Thursday, December 22, 2016

GoGrid Customer Issues - 2016-12-22 - RESOLVED

GoGrid Customer Issues:
Resolved: Thursday, December 22, 2016 17:36  (UTC-8)

Customer Impact:
Some customers were not able to access their GoGrid servers.  Other customers were also experiencing issues accessing my.GoGrid.com portal.
There was an issue with one of our peering partners.
This issue has been resolved as of 5:36pm PST.


Data Center:
SFO

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Customer Network Issues - 2016-12-22

GoGrid Customer Issues:
Thursday, December 22, 2016 16:15  (UTC-8) 

Customer Impact:
Some customers are not able to access their GoGrid servers.  Other customers are also experiencing issues accessing my.GoGrid.com portal.
We believe there is an issue with one of our peers, Level 3
We are working to resolve this issue immediately.

Data Center:
SFO

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, November 30, 2016

Utility Power Outage - Restored

Wednesday, November 30, 2016 09:45 PST (GMT -8) until further notice.

Update:
Utility power has been restored. No issues to report.

Customer Impact:
No Impact to Critical Load. This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:

This morning, at approximately 6:50 AM PST, the site experienced a utility power outage. All systems operated as designed and the site is currently being supported via generator power.
The local engineering team is working with the local utility provider to understand the cause of the outage and expected duration. Further updates to be provided as more information is available.

Utility Power Outage

Wednesday, November 30, 2016 06:50 PST (GMT -8) until further notice.

Customer Impact:
No Impact to Critical Load. This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:

This morning, at approximately 6:50 AM PST, the site experienced a utility power outage. All systems operated as designed and the site is currently being supported via generator power.
The local engineering team is working with the local utility provider to understand the cause of the outage and expected duration. Further updates to be provided as more information is available.

Monday, August 22, 2016

GoGrid Net Maintenance US-WEST 2016-08-24

GoGrid Maintenance Window:
Thursday, August 24, 2016, 13:00 PDT to 17:00 PDT  (UTC/GMT -7)

Customer Impact:
Customers in the SFO data center could experience brief (10-60 second) packet loss during convergence of network routes.


Maintenance Details:
GoGrid Networking team is performing a normal, scheduled maintenance on an access switch.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, August 11, 2016

GoGrid ASR Migration-Completed

GoGrid Network NS2 Migration - US-WEST - 2016-08-011

GoGrid Maintenance Window:
Thursday, August 11, 2016, 17:00 PDT to 17:20 PDT  (UTC/GMT -7)

Customer Impact:
Customers in the SFO data center could experience brief (10-60 second) packet loss during convergence.


Maintenance Details:
GoGrid Networking team is performing a normal, scheduled maintenance on an access switch.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, August 1, 2016

GoGrid Network Transit Circuit Maintenance - US-EAST - 2016-08-02

GoGrid Network Transit Circuit Maintenance - US-EAST - 2016-08-02

GoGrid Maintenance Window:
Tuesday, August 02, 2016, 14:00 PDT to 16:00 PDT  (UTC/GMT -7)

Customer Impact:
Customers in the IAD data center could experience brief (10-60 second) packet loss during convergence.


Maintenance Details:
GoGrid Networking team is performing a normal, scheduled maintenance on transit circuits.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444) 

Wednesday, July 20, 2016

GoGrid Hardware Firewall Service Maintenance - 2016-07-24

GoGrid Hardware Maintenance Window:
Wednesday, July 24, 2016, 16:30 to 18:30 PDT  (UTC/GMT -7)

Customer Impact:
Customers using GoGrid Hardware firewalls should not experience any issues. Maintenance will take up to 2 hours. There is always a chance of a blip in connectivity with any maintenance so please be alert.

Maintenance Details:
GoGrid Networking team is performing a routine maintenance on customer GoGrid hardware firewall equipment.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, July 16, 2016

GoGrid Customer Portal Maintenance Notification - Saturday, July 16, 2016 7-8:30pm PDT

GoGrid Customer Portal Maintenance Notification

Saturday, July 16, 2016 7:00pm PDT (UTC-7)
Saturday, July 16, 2016 8:30pm PDT (UTC-7) 

Customer Impact:
Customers are unable to create new cases nor update any currently open cases from the my.gogrid.com portal. This is due to a scheduled Salesforce vendor maintenance.

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, July 7, 2016

GoGrid Customer Portal Unavailable - 07/07/216

GoGrid Customer Portal Maintenance Window:
Thursday, July 07, 2016 9:48  (UTC-8) 

Customer Impact:
Customers were unable to access My.GoGrid.com portal or the API to managed there servers.  We are working on the issue.

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 30, 2016

GoGrid CloudLink Network Maintenance - 2016-06-30

GoGrid Network Maintenance Window:
Thursday, June 30, 2016 14:00 – 16:00 PDT (UTC-7)

Customer Impact:
Customer may experience a brief (up to 30 seconds) interruption in private CloudLink traffic in between the US-WEST1 and US-EAST1 data centers.

