Tuesday, December 30, 2014

GoGrid Power Infrastructure Maintenance - US-West1 - COMPLETED


GoGrid Power Infrastructure Maintenance:
2015-01-09  22:00 PST (UTC-8)
to
2015-01-10  21:00 PST (UTC-8)

Customer Impact:
Power Infrastructure Maintenance is complete with no customer impact.

Data Center:
US-WEST1

Maintenance Details:
GoGrid’s power provider for US-WEST1 will be conducting planned maintenance.  US-WEST1 will operate on generator power with full UPS for a short time at the beginning and ending of the maintenance period. 

Inquiries:
Customers who have additional questions  before, during, or after the maintenance period are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743).

Wednesday, December 10, 2014

GoGrid Emergency Node Maintenance US WEST - 2015-01-24 Resolved

GoGrid Emergency Node Maintenance Window:
Saturday, Jan 24 2015 02:30 - 03:30 PST (UTC-8)

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case. 

Data Center:
EU-WEST1 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, December 9, 2014

GoGrid Monthly Generator Run - 2014-12-16

GoGrid Monthly Generator Run:
Tuesday, December 16 2014 18:00 - 23:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid will be performing our monthly generator run in our US-WEST1 data center.  The expected time on generator should be approximately one hour.  Five hour maintenance is required to ensure coverage during the duration.  The monthly generator run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Update:
Please note that the schedule has been changed.  The schedule listed above supersedes the original schedule.