Tuesday, February 24, 2015

GoGrid API Maintenance - 2015-02-25

GoGrid Maintenance Window:
Wednesday, February 25th, 2015 14:00 – 15:00 PST (UTC-8)

Customer Impact:
During the maintenance window customers may have issues viewing state changes via the My.GoGrid.com portal and the GoGrid API tool will be unavailable.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a maintenance on an internal system. During the maintenance the My.GoGrid.com state changes and the GoGrid API tool will be unavailable for approximately 30 minutes. No impact to customers dedicated and virtual resources is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 17, 2015

GoGrid Network Maintenance EU-WEST - 2015-02-18

GoGrid Network Maintenance Window:
Wednesday, February 18th, 2015 10:00 – 11:00 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
EU-WEST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the EU-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 3, 2015

GoGrid Customer Portal Unavailable - 2015-05-07 - Resolved

GoGrid Customer Portal Emergency Maintenance:
Thursday, May 7th, 2015 16:30 - 17:00:00 PDT (UTC-7) 

Customer Impact:
The production website my.gogrid.com was the target of a distributed denial-of-service attack. During this period customers were unable to access my.gogrid.com portal and the API to managed their servers. This is now resolved.

GoGrid dedicated servers and virtual resources were not impacted by this denial-of-service attack.

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)