Teams