Friday, October 6, 2017

RESOLVED: GoGrid Customer Portal Login Impairment - 2017-10-05

GoGrid Customer Issues:

Start: Thursday, October 5, 2017 22:50 PDT (UTC -7)
End:  Friday, October 6, 2017 09:18 PDT (UTC -7)

Customer Impact:

The customer portal login page (https://my.gogrid.com/login) intermittently fails to load.

Status:

GoGrid engineers are working to resolve the portal login issue at this time. We will provide additional updates as they become available.

UPDATE: Portal login issues resolved as of 9:18AM PDT. Please ensure to clear your browser cache if you are still experiencing  errors on the portal login page.

Inquiries:

If you require assistance with obtaining information that requires portal access, GoGrid support teams can assist you by obtaining the information for you in the interim. Please contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444) to do so.