Sunday, August 3, 2014

GoGrid Emergency Node Maintenance - US WEST - August 03, 2014 *Extended*

GoGrid Emergency Node Maintenance *Extended*
Sunday, August 03, 2014 20:30 - 22:30 PDT (UTC-7)

Customer Impact:
Due to discovered hardware issues with the node this emergency maintenance has been extended.
Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the analysis and correction of this software issue there was discovered a hardware issue that needed correction.
During the maintenance period our engineering team will be working to correct all of these problems.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)