Wednesday, October 25, 2017

GoGrid Network Emergency Maintenance US-WEST - 2017-10-28

EVENT ID: CHG0141355
CUSTOMERS AFFECTED San Jose, CA Customers
PURPOSE OF WORK Data Center Consolidation
DATE: Saturday, 28th October, 2017
START TIME: 00:00 PDT (12:00 AM PDT)
ESTIMATED END TIME 08:00 PDT (8:00 AM PDT)



In an effort to maximize cooling and power efficiency while reducing costs we are consolidating the data center footprint, in the San Francisco Data Center that some or all of your solution is currently hosted in. To perform this consolidation will be relocating a network distribution switch to a new area within our San Jose data center.

Scope of Maintenance: Our network and data center engineers will be performing a physical relocation of the secondary network distribution switch to a new location within the San Jose data center.

Expected Impact: Customers will see extended impact during this maintenance as the switch is relocated to the new location.
The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur during the upgrade.  This upgrade is planned in accordance with best practices and is implemented with Datapipe technicians on-site.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact  or open a support request ticket through your portal at https://one.datapipe.com/.

GoGrid Network Emergency Maintenance US-WEST - 2017-10-25

EVENT ID: CHG0141427
CUSTOMERS AFFECTED San Jose, CA Customers
PURPOSE OF WORK Switch Reboot
DATE: Wednesday, 25th October, 2017
START TIME: 00:00 PDT (12:00 AM PDT)
ESTIMATED END TIME 08:00 PDT (8:00 AM PDT)


Our records indicate that some or all of your solution are connected to network switches that require emergency maintenance. On the date and times referenced above, we will be rebooting two switches within our San Jose data center.

Scope of Maintenance:  As a precautionary measure we are rebooting these switches after receiving incrementing errors from our monitoring system.

Expected Impact: Clients will experience a loss of connectivity of up to 15 minutes during this maintenance as the devices are rebooted.

This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site. The maintenance window is given to allow time for our network engineers to respond to any unforeseen issues that may occur with this change.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact  or open a support request ticket through your portal at https://one.datapipe.com/.

Thursday, October 19, 2017

GoGrid Network Emergency Maintenance US-WEST - 2017-10-22

GoGrid Emergency Network Maintenance Window:
Sunday, October 22, 2017 @ 12:00 AM  - 06:00 AM PDT (UTC -7)

Customer Impact:
Customers in the US-WEST datacenter may see network interruptions of up to 10 minutes and increased latency during this maintenance as the core switches are rebooted one at a time.

Data Center:
San Jose (US-WEST)

Maintenance Details:
Our records indicate that some or all of your solutions are connected to network switches that require emergency maintenance. On the date and times referenced above, we will be upgrading and rebooting two core switches within our San Jose (US-WEST) data center to increase performance and operational continuity.

Inquiries:
Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, October 6, 2017

RESOLVED: GoGrid Customer Portal Login Impairment - 2017-10-05

GoGrid Customer Issues:

Start: Thursday, October 5, 2017 22:50 PDT (UTC -7)
End:  Friday, October 6, 2017 09:18 PDT (UTC -7)

Customer Impact:

The customer portal login page (https://my.gogrid.com/login) intermittently fails to load.

Status:

GoGrid engineers are working to resolve the portal login issue at this time. We will provide additional updates as they become available.

UPDATE: Portal login issues resolved as of 9:18AM PDT. Please ensure to clear your browser cache if you are still experiencing  errors on the portal login page.

Inquiries:

If you require assistance with obtaining information that requires portal access, GoGrid support teams can assist you by obtaining the information for you in the interim. Please contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444) to do so.

Tuesday, July 11, 2017

GoGrid Network Emergency Maintenance US-WEST - 2017-07-12

GoGrid Emergency Network Maintenance Window:
Wednesday, July 12, 2017 @ 12:01am  - 01:00am PDT (UTC -7)

Customer Impact:
Customers in the US-WEST data center could experience brief network interruptions.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers will be performing emergency network maintenance in the US-WEST data center in order to provide enhanced network reliability.

Inquiries:
Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Saturday, July 1, 2017

GoGrid Network Maintenance US-WEST - 2017-07-02

GoGrid Network Maintenance Window:
Sunday, July 2nd, 2017 @ 21:00  - 23:59 PDT

Customer Impact:
Customers in the US-WEST data center could experience several brief network interruptions.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-WEST data center in order to provide enhanced network reliability.

Inquiries:
Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Scheduled Commercial Power Maintenance - 2017-07-23

GoGrid Annual Commercial Power Maintenance:
Sunday, July 23, 2017
00:01 - 23:59 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1 (365 Main SFO Datacenter Only)

Maintenance Details:
Engineers will be performing regular commercial power maintenance to ensure consistent, uninterrupted power in the US-WEST-1 365 Main data center only.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Scheduled Commercial Power Maintenance - 2017-07-22

GoGrid Annual Commercial Power Maintenance:
Saturday, July 22, 2017
00:01 - 23:59 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1 (365 Main SFO Datacenter Only)

Maintenance Details:
Engineers will be performing regular commercial power maintenance to ensure consistent, uninterrupted power in the US-WEST-1 365 Main data center only.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Friday, May 12, 2017

GoGrid Network Maintenance US-WEST - 2017-05-12

GoGrid Network Maintenance Window:
Friday, May 12th, 2017 @ 21:00  - 23:59 PDT

Customer Impact:
Customers in the US-WEST data center could experience a brief network blip to their virtual resources during convergence of network routes.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-WEST data center in order to provide enhanced network reliability.

