Friday, February 28, 2014

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 4:35PM PST

The following is a message from Digital Realty - West:


In the course of the transition to utility, we encountered an issue.
The transfer has been placed on hold until resolved.
We are being methodical in our approach to ensure and maintain redundancy.
The site remains stable on generators.
Fuel tanks are being checked frequently and trucks remain on alert for delivery if needed.
An update will be provided when we resume the transition process.

Thank you,

Digital Realty Operations Teams

365 Main, San Francisco - On Generators, Loss of Redundancy


The facility is experiencing utility service issues. By design, the site is currently being supported by the generators. 

Teams are investigating the issue and further details will be provided as soon as it becomes available.


Thank you,
Digital Operations Teams

Monday, February 24, 2014

GoGrid Network Maintenance US-WEST1- 2014-02-26

GoGrid Network Maintenance Window:
Wednesday, February 26, 2014 17:30 – 18:00 PST (UTC/GMT-8)

Customer Impact:
No customer impact is expected.
This is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing standard network maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, February 22, 2014

GoGrid Network Maintenance US-EAST - 2014-02-25

GoGrid Network Maintenance Window:
Tuesday, February 25, 2014 15:00 – 16:00 PST (UTC/GMT-8)

Customer Impact:
Minimal impact expected.  Customers may experience a 1 second delay in network communications during this maintenance window.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid - Network Issue Reported - Resolved

Some customers have reported networking disconnection issues in our US-WEST1 data center. Currently, our Networking Team is investigating the issue.

Data Center:
US-WEST1
  
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, February 20, 2014

GoGrid Generator Run - 2014-02-20

GoGrid Monthly Generator Run:
Thursday, February 20, 2014 18:00 - 23:00 PST (GMT -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-West1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Block Storage Maintenance - 2014-02-20

GoGrid Block Storage Maintenance Window:
Thursday, February , 2014-02-20 @ 09:30 – 11:30 PDT (UTC/GMT-8)

Customer Impact:
No customer impact is expected.
This is for notification purposes only.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a core service that is crucial to the performance and expansion of Block Storage in the US-West data center. No downtime to customers block storage devices is expected during this maintenance.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 18, 2014

GoGrid Standard Network Maintenance - 2014-02-25

GoGrid Network Maintenance Window:
Tuesday, February 25th, 2014 @ 15:00 – 16:00 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Standard Network Maintenance - 2014-02-18 - Postponed

Update: The maintenance has been postponed to a later date. We apologize for the inconvenience.

GoGrid Network Maintenance Window:
Tuesday, February 18th, 2014 @ 15:00 – 16:00 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, February 17, 2014

Standard network maintenance for US-WEST, Feb 19th 2014 17:30 - 18:00 PST (09:30 - 10:00 GMT)

Maintenance Window:
Scheduled Start (PST) 2/19/2014 5:30 PM
Scheduled End (PST) 2/19/2014 6:00 PM

Customer Impact:
Minimal impact expected during this maintenance window.
Customers using NS1 as their primary DNS server may see 5 to 10 second delays in domain lookups during this maintenance window.

Maintenance Details:
We will be performing maintenance on our DNS servers.

Sunday, February 16, 2014

DNS Maintenance Wednesday, Feb 19th 2014 17:30 - 18:00 PST (09:30 - 10:00 GMT)

Maintenance Window:
 Wednesday, Feb 19th 2014 17:30 - 18:00 PST
 Wednesday, Feb 19th 2014 09:30 - 10:00 GMT

Customer Impact:
Minimal impact expected during this maintenance window.
Customers using NS1 as their primary DNS server may see 5 to 10 second delays in domain lookups during this maintenance window. 

Maintenance Details:
We will be performing maintenance on our DNS servers.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at + 1- 877-9-GOGRID (1-877-946-4743) or 1-415-869-7444, Ext. 2, or open a case on-line at https://my.GoGrid.com.

F5 Maintenance Feb 18th, 2014 16:00 PST - 18:00 PST

Maintenance Window: Tuesday, Feb, 18th 2014 16:00 - 18:00 PST
Tuesday, Feb, 18th 2014 08:00 - 10:00 GMT

Customer Impact: No customer impact is expected. *ADVISORY ONLY*

Maintenance Details: F5 Load Balancers will be updated during this maintenance cycle. We will be applying the recommended updates.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at + 1- 877-9-GOGRID (1-877-946-4743) or 1-415-869-7444, Ext. 2, or open a case on-line at https://my.GoGrid.com.

Wednesday, February 12, 2014

GoGrid Network Issue Reported - US-WEST 2014-02-12 - **RESOLVED**

Wednesday, February 12, 2014

Resolved

GoGrid experienced a DDoS attack that affected some of our customers. This DDoS was mitigated at 8:15 am PST. If you are still experiencing any issues with your server. Please contact GoGrid or open a case from the portal.


Some customers have reported packet loss in the US-WEST Data Center. The GoGrid Network engineers have found the root cause and are working to address the issue.

Data Center:

US-WEST1

Inquiries:

Customers who have additional questions please contact the GoGrid Support Center via the portal my.gogrid.com by opening a case, or by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 4, 2014

GoGrid Portal - Job Processing Delays - Resolved


Our Software team has resolved the issue with customers deploying, restarting, and/or saving servers within the GoGrid Portal.

Customers who have additional questions on the current issue are requested to contact the GoGrid Support Center by phone at (1-877-946-4743 or +1-415-869-7444).

GoGrid Portal - Job Processing Delays


Some customers are experiencing issues deploying, restarting, and/or saving servers within the GoGrid Portal.
Our Software team is working on this issue and hopes to have it resolved shortly.
Check back here for updates on this issue.


Customers who have additional questions on the current issue are requested to contact the GoGrid Support Center by phone at (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Maintenance US-WEST - 2014-02-04 - Completed

GoGrid Network Maintenance Window:
Tuesday, February 4, 2014 17:00 – 21:00 PST (UTC/GMT-8)

Customer Impact:
This notice is for advisory purposes only.
No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)