Friday, March 28, 2014

GoGrid DNS issue reported.

Some customers have reported issues with using our DNS servers.  Our engineering team is investigating the issue.

Data Center:
US-WEST1

Inquiries:Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, March 26, 2014

GoGrid Network Maintenance - US-WEST - 2014-03-27

GoGrid Network Maintenance Window:
Thursday, March 27th, 2014 17:30 – 18:30 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Maintenance US-EAST - 2014-03-27

GoGrid Network Maintenance Window:
Thursday, March 27th, 2014 20:00 – 21:00 PDT (UTC-7) 

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, March 20, 2014

GoGrid Network Maintenance US-EAST - 2014-03-24

GoGrid Network Maintenance Window:
Monday, March 24th, 2014 10:30 – 11:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, March 19, 2014

GoGrid Network Maintenance US-EAST - 2014-03-20

GoGrid Network Maintenance Window:
Thursday, March 20th, 2014 14:30 – 15:30 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, March 15, 2014

GoGrid Cloud Storage Maintenance EU-WEST - 2014-03-19

GoGrid Cloud Storage Maintenance Window:
Wednesday, March 19, 2014 11:00 - 13:00 PDT (UTC-7)

Customer Impact:
Cloud Storage will be unavailable for approximately 15-30 minutes while services are restarted.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on the Cloud Storage cluster in the EU-WEST1 data center in order to provide continued network reliability.  Cloud Storage will be unavailable for approximately 15-30 minutes while services are restarted.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, March 14, 2014

GoGrid Network Maintenance - US-WEST - 2014-03-17

GoGrid Network Maintenance Window:
Monday, March 17th, 2014 17:00 – 18:00 PST (GMT-8)

Customer Impact:
No impact to customers is expected.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Emergency GoGrid System Maintenance -Thursday, March 13 PST

Maintenance Window:
Thursday, March 13, 2014 22:00 - Friday, March 14 11:30 PST

Customer Impact:
Servers on the affected node will be rebooted during the emergency maintenance. Email notifications have been sent to the affected customers.

Maintenance Details:
GoGrid has discovered a problem with the hardware you are hosted on. In order to resolve the issue and to avoid further instability, we will need to reboot the node.

=== IMPORTANT ===
In order for GoGrid to perform this maintenance, please take a moment to update the "Password" section of the https://my.gogrid.com portal (in the "Support" tab) with the current username and password for each affected system listed. If no valid credentials are provided then GoGrid staff will be unable to gracefully shutdown your system.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-9-GOGRID (877-946-4743). You may also reply to the email notification you received. We apologize for the short notice.

Emergency GoGrid System Maintenance-Thursday, March 14 PST - Resolved

Maintenance Window:
Friday, March 14, 2014 2:00 - 4:30 PST ( The problem has been resolved by 3:55 2014-03-14 3:55 PST)

Customer Impact:
Servers on the affected node will be rebooted during the emergency maintenance. Email notifications have been sent to the affected customers.

Maintenance Details:
GoGrid has discovered a problem with the hardware you are hosted on. In order to resolve the issue and to avoid further instability, we will need to reboot the node.

=== IMPORTANT ===
In order for GoGrid to perform this maintenance, please take a moment to update the "Password" section of the https://my.gogrid.com portal (in the "Support" tab) with the current username and password for each affected system listed. If no valid credentials are provided then GoGrid staff will be unable to gracefully shutdown your system.

If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-9-GOGRID (877-946-4743). You may also reply to the email notification you received. We apologize for the short notice.

Wednesday, March 12, 2014

GoGrid Network Maintenance - US-EAST - 2014-03-13

GoGrid Network Maintenance Window:
Thursday, March 13th, 2014 15:00 – 19:00 PDT (GMT-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, March 10, 2014

GoGrid Network Maintenance - US-EAST - 2014-03-10 - Completed.

GoGrid Network Maintenance Window:
Monday, March 10th, 2014 20:00 –
Tuesday, March 11th, 2014 12:30 PST (UTC/GMT-8)

Customer Impact:
No impact to customers is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, March 3, 2014

GoGrid Monthly Generator Run - 2014-03-20

GoGrid Monthly Generator Run:
Thursday, March 20, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Sunday, March 2, 2014

365 Main, San Francisco - On Generator - Resolved.


At this time the US-WEST1 data center is back on utility power.  We thank you for your patience during this event.

Data Center:
US-WEST1
  
Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)


Saturday, March 1, 2014

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 5:44PM PST 03/01/2014

The following is a message from Digital Realty - West:


As an update to the Utility Event, the systematic transfer to utility is on-going. The site remains stable on generators and fuel deliveries have been scheduled for this evening and tomorrow morning. We will continue to provide updates as they become available.

Thank you,
Digital Realty Operations Teams

GoGrid Network Maintenance US-WEST1- 2014-03-04

GoGrid Network Maintenance Window:
Tuesday, March 4, 2014 17:00 – 19:00 PST (UTC/GMT-8)

Customer Impact:
No customer impact is expected.
This is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing standard network maintenance in the US-WEST1 data center in order to provide for expansion and continued network reliability.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

365 Main, San Francisco - On Generators - UPDATE

UPDATE - 7:11PM PST 03/01/2014

The following is a message from Digital Realty - West:



We are actively working to transition each HiTech unit to utility power while maintaining redundancy. Further updates will be provided as we work to successfully restore all units back normal operations. 

Your continued cooperation and patience is greatly appreciated. 


Thank you, 


Digital Realty Operations Teams