Wednesday, October 28, 2015

GoGrid UPS Maintenance - 2015-10-29


UPS Maintenance
Thursday, October 29 2015 09:00 - 16:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing scheduled UPS maintenance to ensure consistent, uninterrupted power backup in the US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,
GoGrid Support Team

Wednesday, October 7, 2015

GoGrid Portal Issue - Portal Maintenance - 2015-10-07

GoGrid Internal Network Maintenance
Wednesday, October 7th, 2015 13:45 - 15:30 PDT (UTC-7)

Customer Impact:
During the maintenance, my.gogrid.com may be inaccessible. Expected downtime for the GoGrid portal is less than 5 minutes.

GoGrid Dedicated Servers, Virtual Resources and Customer Networks will not be impacted by this maintenance.

Data Center:
N/A

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, September 30, 2015

GoGrid Portal Issue - Portal Maintenance - 2015-09-30

GoGrid Internal Network Maintenance
Wednesday, September 30th, 2015 13:00 - 19:00 PDT (UTC-7)

Customer Impact:
During the maintenance, my.gogrid.com may be inaccessible. Expected downtime for the GoGrid portal is less than 5 minutes.

GoGrid Dedicated Servers, Virtual Resources and Customer Networks will not be impacted by this maintenance.

Data Center:
N/A

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, September 28, 2015

GoGrid Portal Issue - Restart and Add Jobs of Virtual Machines - 2015-09-28

GoGrid Internal Network Maintenance
Monday, September 30th, 2015 15:00 - 19:00 PDT (UTC-7)

Customer Impact:
During the maintenance, my.gogrid.com may be inaccessible. Expected downtime for the GoGrid portal is less than 5 minutes.

GoGrid Dedicated Servers, Virtual Resources and Customer Networks will not be impacted by this maintenance.

Data Center:
N/A

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, July 20, 2015

GoGrid Internal Network Maintenance - 2015-07-20

GoGrid Internal Network Maintenance
Monday, July 20th, 2015 18:00 - 19:00 PDT (UTC-7)

Customer Impact:
During the maintenance, my.gogrid.com may be inaccessible. Expected downtime for the GoGrid portal is less than 5 minutes.

GoGrid Dedicated Servers, Virtual Resources and Customer Networks will not be impacted by this maintenance.

Data Center:
N/A

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, July 9, 2015

GoGrid Cloud Storage Emergency Maintenance US-WEST - 2015-07-09

GoGrid Cloud Storage Maintenance Window:
Thursday, July 9, 2015 15:40 - 17:40 PDT (UTC-7)

Customer Impact:
Cloud Storage will be unavailable for approximately 2 hours while maintenance is performed.  Not all storage clusters are affected.  Affected customers have been sent a notification email or have had a case opened. Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing maintenance on a Cloud Storage cluster in the US-WEST1 data center in order to provide continued reliability.  Not all storage clusters are affected.  Affected customers have been sent a notification email or have had a case opened.  Cloud Storage will be unavailable for approximately 2 hours while services are restarted.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, June 22, 2015

GoGrid Portal Maintenance - 2015-06-22

GoGrid Portal Maintenance
Monday, June 22nd, 2015 20:00 - 22:00 PDT (UTC-7)

Customer Impact:
During the maintenance, my.gogrid.com will be inaccessible. Expected downtime for the GoGrid portal is 30 minutes.

GoGrid Dedicated Servers and Virtual Resources will not be impacted by this maintenance.

Data Center:
N/A

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, June 3, 2015

GoGrid Emergency UPS Maintenance - 2015-06-03

GoGrid Emergency UPS Repair:
Wednesday, June 3rd, 2015
12:00 - 16:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing emergency UPS fan repair to ensure consistent, uninterrupted power backup in US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Tuesday, June 2, 2015

GoGrid Portal Maintenance - 2015-06-02

GoGrid Emergency Node Maintenance Window
Tuesday, June 2nd, 2015 20:00 - 22:00 PDT (UTC-7)

Customer Impact:
During the maintenance, my.gogrid.com will be inaccessible. Expected downtime for the GoGrid portal is 30 minutes.

GoGrid Dedicated Servers and Virtual Resources will not be impacted by this maintenance.

Data Center:
N/A

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, May 16, 2015

GoGrid Emergency Node Maintenance US-East - 2015-05-16 - RESOLVED

GoGrid Emergency Node Maintenance Window
Saturday, May 16, 2015 15:45 - 18:15 PDT (UTC-7)

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  If you are experiencing any issues with your virtual server, please contact GoGrid Support or open a case from the portal.

Data Center:
US-East

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Emergency Node Maintenance US-East - 2015-05-16

GoGrid Emergency Node Maintenance Window
Saturday, May 16, 2015 15:45 - 19:45 PDT (UTC-7)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-East

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the hardware on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, May 7, 2015

GoGrid Customer Portal Unavailable - 5/7/2015 - Resolved

GoGrid Customer Portal Maintenance Window:
Thursday, May 7, 2015 4:35 - 12:15:00 PST (UTC-8) 

Customer Impact:
The My.GoGrid.com was the target of a distributed denial-of-service attack. During this period customers were unable to access My.GoGrid.com portal or the API to managed there servers. This is now resolved.