Inquiries:
Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, April 28, 2017

GoGrid Customer VM Network Issues - 2017-04-28

GoGrid Customer Issues:
Start: Friday, April 28, 2017 11:12am PDT (UTC -7)
End:  Friday, April 28, 2017 11:42am PDT (UTC -7)

Customer Impact:
Some customers were not able to access their GoGrid virtual servers.
We performed emergency network maintenance to resolve this issue immediately.


Data Center:
SFO ONLY

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, April 21, 2017

San Francisco Power Outage - GoGrid Services Were Not Affected


UPDATE:
Go Grid Services were not affected by the commercial power outage.

SFGate
Massive power outage hits San Francisco, shuts down BART station
A massive power outage in San Francisco on Friday morning caused a blackout in neighborhoods across the city, from the Financial District to the Presidio, and forced a shutdown of a BART station, officials said. Cable cars were also impacted by the outage and shuttles were put in place to provide service, according to the Municipal Transportation Agency. There were reports of traffic lights out in many city intersections, and traffic was backing up on downtown streets. (203KB)

http://www.sfgate.com/bayarea/article/Massive-power-outage-hits-San-Francisco-shuts-11089574.php

Monday, April 17, 2017

GoGrid Cloud Storage Emergency Maintenance US-WEST-1 - 2017-04-17 - COMPLETED

GoGrid Cloud Storage Emergency Maintenance Window:
Monday, April 17, 2017 10:45 - 16:45 PDT (UTC-7)

STATUS UPDATE:
This Cloud Storage Emergency Maintenance has been completed successfully.  All Cloud Storage clusters are functioning normally.


Customer Impact:
Cloud Storage may be unavailable for up to 4 hours or more while an emergency maintenance is performed.  Not all storage clusters are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing emergency maintenance on Cloud Storage clusters in the US-WEST-1 data center in order to provide continued reliability.  Not all storage clusters are affected. Many Cloud Storage customers will not notice any interruption in service.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance US-WEST-1 - 2017-04-17

GoGrid Cloud Storage Emergency Maintenance Window:
Monday, April 17, 2017 10:45 - 14:45 PDT (UTC-7)

Customer Impact:
Cloud Storage may be unavailable for up to 4 hours or more while an emergency maintenance is performed.  Not all storage clusters are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing emergency maintenance on Cloud Storage clusters in the US-WEST-1 data center in order to provide continued reliability.  Not all storage clusters are affected. Many Cloud Storage customers will not notice any interruption in service.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, April 12, 2017

GoGrid Annual UPS Maintenance - 2017-05-07 (Changed from 05/13/2017) - COMPLETED/CANCELLED FOR TODAY

GoGrid Annual UPS Maintenance:
Sunday, May 07, 2017 (Changed from 05/13/2017) - COMPLETED/CANCELLED FOR TODAY
07:30 - 17:00 PDT (UTC -7)

UPDATE:
This maintenance was completed on 05/06/2017. Customers did not experience any issues.
There will be no maintenance today.

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST-1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Annual UPS Maintenance - 2017-05-06

GoGrid Annual UPS Maintenance:
Saturday, May 06, 2017
07:30 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST-1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, April 6, 2017

GoGrid Yearly Generator Inspection - 2017-04-08

GoGrid Yearly Generator Inspection:
Saturday, April 08, 2017  07:00 - 16:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues or downtime.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid has scheduled a critical annual inspection for our Main Power Switch for our US-WEST-1 Site on Saturday, 04/08/2017 starting at 7:00am PDT and ending at 4:00pm PDT. We expect the inspection time to be less than the allotted time but want to ensure we have enough time allotted for our vendor to complete their inspection.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, March 25, 2017

GoGrid MyGSI Services Maintenance US-WEST-1 - 2017-03-26-COMPLETED

GoGrid MyGSI System Maintenance Window:
Sunday, March 26, 2017 07:00 - 19:00 PDT (UTC-7)

Customer Impact:
GoGrid MyGSI services may be interrupted for up to 12 hours while urgent system maintenance is performed.  All MyGSI services are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing urgent system maintenance on the systems that provide MyGSI services in order to provide continued functionality and reliability.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, March 16, 2017

GoGrid Cloud Storage Emergency Maintenance US-WEST-1 - 2017-03-16 - COMPLETED

GoGrid Cloud Storage Emergency Maintenance Window:
Thursday, March 16, 2017 15:00 - 15:30 PDT (UTC-7)

STATUS UPDATE:
This Cloud Storage Emergency Maintenance has been completed successfully.  All Cloud Storage clusters are functioning normally.


Customer Impact:
Cloud Storage may be unavailable for up to 5 minutes while cable maintenance is performed.  Not all storage clusters are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing emergency cable maintenance on Cloud Storage clusters in the US-WEST-1 data center in order to provide continued reliability.  Not all storage clusters are affected. Many Cloud Storage customers will not notice any interruption in service.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)