|CUSTOMERS AFFECTED||San Jose, CA Customers|
|PURPOSE OF WORK||Switch Reboot|
|DATE:||Wednesday, 25th October, 2017|
|START TIME:||00:00 PDT (12:00 AM PDT)|
|ESTIMATED END TIME||08:00 PDT (8:00 AM PDT)|
Our records indicate that some or all of your solution are connected to network switches that require emergency maintenance. On the date and times referenced above, we will be rebooting two switches within our San Jose data center.
Scope of Maintenance: As a precautionary measure we are rebooting these switches after receiving incrementing errors from our monitoring system.
Expected Impact: Clients will experience a loss of connectivity of up to 15 minutes during this maintenance as the devices are rebooted.
This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site. The maintenance window is given to allow time for our network engineers to respond to any unforeseen issues that may occur with this change.
Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.