During the attack GoGrid dedicated servers and virtual resources were not impacted by this denial-of-service attack

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, May 4, 2015

GoGrid Quarterly UPS Maintenance - 2015-05-05

GoGrid Quarterly UPS Maintenance:
Tuesday, May 5, 2015
08:00 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, May 1, 2015

GoGrid Emergency Node Maintenance - 2015-05-01 - RESOLVED

GoGrid Emergency Node Maintenance
Friday, May 1 , 2015 04:27 - 08:27 PDT (UTC-7)

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  If you are experiencing any issues with your virtual server, please contact GoGrid Support or open a case from the portal.

Data Center:
US-WEST 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, April 22, 2015

GoGrid Emergency Node Maintenance US-West - 2015-05-01


GoGrid Emergency Node Maintenance Window
Friday, May 01, 2015 04:27 - 08:27 PDT (UTC-7)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 240 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-West

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the hardware on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, April 20, 2015

GoGrid Maintenance EU-West-1 2015-04-22

Update: Please note this maintenance has been postponed to a later date.

GoGrid Infrastructure Maintenance Window:
Tuesday, April 22, 2015 08:00 - 14:00 PDT (UTC-7) 

Customer Impact:
During this period customers will be unable to add, delete or reboot GoGrid servers and dynamic load balancers in the AMS data center.

Data Center:
EU-West-1

Maintenance Details:
GoGrid Infrastructure Engineers are performing normal maintenance to ensure availablility critical system.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, April 3, 2015

GoGrid API Maintenance - 2015-04-07

GoGrid Maintenance Window:
Tuesday, April 7th, 2015 19:30 – 23:30 PDT (UTC-7)

Customer Impact:
During the maintenance window customers will be unable to access the API or my.gogrid.com.

Data Centers:
US-WEST1, US-EAST1, EU-WEST1

Maintenance Details:
GoGrid engineers will be performing a maintenance on an internal system. During the maintenance the My.GoGrid.com state changes and the GoGrid API tool will be unavailable. No impact to customers dedicated and virtual resources is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, March 31, 2015

GoGrid Network Maintenance EU-WEST - 2015-04-01

GoGrid Network Maintenance Window:
Wednesday, April 1st, 2015 11:00 – 13:00 PDT (UTC-7)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the EU-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, March 25, 2015

GoGrid Emergency Network Maintenance - US WEST - 2015-03-25 - RESOLVED

GoGrid Emergency Network Maintenance
Wednesday, March 25, 2015 16:40 - 18:10 PDT (UTC-7)

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  If you are experiencing any issues with your virtual server, please contact GoGrid Support or open a case from the portal.

Data Center:
US-WEST 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, March 3, 2015

GoGrid Emergency Node Maintenance - US WEST - 2015-03-03

GoGrid Emergency Node Maintenance
Tuesday, March 03, 2015 16:40 - 18:40 PST (UTC-8)

Customer Impact:
An emergency maintenance will be performed during the specified window. Estimated down time is 120 minutes. During this time customer servers will be shut down and offline. Servers will be restored to their previous state after the maintenance is completed.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers have discovered a problem with the state of the software on the node which your server(s) are hosted. During the maintenance period our engineering team will be working to correct this problem.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 24, 2015

GoGrid API Maintenance - 2015-02-25

GoGrid Maintenance Window:
Wednesday, February 25th, 2015 14:00 – 15:00 PST (UTC-8)

Customer Impact:
During the maintenance window customers may have issues viewing state changes via the My.GoGrid.com portal and the GoGrid API tool will be unavailable.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a maintenance on an internal system. During the maintenance the My.GoGrid.com state changes and the GoGrid API tool will be unavailable for approximately 30 minutes. No impact to customers dedicated and virtual resources is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 17, 2015

GoGrid Network Maintenance EU-WEST - 2015-02-18

GoGrid Network Maintenance Window:
Wednesday, February 18th, 2015 10:00 – 11:00 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the EU-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 3, 2015

GoGrid Customer Portal Unavailable - 2015-05-07 - Resolved

GoGrid Customer Portal Emergency Maintenance:
Thursday, May 7th, 2015 16:30 - 17:00:00 PDT (UTC-7) 

Customer Impact:
The production website my.gogrid.com was the target of a distributed denial-of-service attack. During this period customers were unable to access my.gogrid.com portal and the API to managed their servers. This is now resolved.

GoGrid dedicated servers and virtual resources were not impacted by this denial-of-service attack.

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)


Wednesday, January 14, 2015

GoGrid Emergency Node Maintenance US WEST - 2015-01-14 - RESOLVED

GoGrid Emergency Node Maintenance Window:
Wednesday, Jan 14 2015 16:10 - 20:10 PST (UTC-8) 

Customer Impact:
Emergency maintenance is complete.  Servers have been restored to their previous state.  Affected customers have been sent a notification email.  Customers that have opted out of email notification will need to check their portal for the opened case. 

Data Center:
US-WEST1 

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, January 3, 2015

GoGrid Quarterly UPS Maintenance - 2015-01-05

GoGrid Quarterly UPS Maintenance:
Monday, January 5, 2015 - Tuesday, January 6, 2015
08:00 - 17:00 PST (UTC -8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-WEST1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).