Data Center(s):
US-EAST1
US-WEST1

Maintenance Details:
GoGrid Network engineers are performing regular network maintenance to ensure continued stability and performance of the CloudLink product.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, June 23, 2016

GoGrid Customer NTP Server Maintenance - 06/23/2016 07:00pm - 07:15pm PDT (UTC -7) - COMPLETED SUCCESSFULLY


GoGrid Customer NTP Server Maintenance: COMPLETED
Thursday, June 23th, 2015 07:00pm - 07:15pm PDT (UTC -7) 


Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West-1

Maintenance Details:
COMPLETED-The primary production NTP server will be off-line briefly for maintenance. During this window, customers may see a delay in syncing system time to their server(s).



Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (+1-877-946-4743 or +1-415-869-7444)

GoGrid Customer NTP Server Maintenance - 06/23/2016 07:00pm - 08:00pm PDT (UTC -7) - Resolved


GoGrid Customer NTP Server Maintenance:
Thursday, June 23th, 2015 07:00pm - 08:00pm PDT (UTC -7) 


Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues. Now Resolved

Data Center:
US-West-1

Maintenance Details:
The primary production NTP server will be off-line briefly for maintenance. During this window, customers may see a delay in syncing system time to their server(s).



Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (+1-877-946-4743 or +1-415-869-7444)

GoGrid Customer Portal Unavailable - 06/23/216 - Resolved

GoGrid Customer Portal Maintenance Window:
Thursday, June 23, 2016 4:35 - 05:41:00 PST 7:19:00 (UTC-8) 

Customer Impact:
Customers were unable to access My.GoGrid.com portal or the API to managed there servers.  Issue is now resolved. 

Data Center:
All

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, May 9, 2016

GoGrid Portal Issue - New Case Creation - 2016-05-09 - Resolved

Data Center Affected:
US-WEST1

Maintenance Status: Complete
Thank you for your patience while we completed our maintenance. The maintenance is now complete and New Case Creation should be functionality normally.


Customer Impact:
Customers had reported portal issues on my.gogrid.com . New Case Creation was not working.  We have resolved the issue. Customer can also update and open cases.

Time Reported:
Monday, May 9th, 2015 18:00 PDT UTC -7

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)





GoGrid Portal Issue - SFO Add and Delete Jobs of Virtual Machines - 2016-05-09 Resolved

Data Center Affected:
US-WEST1

Customer Impact:
This notice is for advisory purposes. Customers have reported portal issues on my.gogrid.com . Added and delete jods in US-WEST1 are not completing.  We are working to resolve this issue

Time Reported:
Monday, May 9th, 2015 14:00 PDT UTC -7

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, May 2, 2016

GoGrid Portal and Case System Maintenance - 2016-05-07

GoGrid Primary Customer DNS Server Maintenance:
Saturday, May 07th, 2015 07:00pm - 9:00pm PDT (UTC-7) 


Customer Impact:
During the maintenance, customer will not be able to open or update existing cases in the GoGrid web portal. There is no other expected affects to the portal functionality. The Expected downtime for this maintenance is 2 hours.

Data Center:
US-West-1

Maintenance Details:
GoGrid Dedicated Servers and Virtual Resources will not be impacted by this maintenance. Please call or chat with GoGrid Support for any urgent issues.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, April 27, 2016

GoGrid Primary Customer DNS Server Maintenance IAD Data Center -Resolved

GoGrid Primary Customer DNS Server Update:
Sunday, May 02, 2016 08:00am - 12:00am PDT (UTC-7) 

Maintenance Status: Complete
Thank you for your patience while we completed our maintenance. The maintenance is now complete and DNS should be functionality normally.

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues. It is recommended that you have more than one DNS server configured on your servers to avoid any issues during this maintenance.

Data Center:
US-EAST-1

Maintenance Details:
The primary production DNS server, ns-01.iad.gogrid.net, will be off-line for maintenance.  The GoGrid DNS infrastructure has redundancy, so you should experience no interruption in DNS services.  During this window, customers will have DNS functionality utilizing ns-02.iad.gogrid.net.  To avoid any DNS-related issues, please verify that you have more than one DNS server configured on your servers.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Sunday, April 10, 2016

GoGrid Primary Customer DNS Server Maintenance Complete - 04/10/2016 8am-10am PDT

GoGrid Primary Customer DNS Server Update:
Sunday, April 10, 2016 08:00am - 10:00am PDT (UTC-7) 

Maintenance Status: Complete
Thank you for your patience while we completed our maintenance. The maintenance is now complete and DNS should be functionality normally.

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues. It is recommended that you have more than one DNS server configured on your servers to avoid any issues during this maintenance.

