Wednesday, November 26, 2014

GoGrid Customer Portal Emergency Maintenance - 2014-11-26 - Resolved.

GoGrid Customer Portal Emergency Maintenance Window:
Wednesday, Nov 26, 2014 09:00 - 11:00 PST (UTC-8) 

Customer Impact:
During this period customers will be unable to use their GoGrid portal.

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, November 25, 2014

GoGrid Network Maintenance US-WEST - 2014-11-25

GoGrid Network Maintenance Window:
Tuesday, November 25, 2014 18:00 – 19:00 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, November 22, 2014

GoGrid Emergency Node Maintenance US WEST - 2014-11-22 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Saturday, Nov 22, 2014 21:30 - 22:15 PST (UTC-8) 

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-West


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, November 19, 2014

GoGrid Monthly Generator Run - 2014-11-20

GoGrid Monthly Generator Run:
Thursday, November 20 2014 18:00 - 23:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid - Facility Issue - RESOLVED

GoGrid Facility Issue:
Wednesday, November 19 2014 20:10 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
SFO8

Details: 
The SFO8 site was evacuated due to a fire alarm.  The fire department has provided the "all clear" to allow the site to be occupied.  The local team has isolated the issue to a faulty smoke detector.  The smoke detector will be replaced.  No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)