Wednesday, August 20, 2014

GoGrid Monthly Generator Run - 2014-08-21

GoGrid Monthly Generator Run:
Thursday, August 21, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Maintenance US-EAST - 2014-08-25

GoGrid Network Maintenance Window:
Monday, August 25, 2014 14:00 – 16:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, August 4, 2014

GoGrid Emergency Node Maintenance - US WEST - August 03, 2014 *RESOLVED*

GoGrid Emergency Node Maintenance Window:
Sunday, August 3rd, 2014 18:30 PDT – 22:30 PDT (UTC-7)

Customer Impact:
A subset of customers were affected, those customers can expect an RFO shortly detailing the event.

Data Center:
US-WEST

Maintenance Details:
GoGrid Engineers discovered an issue with a VM node in the US-WEST data center. The issue has been resolved this time.

Inquiries:
Affected customers who have additional questions after recieving the aformentioned RFO are requested to contact the GoGrid Support Center via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

Sunday, August 3, 2014

GoGrid Emergency Node Maintenance - US WEST - August 03, 2014 *Extended*

GoGrid Emergency Node Maintenance *Extended*
Sunday, August 03, 2014 20:30 - 22:30 PDT (UTC-7)

Customer Impact:
Due to discovered hardware issues with the node this emergency maintenance has been extended.
Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the analysis and correction of this software issue there was discovered a hardware issue that needed correction.
During the maintenance period our engineering team will be working to correct all of these problems.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Emergency Node Maintenance - US WEST - August 03, 2014

GoGrid Emergency Node Maintenance
Sunday, August 03, 2014 18:30 - 20:30 PDT (UTC-7)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 15-30 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

ServePath Network Maintenance US-West 2014-08-03 -- Resolved

ServePath Network Maintenance
Sunday, August 3, 2014 @ 15:00 - 16:00 PDT (UTC-7)

Customer Impact:
Our network engineers will be performing a scheduled network maintenance from 15:00 - 16:00 PDT (UTC-7), which will interrupt public network connectivity for a subset of customers who have been notified. Customers can expect a 15 minute interruption in network connectivity during the maintenance window.

The engineers will be upgrading the network switch that supports these systems. The maintenance is crucial to maintaining the performance and reliability of the network. Your servers will not be impacted in any way other than temporary loss of public network connectivity.

If there are any additional questions before, during, or following the maintenance, please direct them to the ServePath/GoGrid Support Center at (1-866-321-7284 or +1-415-869-7000).