Data Center:
US-West-1

Maintenance Details:
The primary production DNS server, ns-01.sfo.gogrid.net, will be off-line for maintenance.  The GoGrid DNS infrastructure has redundancy, so you should experience no interruption in DNS services.  During this window, customers will have DNS functionality utilizing ns-02.sfo.gogrid.net, ns-03.sfo.gogrid.net, and/or ns-04.sfo.gogrid.net only.  To avoid any DNS-related issues, please verify that you have more than one DNS server configured on your servers.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, April 7, 2016

GoGrid Primary Customer DNS Server Maintenance - 04/10/2016 8am-10am PDT


GoGrid Primary Customer DNS Server Maintenance:
Sunday, April 10, 2016 08:00am - 10:00am PDT (UTC-7) 


Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues. It is recommended that you have more than one DNS server configured on your servers to avoid any issues during this maintenance.

Data Center:
US-West-1

Maintenance Details:
The primary production DNS server, ns-01.sfo.gogrid.net, will be off-line for maintenance.  The GoGrid DNS infrastructure has redundancy, so you should experience no interruption in DNS services.  During this window, customers will have DNS functionality utilizing ns-02.sfo.gogrid.net, ns-03.sfo.gogrid.net, and/or ns-04.sfo.gogrid.net only.  To avoid any DNS-related issues, please verify that you have more than one DNS server configured on your servers.



Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, March 26, 2016

GoGrid Portal Maintenance - 2016-03-26

GoGrid Primary Customer DNS Server Maintenance:
Saturday, March 26th, 2015 06:00pm - 01:00am PDT (UTC-7) 


Customer Impact:
During the maintenance, customer will not be able to update or open cases in the web portal. There is no other expected affects to the portal functionality. The Expected downtime for this maintenance is 2 hours.

Data Center:
US-West-1

Maintenance Details:
ServePath Dedicated Servers and Virtual Resources will not be impacted by this maintenance. Please call ServePath Support to open new cases or to get updates to opened cases.




Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, March 24, 2016

GoGrid Primary Customer DNS Server Maintenance - 03/27/2016 8am-10am PDT


GoGrid Primary Customer DNS Server Maintenance:
Sunday, March 27th, 2015 08:00am - 10:00am PDT (UTC-7) 


Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues. It is recommended that you have more than one DNS server configured on your servers to avoid any issues during this maintenance.

Data Center:
US-West-1

Maintenance Details:
The primary production DNS server, ns-01.sfo.gogrid.net, will be off-line for maintenance.  The GoGrid DNS infrastructure has redundancy, so you should experience no interruption in DNS services.  During this window, customers will have DNS functionality utilizing ns-02.sfo.gogrid.net, ns-03.sfo.gogrid.net, and/or ns-04.sfo.gogrid.net only.  To avoid any DNS-related issues, please verify that you have more than one DNS server configured on your servers.



Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, March 1, 2016

GoGrid Network Maintenance US-WEST - 2016-03-01

GoGrid Network Maintenance Window:
Tuesday, March 1st 2016 08:00 – 12:00 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  Customers should not experience any issues; however, there is the possibility that customers may experience brief interruption of CIFS/Samba services to Cloud Storage in US-WEST1

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-WEST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, February 3, 2016

GoGrid Portal Maintenance - 2016-02-03 -Completed


GoGrid Portal Maintenance
Wednesday, February 3rd, 2016 19:00 - 23:00 PDT (UTC-8)

Customer Impact:
During the maintenance, customer will not be able to update cases. Were is no other expected affects to the portal functionality. The Expected downtime for this maintenance is 60 minutes.

GoGrid Dedicated Servers and Virtual Resources will not be impacted by this maintenance.

Data Center:
N/A

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Tuesday, February 2, 2016

Network Maintenance 3PM PST

At 3pm Pacific Standard Time, We will be turning NTT up and Level 3 down in the IAD data center. Customers may experience a small network blip at this time if at all.

Customer Impact:
Dependent on your flow it could be no disruption or up to 30 seconds (note we are bringing up a peering and taking one down again) so you may see two blips.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. Minimal customer impact expected. 

Inquiries:


Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, January 27, 2016

GoGrid Emergency Maintenance Wednesday, January 27, 2016 12:00 – 13:00 PST

GoGrid Network Maintenance Window:
Wednesday, January 27, 2016 12:00 – 13:00 PST (UTC-8)

Customer Impact:
This may cause a brief network disruption of up to 5-10 secs.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. Minimal customer impact expected. 

Inquiries:

Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Monday, January 25, 2016

GoGrid Network Maintenance US-EAST - 2016-01-25

GoGrid Network Maintenance Window:
Monday, January 25, 2016 15:00 – 16:00 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only.  No customer impact is expected.

Data Center:
US-EAST1

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-EAST1 data center in order to provide continued network reliability. No impact to customers is expected.

Inquiries:
Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)


Tuesday, January 19, 2016

GoGrid Data Center Maintenance US WEST - 2016-01-19

Power Distribution Unit (PDU) repair
Tuesday, January 19 2016 08:00 - 17:00 PST (UTC-8)
Wednesday, January 20 2016 08:00 - 17:00 PST (UTC-8)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
Technicians will be performing scheduled PDU repair to ensure consistent, uninterrupted power in the US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).