Tuesday, September 23, 2014

GoGrid Network Maintenance US-EAST - 2014-09-25

GoGrid Network Maintenance Window:
Thursday, September 25, 2014 15:00 – 15:30 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 19, 2014

GoGrid Emergency Node Maintenance US WEST - 2014-09-19 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Friday, September 19, 2014 20:20 - 21:40 PDT (UTC-7)


Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case. 

Data Center:
US-WEST1


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, September 17, 2014

GoGrid Monthly Generator Run - 2014-09-18

GoGrid Monthly Generator Run:
Thursday, September 18, 2014 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, September 11, 2014

GoGrid Maintenance US-West- 2014-09-14

GoGrid Maintenance Window:
Sunday, September 14, 2014 9:00 – 11:00 PDT (UTC-7)

Customer Impact:
During the specified window customers may have issues viewing changes via the My.GoGrid.com portal and the GoGrid API tool will unavailable.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a maintenance on server that support My.GoGrid.com and the GoGrid API tool in the US-WEST1 data center in order to provide continued reliability. No impact to customers servers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, September 6, 2014

GoGrid Emergency Node Maintenance US WEST - 2014-09-05 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Friday, September 05, 2014 23:20 - 23:50 PDT (UTC-7)


Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state after the maintenance completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST1


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, September 5, 2014

GoGrid Emergency Node Maintenance US EAST - 2014-10-16

GoGrid Emergency Node Maintenance Window:
Thursday, Oct 16, 2014 07:20 PDT (UTC-7)
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Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-East

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, September 4, 2014

GoGrid Emergency Node Maintenance - US WEST - September 04, 2014 *RESOLVED*

GoGrid Emergency Node Maintenance Window:
Sunday, September 4th, 2014 17:05 PDT – 20:10 PDT (UTC-7)

Customer Impact:
A subset of customers were affected, those customers can expect an RFO shortly detailing the event.

Data Center:
US-WEST

Maintenance Details:
GoGrid Engineers discovered an issue with a VM node in the US-WEST data center. The issue has been resolved this time.

Inquiries:
Affected customers who have additional questions after recieving the aformentioned RFO are requested to contact the GoGrid Support Center via the portal at my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Emergency Node Maintenance - US East - Apr 16, 2015 --Resolved

GoGrid Emergency Node Maintenance Window:
Thu, Apr 16, 2014 00:13 - 07:30 PST (UTC-8)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 4 hours. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-East

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)