Friday, January 31, 2014

GoGrid Data Center Maintenance

Data Center Cleaning
Monday, February 3, 2014 08:00 - 17:00 PST (GMT -8)
Tuesday, February 4, 2014 08:00 - 17:00 PST (GMT -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
Mainframe Environment technicians are performing scheduled data center cleaning in the US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Wednesday, January 29, 2014

GoGrid Network Maintenance US-WEST - 2014-01-30

GoGrid Network Maintenance Window:
Thursday, January 30, 2014 21:00 – 22:00 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Utility Power Outage - Resolved

Wednesday, January 29, 2014 06:50 PST (GMT -8) until further notice.

Customer Impact:
No Impact to Critical Load. This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:

This morning, at approximately 6:50 AM PST, the site experienced a utility power outage. All systems operated as designed and the site is currently being supported via generator power.
The local engineering team is working with the local utility provider to understand the cause of the outage and expected duration. Further updates to be provided as more information is available.

Tuesday, January 28, 2014

GoGrid Network Maintenance US-WEST - 2014-01-30

GoGrid Network Maintenance Window:
Thursday, January 30, 2014 17:00 – 17:30 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, January 24, 2014

GoGrid UPS Maintenance - 2014-01-24 - Completed:

GoGrid Maintenance - Completed:

Monday, January 24th, 2014 12:00 - 17:00 PST (GMT-8)

Customer Impact:

This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:

US-WEST1

Maintenance Details:

GoGrid Infrastructure Engineers are performing UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST1 data center.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, January 21, 2014

GoGrid Network Maintenance EU-WEST - 2014-01-22

GoGrid Network Maintenance Window:
Wednesday, January 22, 2014 10:00 – 13:30 PST (UTC/GMT -8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
EU-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the EU-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, January 20, 2014

GoGrid Website Advisory - 2014-01-20 - Resolved


Customer Impact:
We've received reports that some customers are not able to reach www.gogrid.com. We are currently working to restore access to the website.

Inquiries:
For inquiries please contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, January 15, 2014

GoGrid Network Issue Reported - US-West -- Resolved

Some customers are experiencing network packet loss/latency in the US-West data center. Our Networking team is working to restore service.

Customers who have additional questions on the current issue are requested to contact the GoGrid Support Center by phone at (1-877-946-4743 or +1-415-869-7444).

Monday, January 6, 2014

GoGrid Quarterly UPS Maintenance - 2014-01-06 - Completed


GoGrid Quarterly UPS Maintenance - Completed:
Monday, January 6th, 2014 - Tuesday, January 7th, 2014

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Load Balancing Issue - US-EAST 2014-01-06 - Resolved


Some customers have reported having issues with Load Balancing in US-EAST datacenter. Our systems engineering team is aware and they are currently looking into it.  If you are experiencing this issue, please open a case with us for updates.

Data Center:

US-EAST

Inquiries:

Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

Friday, January 3, 2014

GoGrid Network Maintenance US-EAST - 2014-01-06

GoGrid Network Maintenance Window:
Monday, January 6, 2014 14:30 – 16:30 PST (UTC/GMT -8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)