How to Contact GoGrid Support

In the event of a disruption of service, the GoGrid Status blog will contain information related to the disruption. It will be updated at least every hour unless circumstances prevent this from occurring.

To get notifications of updates coming from the GoGrid Status blog, please follow @GoGrid_Status on Twitter ( http://twitter.com/gogrid_status).

GoGrid Support is available 24 hours a day, 7 days a week. You can contact us via chat, phone, and case submission within the GoGrid management console. Note: If you can’t access the GoGrid management console, please use the Phone Support numbers below.

Support Chat

Access Support Chat via the GoGrid management console (https://my.gogrid.com) from the Support section of the management console.
  1. Log into https://my.gogrid.com
  2. Click on the “Support” tab at the top right corner:
  3. Under the Support Menu on the left, click on “Live Support Chat”:
Contacting Us via Phone

Toll-free US & Canada: 1-877-9-GOGRID (1-877-946-4743)
International: +1-415-869-7444

Opening a Support Ticket via the GoGrid Management Console

To open a Support Ticket via the GoGrid Management Console, please follow these steps:
  1. Log into https://my.gogrid.com
  2. Click on the “Support” tab at the top right corner:
  3. Choose “Add Case”:
  4. Select the appropriate Category and Sub-Category from the drop-down menus. Only select “System Emergency” or “Network Emergency” if your production system is down. Choose the affected resource.
  5. Please provide additional information as needed in the text boxes at the bottom of the screen. Note: A response from the GoGrid Support Team will be sent to the email address we have on file. Please add other recipient email addresses in the CC Address field.
  6. Click Save. You’ll receive a confirmation and tracking email from the GoGrid Support Helpdesk.
[updated: 10.26.12]