Tuesday, May 27, 2014

GoGrid Network Maintenance US-EAST - 2014-05-29

GoGrid Network Maintenance Window:
Thursday, May 29, 2014 14:00 – 19:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Emergency Maintenance 2015-05-27 -- Resolved

Data Center Affected:
US-WEST-1

Details:
Some users have reported an issue with our GoGrid network. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, May 23, 2014

GoGrid - Network/Cloud Storage Issue US-WEST - 2014-05-23 - Resolved.

Data Center Affected:
US-WEST-1

Details:
A network issue affecting some customers ability to access Cloud Storage has been discovered.  Our Networking Team is currently investigating.

Time Reported:
2014-05-23 @ 12:30 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, May 22, 2014

Emergency GoGrid Cloud Storage Maintenance EU-WEST - 2014-05-22 - Completed

GoGrid Cloud Storage Maintenance Window:
Wednesday, May 22, 2014 10:00 - 14:00 PDT (UTC-7)

Customer Impact:
Cloud Storage will be unavailable for approximately 2 hours while maintenance is performed.  Not all storage clusters are affected.  Affected customers have been sent a notification email or have had a case opened. Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage cluster in the EU-WEST1 data center in order to provide continued reliability.  Not all storage clusters are affected.  Affected customers have been sent a notification email or have had a case opened.  Cloud Storage will be unavailable for approximately 2 hours while services are restarted.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, May 14, 2014

GoGrid Network Maintenance - US-EAST - 2014-05-14

GoGrid Network Maintenance Window:
Wednesday, May 14, 2014 20:00 – 21:00 PDT (UTC-7)

Customer Impact:
No impact to customers is expected.

Data Center:
US-EAST

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, May 8, 2014

GoGrid - Network Issue Reported - 2014-5-10-Resolved

Data Center Affected:
US-WEST1,US-EAST1 and EU-WEST

Details:
Some customers have reported networking issues in our US-WEST1,US-EAST1 and EU-WEST data center. Currently, our Networking Team is investigating the issue. Some customers maybe affected on the private network.

Time Reported:
2014-05-10 @ 05:00 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, May 7, 2014

GoGrid Network Maintenance US-EAST - 2014-05-08

GoGrid Network Maintenance Window:
Thursday, May 8, 2014 10:00 – 13:00 PDT (UTC-7) 

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, May 6, 2014

GoGrid Network Maintenance US-EAST - 2014-05-08

GoGrid Network Maintenance Window:
Thursday, May 8, 2014 14:30 – 19:00 PDT (UTC-7) 

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
The GoGrid Networking team will be performing network configuration maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Monthly Generator Run - 2014-05-08

GoGrid Monthly Generator Run:
Thursday, May 08, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, May 1, 2014

GoGrid - Network Issue Reported - 2014-05-01 - Resolved

Update:
The issue with network connectivity has now been resolved.

Data Center Affected:
US-WEST1

Details:
Some customers have reported network issues in our US-WEST1 data center. Currently, our Networking Team is investigating the issue.

Time Reported:
2014-05-01 @ 11:50 PDT (UTC-7)

Inquiries:
Customers who have additional questions are requested to contact the GoGrid Support Center via the portal  my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)