Friday, May 12, 2017

GoGrid Network Maintenance US-WEST - 2017-05-12

GoGrid Network Maintenance Window:
Friday, May 12th, 2017 @ 21:00  - 23:59 PDT

Customer Impact:
Customers in the US-WEST data center could experience a brief network blip to their virtual resources during convergence of network routes.

Data Center:
US-WEST

Maintenance Details:
GoGrid engineers will be performing network maintenance in the US-WEST data center in order to provide enhanced network reliability.

Inquiries:
Customers who have questions or issues after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, April 28, 2017

GoGrid Customer VM Network Issues - 2017-04-28

GoGrid Customer Issues:
Start: Friday, April 28, 2017 11:12am PDT (UTC -7)
End:  Friday, April 28, 2017 11:42am PDT (UTC -7)

Customer Impact:
Some customers were not able to access their GoGrid virtual servers.
We performed emergency network maintenance to resolve this issue immediately.


Data Center:
SFO ONLY

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Friday, April 21, 2017

San Francisco Power Outage - GoGrid Services Were Not Affected


UPDATE:
Go Grid Services were not affected by the commercial power outage.

SFGate
Massive power outage hits San Francisco, shuts down BART station
A massive power outage in San Francisco on Friday morning caused a blackout in neighborhoods across the city, from the Financial District to the Presidio, and forced a shutdown of a BART station, officials said. Cable cars were also impacted by the outage and shuttles were put in place to provide service, according to the Municipal Transportation Agency. There were reports of traffic lights out in many city intersections, and traffic was backing up on downtown streets. (203KB)

http://www.sfgate.com/bayarea/article/Massive-power-outage-hits-San-Francisco-shuts-11089574.php

Monday, April 17, 2017

GoGrid Cloud Storage Emergency Maintenance US-WEST-1 - 2017-04-17 - COMPLETED

GoGrid Cloud Storage Emergency Maintenance Window:
Monday, April 17, 2017 10:45 - 16:45 PDT (UTC-7)

STATUS UPDATE:
This Cloud Storage Emergency Maintenance has been completed successfully.  All Cloud Storage clusters are functioning normally.


Customer Impact:
Cloud Storage may be unavailable for up to 4 hours or more while an emergency maintenance is performed.  Not all storage clusters are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing emergency maintenance on Cloud Storage clusters in the US-WEST-1 data center in order to provide continued reliability.  Not all storage clusters are affected. Many Cloud Storage customers will not notice any interruption in service.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Emergency Maintenance US-WEST-1 - 2017-04-17

GoGrid Cloud Storage Emergency Maintenance Window:
Monday, April 17, 2017 10:45 - 14:45 PDT (UTC-7)

Customer Impact:
Cloud Storage may be unavailable for up to 4 hours or more while an emergency maintenance is performed.  Not all storage clusters are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing emergency maintenance on Cloud Storage clusters in the US-WEST-1 data center in order to provide continued reliability.  Not all storage clusters are affected. Many Cloud Storage customers will not notice any interruption in service.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Wednesday, April 12, 2017

GoGrid Annual UPS Maintenance - 2017-05-07 (Changed from 05/13/2017) - COMPLETED/CANCELLED FOR TODAY

GoGrid Annual UPS Maintenance:
Sunday, May 07, 2017 (Changed from 05/13/2017) - COMPLETED/CANCELLED FOR TODAY
07:30 - 17:00 PDT (UTC -7)

UPDATE:
This maintenance was completed on 05/06/2017. Customers did not experience any issues.
There will be no maintenance today.

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST-1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Annual UPS Maintenance - 2017-05-06

GoGrid Annual UPS Maintenance:
Saturday, May 06, 2017
07:30 - 17:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid Infrastructure Engineers are performing annual preventive UPS maintenance to ensure consistent, uninterrupted power backup in the US-WEST-1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal at my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

Thursday, April 6, 2017

GoGrid Yearly Generator Inspection - 2017-04-08

GoGrid Yearly Generator Inspection:
Saturday, April 08, 2017  07:00 - 16:00 PDT (UTC -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues or downtime.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid has scheduled a critical annual inspection for our Main Power Switch for our US-WEST-1 Site on Saturday, 04/08/2017 starting at 7:00am PDT and ending at 4:00pm PDT. We expect the inspection time to be less than the allotted time but want to ensure we have enough time allotted for our vendor to complete their inspection.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Saturday, March 25, 2017

GoGrid MyGSI Services Maintenance US-WEST-1 - 2017-03-26-COMPLETED

GoGrid MyGSI System Maintenance Window:
Sunday, March 26, 2017 07:00 - 19:00 PDT (UTC-7)

Customer Impact:
GoGrid MyGSI services may be interrupted for up to 12 hours while urgent system maintenance is performed.  All MyGSI services are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing urgent system maintenance on the systems that provide MyGSI services in order to provide continued functionality and reliability.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

Thursday, March 16, 2017

GoGrid Cloud Storage Emergency Maintenance US-WEST-1 - 2017-03-16 - COMPLETED

GoGrid Cloud Storage Emergency Maintenance Window:
Thursday, March 16, 2017 15:00 - 15:30 PDT (UTC-7)

STATUS UPDATE:
This Cloud Storage Emergency Maintenance has been completed successfully.  All Cloud Storage clusters are functioning normally.


Customer Impact:
Cloud Storage may be unavailable for up to 5 minutes while cable maintenance is performed.  Not all storage clusters are affected.

Data Center:
US-WEST-1

Maintenance Details:
GoGrid engineers will be performing emergency cable maintenance on Cloud Storage clusters in the US-WEST-1 data center in order to provide continued reliability.  Not all storage clusters are affected. Many Cloud Storage customers will not notice any interruption in service.


Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)